(28 of 1260 reviews match)
Latest review first
I know someone who bought a Tacfone plan advertised as "no contract", prepaid, as you go from Walmart. The price of the phone was very reduced, and, in any other sector of society, when you buy a reduced-price product, you can safely assume that the paying price is...Read more
They disconnected my service and when I called they told me it was a computer malfunction and I told them ok so just reactivate because it was not my fault and they told me it could not be? They are updating service in my area and the phone would not work because it...Read more
Moncure, North Carolina
I didn't like
- No refunds given their mistakes
- Being unable to make or receive calls
Got a letter stating my old phone wouldn't function on their new network - went to the exchange website - didn't work - called the number and got someone with a Limited English Proficiency ... she was using English words, but in a garbled and random manner. I got a...Read more
A couple of weeks ago I received a text message from Tracphone saying service change in your area contact them at 1-866-667-6437, which I did. Prior to this, I had recently been having trouble with my "flip phone" getting antenna link indication. So, when I called them...Read more
TracFone should not charge for the call when the upgrade is not customer's fault. My husband's phone was charged for 31 minutes during the call to have the upgrade sent to me. I then called Customer Service and was told those 31 minutes plus the roll-over minutes...Read more
Tracphone sent me another phone since my PC complaint, the wi-fi doesn't work but it says on the box it is A reconditioned phone. ORIGIONALLY I purchased a new one SEALED in plastic. The replacement has Verison tower service that works in dead zones where AT&T...Read more
Ticket 1128022114--400 minutes added & not received; phone inactive, card bought on 12-25-2015, $29.99. Serial # 014 216 006 844 928 or IMEI #; talked to CSC-spoke to Roberto about having another another phone with this company; my # 919-360-9669 & needed...Read more
I have a Tracfone, every time I buy airtime and minutes it is an absolute HASSLE. I purchased a Smart Phone from TracFone for my Grandson for ER use and to use to get calls for job he had previously applied for. He turned it off and they couldn't get it working....Read more
- Always 3 hours on the phone they hang up on you
I didn't like
- Poor business practices
- Lack of knowledge
- Service is trained to be unhelpful
I purchased a new tracfone on 9-4-2015. I initiated transfer of service and minutes/data/text (all purchased from tracfone separately). Tracfone turned off both phones. I spent 10 hours with their online "live chat" only to be told to call their customer support #. I...Read more
I got through to a person fairly easily after googling how to do that.Wanted to change from an old phone which had gone bad to a new one without changing the phone number. They were able to activate quickly enough, but while she "tried to attach the old number" the old...Read more
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