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1.0
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Customer service
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Trying to transfer service to new phone. Each attempt on their site fails and tells me to call customer service. Multiple call attempts over the past month, no resolution. Horrible. I cannot understand them, nor they me. They've told me, at various times, all of the following:

- The phone I'm calling from isn't active. (huh?)

- They can't transfer minutes off of my current phone.

- The new phone needs a different/new SIM card (they sent me one)

- The new phone isn't working.

- When we do the transfer, you will lose the minutes on your old phone (>500).

Nobody at TracFone will see this or care. Almost no consumers will see this or care. It's my drop in the ocean that will one day form a tidal surge and smash companies that think they can continue to operate this way. At least that's what I like to think. Sigh. Time to shop for a smart phone. Tracfone will not see another penny, or minute spent, from me.

Reason of review: Poor customer service.

Monetary Loss: $60.

Preferred solution: Let the company propose a solution.

I didn't like: Poor customer service, No issue resolution.

Company wrote 0 private or public responses to the review from Dec 06.
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