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Customer service
Exchange, Refund and Cancellation Policy
1 comment

I am beyond words to explain this deplorable customer service! Over 6 wks ago my phone was D/C due to it being on the old network.

I get this but then everything else goes wrong. I was not notified my phone was to be turned off (apparently I was emailed but I don't have any message). So I go to use the phone one day and it doesn't work, prompting my call to them. This is when I learn of phones demise.

I was given a tracking # and told I would receive my replacemt phone in 10-14 days. I balked about the delay to no avail. Long story short.... I have called 3 more times and still no phone.

What's worse that tracking # was a farce, they don't have any phones to send out "due to demand". WT!?!? You're a phone company. Anyway, I just got through to the corporate office where my ticket has been "escalated".

The kicker, I have to call back to check on the status, no one there will be informing me ...LAME!! Still no guarantee I'm getting a phone anytime soon.

Had enough! Next call to BBB.

Product or Service Mentioned: Tracfone Cell Phone Replacement.


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Hi. I’m Alex from TracFone Wireless.

We are sorry for the trouble.

To further assist you in resolving your issue, please contact one of our customer care representatives at 1-800-867-7183. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

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