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I have been a TracPhone customer for many years. I recently replaced my old TracPhone with a new one about a week ago.

In that week the new phone has locked up 3 times. The only way to get it working again is to take out the battery and reinstall it again. I called them and they will only replace it is after they receive the old one back. In other words they want me to go without a phone for two or three weeks while they will replace it.

I told them I would return it in the box the replacement came that same day but they are not willing to do that. I will never get another phone them.

Review about: Tracfone Replacement.

Reason of review: Damaged or defective.

Monetary Loss: $100.

Preferred solution: Let the company propose a solution.

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Altamonte Springs, Florida, United States #1200323

Hi, I just got a safelink alcatel cell phone.

It needs unlock the keypad every 30 seconds!

How to solve the nuisance?

Thank you!


to Anonymous #1201183

Hi. I’m Alex from TracFone Wireless. To assist you in resolving your issue, please send us an email with your account information to


Hi. I am Alex from TracFone Wireless.

I notice your inquiry and would like to be of assistance. For further information, please send us an email to

Please copy and paste your comments from the blog and include it in your email to us. Thanks.

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