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Tracfone sent my husband a free reconditioned phone and after they took all the information, which was the IME numbers and the SIM card numbers, he decided on purchasing a plan. They charged his charge card and tried to activate the phone and it could not be activated because the SIM card was registered to someone else!

They then refused to give a refund!

We are contesting it with our credit card company. They should have issued a refund immediately!

User's recommendation: DO NOT ACCEPT THEIR FREE PHONES!

Location: Foster City, Michigan

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Hi. This is Janet from TracFone Wireless.

We sincerely apologize for all the trouble that you and your husband encountered with our service. It was definitely not the experience we wanted you both to have. We'd like to speak with you to further evaluate your concern and straighten things out. Kindly chat with us at http://bit.ly/2qdrKHH.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

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