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Tracfone deactivated my phone for no reason
I checked my balance on 8-24-16 and had over 3800 minutes,4400MB data, 3300 text, and service was good until 10-13-16. Eight hours later I go to use my phone it was deactivated. Called tracfone reps several time to get hung up on and told many different stories of why....
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Anonymous
corey k

they need to fix this issue because i can't recover anything

Anonymous
Anonymous

Trouble all the way around. No one to solve any problems. They are always right. Their first, middle, and last names are fraud.

Recived phone and activated it and didnt recive free texting
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

1.0
#875182
Omg....at least 5 hours on the phone over 6 calls....have received 6 new sim cards.......nothing resolved. Last contact said he was sending new phone....ticket number is not recognized...no email received from tracfone or fed express updates. Really...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

I am so T off, with your ppl not helping me. Tracfone turn my phone off, when my sevice doesn't end until the year 2038, and I still had 472.60 minutes left. Now I have no cell phone incase my grandson needs to get ahold me or my family. And as I was talking to someone...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

#828565
12/2015 I purchased a 1 year 400 min phone card which triples.I only use my phone in an emergency.It is locked n my glove compartment of car.April 1,2016 I charged the phone and it states emergency calls only.I called tracfone and turned phone off,took battery...
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Anonymous
Anonymous

Tripled minutes are not just phone time--- it's split three ways into data, cell, and texting. I know- really sneaky eh?

AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

Cornwall, New York
I didn't like
  • Customer service
#828239
My trac phone broke, bought a new trac phone changed over min. from my old phone and the phone number was advised that triple min. rate would stay for the life of the new phone on . After the transfer I also had purchased a 60 min. and 90 min. and was given a triple...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

#820952
Just added minutes to old 2G phone. Mailer says to call for new 3G phone do to 2G system being deactivated soon. Tranfser to new phone # and Minutes. After transfer I am missing 1851 minutes. Call to find out what happened. spoke to 3 different people including a...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

#800048
Could not get signals - told by customer line that phone old model and new one needed. Did so - called technical service to transfer minutes - spent 2+ hours on phone with Filipino technician - told to take Sim card out of new phone - no card in phone. Bought another...
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Anonymous
Anonymous

Amen---Filipino csr are useless....have been receiving "courtesy calls" from them after complaints...calls are faint, heavily accented, and I have demanded to speak to a US ba...

AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

#796171
I too keep getting the call restrictions 34 error message. This happened for the first time after purchasing a minutes card rather than calling Tracfone directly. What-the-***! I have had this phone for over three years. The battery is charged. There are several bars...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

2.5
I didn't like
  • Tech support
#784362

Contact TracFone Customer Service

Mailing Address:
TracFone Wireless, Inc.
9700 N.W. 112th Avenue
Miami, Florida 33178
United States
All TracFone Contacts

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TracFone Questions
MY PHONE HAS BEEN STUCK ON ENTER PUK FOR THE PAST 2 WKS. I CANT DO ANYTHING WITH MY PHONE. I WAS LEANING ON IT FOR A MINUTE AND THIS HAPPENS. NEVER HAS HAPPENED BEFORE. IT SAYS NOTHING IN THE MANUAL OR ONLINE ABOUT THIS!! THE ONLY THING IS SAYS ON BOTTOM IS SOS...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

#783454