(10 of 1260 reviews match)
Omg....at least 5 hours on the phone over 6 calls....have received 6 new sim cards.......nothing resolved. Last contact said he was sending new phone....ticket number is not recognized...no email received from tracfone or fed express updates. Really...Read more
My trac phone broke, bought a new trac phone changed over min. from my old phone and the phone number was advised that triple min. rate would stay for the life of the new phone on . After the transfer I also had purchased a 60 min. and 90 min. and was given a triple...Read more
I was just on a call with Tracfone. A customer service rep hung up on me. Prior to that, I had waited on chat for over 30 minutes before someone connected with me. One of the worst 'customer service' experiences I've had. The phone service itself may be good;...Read more
I didn't like
Called in to transfer number and time to new phone. Provided ser nos for both old and new to responder. Advised I was all set and to call star 22890.Advised it could happen immediately or take up to 24 hrs for response to star 22890. Now well over 24 hrs and still no...Read more
Purchased a smartphone from Tracfone to save on the monthly bills. They were able to port my phone number from another carrier but when they tried to transfer remaining minutes from my other Tracfone (a non-smartphone that I had purchased a few years ago for...Read more
HSN and tracfone sold me a phone that was to come with 1200 free minutes. When I called to obtain an airtime pin, I was told the promotion had expired. No one on the air said you had only so many days to activate the phone, and now HSN, tracfone and the service...Read more
My son purchased a phone directly from the Tracfone site a few days ago. We spent the entire weekend attempting to activate the phone, but with no luck whatsoever. Our repeated calls to the company were a waste of time, as they gave us one bad piece of advice after the...Read more
I just received a new Tracfone and it was obvious that the package was opened and the battery was not new. I immediately e-mailed Tracfone twice. They do not tell you their real reply via e-mail. I requested that I return the battery for a new one, or send the...Read more
I have been a long time Tracfone customer. I love the product but the service this time around was awful.I placed an order through Tracfone on line, in answer to a promotional. The next day, I decided that I could still use my older Tracfone and just add minutes. I...Read more
Tracfone uses deceptive sales practices
I have had a tracfone for several years with few problems. This past year I bought a new phone that came with prepaid service and minutes for a full year. I asked the rep specifically if this phone would work anywhere in the USA, as I planned to use it while traveling. I was assured that "yes maam, it will work wherever you go in the USA." It did not work anywhere beyond 24 miles from my home in one direction. It did not work from my home. When I called the reps approx. 5 times over a weeks time period, I was repeatedly read to from a flow-chart by reps and supervisors and finally told that I would need to take my land line with me and call them from the area that I was having problems getting service from. They could not send me a new phone unless I did. Needless to say, they never sent me a new phone.Yes, you read this correctly. It was pure lunacy! I documented every call and submitted a claim to my credit card company to reverse charges on my purchase. To this date my credit card company has sided with me. I will never buy another tracfone. Deal with a company that has reps from this country that you can talk to face to face.
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