Hello fellow PO'd at tracfone complainers. You want some real answers, then go to the owner of Tracfone, Patrick Slim, via America Movil.
Carlos Slim is his father and is one of the 3rd richest persons on the globe. Anyway, if you write to Pollack in Miami, good luck waiting on something to be done.
Anyway, just go to America Movil and contact them attention "Patrick Slim" and tell him how his company, who's customers were relevant to his booming business, is treating their customers. Also, inform of how the customer service support teams in Philippines, South America, and other 3rd world countries do not even know what customer service is, how can they, they don't have any customer service in those countries.