Brodhead, Wisconsin
0 comments
Not resolved

Whenever I get a replacement Net10 phone or have a technical issue with a phone I already have I am continually put on successive holds which last much longer than promised.The staff are seemingly incompetent and frequently have to wait for their computer systems to update "my" information.

Today I bought a new LG900G to replace my LG600G at CVS in Cooperstown, NY.

It will not activate. They said they could send me a new one in 3 to 5 days but in the mean time my old Net10 phone was deactivated in transferring the old days (54) and minutes (1528.5) to my new, inoperative, phone. Now I am without cell phone service. I asked to speak with a supervisor after dealing with the most recent incompetent who assured me that would take 1 minute.

I waited 10 minutes, got stuck in a que, and gave up in disgust.

I have sent Tracfone, the parent company, a complaint.I usually only get good service when I contact Tracfone corporate rather than customer service with Net10.

Review about: Lg900G Cell Phone.

Review #337363 is a subjective opinion of a user.

PRODUCT OR SERVICE Tracfone Replacement
Reason of Review / Monetary Loss Not specified / Not specified
Preferred solution Not specified

Had an Experience with Tracfone?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be the first to start a discussion

You May Also Like

Frontier Communications - Worst customer service, promise and commitments Frontier Communications "One of the worst communication company in terms of their service, promise and commitments. I asked Frontier to changer their service to $84.99 triple play with 75/75 internet, HD preferred..." Read more Tracfone deactivated my phone for no reason Tracfone "I checked my balance on 8-24-16 and had over 3800 minutes,4400MB data, 3300 text, and service was good until 10-13-16. Eight hours later I go to use my phone it..." Read more Icsolutions - Ic solutions, shady fraudulent company Icsolutions "They failed to provide the fact that it is strictly a middle man company, and that after purchasing your local number you still have to pay for an account directly..." Read more Tracfone - Stealing Minutes Tracfone "I damaged my previous Tracfone and bought a replacement. I called in to have the new phone activated and to have the minutes transferred. After 2.5 hours of..." Read more Lexus - Front driver and passenger leather seats are cracking. Lexus "The driver and passenger in my 2013 RX 350 Lexus starting cracking in December 2016. The beginning of January 2017 I took the car to Lexus of Palm Beach for..." Read more Diesel - Worse customer service experience! Diesel "Diesel phone customer service is always unhelpful. First time I called was about an order couldn't be placed online because of their website issue. I messaged Diesel, they emailed me..." Read more Planters - Failed Package Planters "I am a packaging engineer and purchased the " Nut & Chocolate Trail mix" in Kansas City airport. I passed by a different product because I wanted a zipper bag..." Read more Churchs Chicken - Horrible Service that could have resulted in an altercation. Churchs Chicken " I went to the drive through at Churches Chicken on Friday, June 23, 2017, at approximately 8:40pm. I ordered several items for our family dinner and I then drove..." Read more