(56 of 1260 reviews match)
Latest review first
TracFone in Chester, Pennsylvania - Extremely POOR Customer Service!
I called several times, 3 to be exact, and got 3 different answers from 3 different customer service reps. Now that's customer service! Rep need to be retrained.really bad experience with TracFone! I hate calling your customer service dept. Even this is rediculous that I have to ave one hundred words to even submit a complaint! What a terrible company. I have no idea how many more words I have to go. To hit one hundred. I do not count them. Hopefully this is enough we will see.s Nope not enough yet! So I will just keep writing until this *** system lets me know I have enough words.
I didn't like
- Absolute poor customer service
I received a letter notifying me that the 2g networks were being phased out. I went on line and ordered a new phone from the website they recommended. I transferred my phone number and minutes to the new phone. The new phone does not work and after a half hour on...Read more
tracfone's customer service is the worst that I have ever encountered over 2 months to get a working phone they sent me a refurbished phone with less warranty in place of a new one All the first agent would do when i wanted to activate it was sell me more time not put...Read more
Tracfone sent a refurbished phone 16 days ago. After spending 7 hrs. with numerous customer service people and repeating the same procedures on the NEW PHONE with them, I considered that this was a test to check my sanity. After a thorough mindcheck I realized that...Read more
Could not find an Internet site where I could get a replacement phone at no cost to me as promised in a letter I just received from Tracphone. Only a $20 discount on a new phone was offered. Telephone call to number provided in the letter provided no menu option...Read more
When I originally started with Tracfone I had trouble with the cheap phone models ( I tried two of them) so I purchased what was the top of the line Tracfone with qwerty keyboard, triple minutes and an acceptable still and video camera. I've now accumulated 3000...Read more
I received a letter advising "changes to my cellular network" I was told I would receive a phone equal to my phone what I received was a lg 329g $9.99 (rubber phone with double minutes) my Samsung (353139045541926) 89014104255939425799 is very heavy and sliding...Read more
Horrible. Could not transfer phone number to new phone. Had to buy new one but they said they could transfer the minutes on old phone plus an $80 card of minutes added yesterday. They stole my moneyRead more
South Fork, Pennsylvania
on eastersunday spent all day finally got confirmed and was told new phone be in mail 5 to 7 days today is 20 days this is ridiculous plus you put my minutes on a phone that does not work hello are you getting this and it would be grand to talk to people that speak...Read more
I have had my tracfone deactivated 4 times in the past 2 1/2 weeks. 1st Cust. Svc. call said our cellphone towers were not reading my #, but miraculously they turned my phone on. 2nd Cust. Svc call said it was the difference between an lg3 and an lg 4 phone, but...Read more
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