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2.9

I got a new email address. My Tracfone on-line account was registered with a different email address so when I try to get a new password they send it to the old email address that I can no longer access.

I called four times to get my new email address on the account so I could login and at least get a temporary password, but I never received the info to my new email address.

Then, the last rep told me, oh you need to register a new account with the new email address but when I enter the phone number for the new account, the system sees the original account and I am right back to square one. What a bunch of @*$*##@!.

Reason of review: on-line account problem.

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AlexTrac

Hi. Iโ€™m Alex from TracFone Wireless.

I'm sorry for the inconvenience that you've experienced.

Let me help you. To resolve the problem, please send us an email with your account information to tracfone@fb-tracfone.com.

Ala Jhs
reply icon Replying to comment of AlexTrac

I was contacted that my email address was changed and that would be my user name. I logged in with the address and click "forgot password" and I quickly get a "system down" message.

When I try again to login with the old email address and click "forgot password" it sends an email to the address which I can no longer access because it is no longer my email.

I don't understand why this doesn't work? Am I the only person who gets a new email and forgets a password?

Guest
reply icon Replying to comment of Ala Jhs

Hi jesr,

I am currently experiencing the same exact problem that I have been trying to resolve for approx. 6 months and getting nowhere.

I am not sure how the problem began, but I too was told to create a new e-mail account 2 days ago.

I immediately told the rep that I didn't think this would work because my phone is registered to my present account , but she did'nt agree so I tried it and of course it did'nt work. I will continue until I get something to work, and I wish you the best of luck also.

Guest
reply icon Replying to comment of Guest-1417047

Hello Anonymous,

I see we both have the same problem with Tracfone, so we are not alone! I don't foresee any resolution so I will just have to bother them with a phone call when I need assistance, which fortunately isn't very often.

Too bad they cannot get "with it" on the technology side.

Best of luck to you as well.

JESR

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