Not resolved
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Coverage Area
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Discounts and Special Offers
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Exchange, Refund and Cancellation Policy
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tracfone customer for many years.

had to replace old flip phone with new flip phone.

almost 3000 minutes gone

customer service no help

please help!

Product or Service Mentioned: Tracfone Phone Plan.

Reason of review: Poor customer service.

Monetary Loss: $375.

Preferred solution: restore my missing minutes.

TracFone Pros: How it worked.

TracFone Cons: Lost my minutes.

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Hi YoungGorilla547. This is AlexTrac from TracFone Wireless.

We apologize to hear about it. Please chat with us at so we can help you get this resolved. You may also call us at 1-800-867-7183. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.


Hi YoungGorilla547. I'm Alex from TracFone Wireless.

Thank you for being a loyal customer over the years. Also, we would like to express our regret for the inconvenience that you have experienced. Allow us to help you with your concern. Please click on this link to chat with a live agent.

For your convenience, you may contact one of our customer care representatives at 1-800-867-7183. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

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