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I know someone who bought a Tacfone plan advertised as "no contract", prepaid, as you go from Walmart. The price of the phone was very reduced, and, in any other sector of society, when you buy a reduced-price product, you can safely assume that the paying price is...
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AlexTrac
AlexTrac

Hi, SuperbKillerWhale823. This is Alex from TracFone Wireless. We apologize for the wrong information. Our branded phones do not unlock eventually. You will have to request fo...

2.3
I liked
  • Phone price
  • Phone choice
I didn't like
  • Phone is not yours because it is locked
  • Functionality inside buildings
  • Fact the you do not really on the phone until a year is up
#1341014
They disconnected my service and when I called they told me it was a computer malfunction and I told them ok so just reactivate because it was not my fault and they told me it could not be? They are updating service in my area and the phone would not work because it...
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Anonymous
Anonymous

Is Alex for real? Do any of these ripped-off customers EVER get relief and satisfaction from Tracfone?This is no way to run a company!BUILD THE DANG WALL, MR. TRUMP!

AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please contact one of our customer care representatives at 1-800-867-7183. Our repres...

1.0
Moncure, North Carolina
I didn't like
  • No refunds given their mistakes
  • Being unable to make or receive calls
#928244
Got a letter stating my old phone wouldn't function on their new network - went to the exchange website - didn't work - called the number and got someone with a Limited English Proficiency ... she was using English words, but in a garbled and random manner. I got a...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

3.3
#869341
A couple of weeks ago I received a text message from Tracphone saying service change in your area contact them at 1-866-667-6437, which I did. Prior to this, I had recently been having trouble with my "flip phone" getting antenna link indication. So, when I called them...
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Anonymous
Anonymous

What a nightmare!

AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

#831478
TracFone should not charge for the call when the upgrade is not customer's fault. My husband's phone was charged for 31 minutes during the call to have the upgrade sent to me. I then called Customer Service and was told those 31 minutes plus the roll-over minutes...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

4.5
#827677
Tracphone sent me another phone since my PC complaint, the wi-fi doesn't work but it says on the box it is A reconditioned phone. ORIGIONALLY I purchased a new one SEALED in plastic. The replacement has Verison tower service that works in dead zones where AT&T...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

#816695
Ticket 1128022114--400 minutes added & not received; phone inactive, card bought on 12-25-2015, $29.99. Serial # 014 216 006 844 928 or IMEI #; talked to CSC-spoke to Roberto about having another another phone with this company; my # 919-360-9669 & needed...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

#761992
I have a Tracfone, every time I buy airtime and minutes it is an absolute HASSLE. I purchased a Smart Phone from TracFone for my Grandson for ER use and to use to get calls for job he had previously applied for. He turned it off and they couldn't get it working....
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Anonymous
Anonymous

I had to buy another phone

AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

1.0
I liked
  • Always 3 hours on the phone they hang up on you
I didn't like
  • Poor business practices
  • Lack of knowledge
  • Service is trained to be unhelpful
#704818
I purchased a new tracfone on 9-4-2015. I initiated transfer of service and minutes/data/text (all purchased from tracfone separately). Tracfone turned off both phones. I spent 10 hours with their online "live chat" only to be told to call their customer support #. I...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

I liked
  • No contract
I didn't like
  • Untrained call centers
  • Failure of transfer
#699077

Contact TracFone Customer Service

Mailing Address:
TracFone Wireless, Inc.
9700 N.W. 112th Avenue
Miami, Florida 33178
United States
All TracFone Contacts

Latest Question

TracFone Questions
I got through to a person fairly easily after googling how to do that.Wanted to change from an old phone which had gone bad to a new one without changing the phone number. They were able to activate quickly enough, but while she "tried to attach the old number" the old...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

3.0
#691951