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I've been on the phone for days trying to get 3 things done. I've talked to so many people I've lost track.

I need my old phone unlocked, yes it's your job. I need my new phone replaced/exchanged but can't return this phone that doesn't work because the email didn't have a shipping label attached for me to print. I need to know when my new phone will be here.

1 unlock old phone

2 email shipping label for me to return defective phone. The email I was sent, did not have shipping label attached.

No bar code or qr code to be scanned

3 when can I expect my new phone.

It's been longer then it should take & I've not gotten a notice that it's being shipped to me.

3 things, that's all, & 40 of you haven't been able to accomplish not one of these 3 things. One person should be able to do all 3 of things in a short period of time

Monetary Loss: $300.

Preferred solution: Deliver product or service ordered.

TracFone Cons: Waiting on hold for over an hour on follow up call, False advertising.

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AlexTrac

Hi Ruth M Lgf. This is Alex from TracFone Wireless.

We understand where you are coming from and we apologize for the trouble you have encountered with our customer service. We would like to take a closer look into what is going on and ensure there is a resolution for you today. Please chat with us using this link http://***/2qdrKHH.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

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