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I’v Been trying to contact customer service so I can get a new SIM card for a TracFone . I cannot get through to customer service by calling the service number.

I get nothing but one advertisement after another. I tried their app on the phone using WiFi and was told to call customer service. I used their app on my iPad and was told to call customer service.

I tried their chat both on their app and on their website and couldn’t connect with customer service. I’v Been using TracFone for years and am very disappointed with customer support!!!

Review about: Tracfone Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $2.

Preferred solution: Let the company propose a solution.

I didn't like: Not being able to contact customer support.

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Hi. I’m Alex from TracFone Wireless.

I’m sorry for the inconvenience that you have experienced. Let me help you in resolving that issue.

To resolve the problem, please send us an email with your account information to to further assist you. Thank you and have a great day!

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