TracFone - Phone number cancelled and replaced without notice
I was contacted at home by relatives that my cell phone was disconnected. In checking it out I found I had a new number on my cell.
Minutes etc. were transferred to the new number. No one ever contacted me to inform me of this situation. After 5 hours over an 8 day period, I got my original number back from AT&T who supplies TracFone with numbers along with T-Mobile.
But low and behold I lost all minutes, data, and test and wound up with 3-3-3 of each on the old number I got back.
I have sent complaints to Cal Public Utility Comm., Federal Communications Commission, and the BBB. Hope they have to spend a lot of money to respond.
Reason of review: Poor customer service.
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Hi. Iโm Alex from TracFone Wireless.
We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/GPJn5a to chat with live agent.
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