TracFone - Predictably Absolutely BAD service
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Tracfone is migrating all their customers to 4G phones. They shut off our phones to direct us to a recording and then customer service to tell us all this stuff.
It takes HOURS to get the phone turned on again. Website says phones will work until Feb 22, 2022, but they turn off the phones unannounced. After being directed to through the recordings, they sent me to another message that said "This number is not valid" and then hanged up. Tried three times with the same hang ups.
Tracfone has convinced me to take my business elsewhere.
Been with them since 2007 and added phones for the family for 7-8 phones at a time. No more Tracfone for me. Bye Bye.
You lost me and my family as customers because of your lousy customer service and treatment of long time customers like me and my family. No mas!
User's recommendation: Don't waste your time, find someone else. Don't be fooled by the "deals" you may get. You'll regret it when there is an issue. And most of the issues you will experience with them will be caused by them.
Monetary Loss: $50.
Preferred solution: Deliver product or service ordered.
TracFone Cons: Tracfone does not care about their customers, Customer service and incompetence, Continued same bad practices.
Location: Candor, New York
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Hi Mike K Pjx. We understand where you are coming from and we apologize for the trouble you have encountered with our customer service.
We really value your business with us. Please know that we are very much willing to assist you in this transaction. However, due to the nature of the call, we need to speak with you directly so that we can provide you complete assistance and attend to this matter accordingly. Please chat with us using this link http://***/2qdrKHH.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you for your understanding in this unfortunate matter.