Not resolved
Customer service

Trying to transfer service to new phone. Each attempt on their site fails and tells me to call customer service. Multiple call attempts over the past month, no resolution. Horrible. I cannot understand them, nor they me. They've told me, at various times, all of the following:

- The phone I'm calling from isn't active. (huh?)

- They can't transfer minutes off of my current phone.

- The new phone needs a different/new SIM card (they sent me one)

- The new phone isn't working.

- When we do the transfer, you will lose the minutes on your old phone (>500).

Nobody at TracFone will see this or care. Almost no consumers will see this or care. It's my drop in the ocean that will one day form a tidal surge and smash companies that think they can continue to operate this way. At least that's what I like to think. Sigh. Time to shop for a smart phone. Tracfone will not see another penny, or minute spent, from me.

Reason of review: Poor customer service.

Monetary Loss: $60.

Preferred solution: Let the company propose a solution.

I didn't like: Poor customer service, No issue resolution.

Company wrote 0 private or public responses to the review from Dec 06.
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