Just purchased TracFone through QVC for 1 year service/1.5 data/1500 phone minutes/1500 texts. Qvc assured me tracfone would transfer my existing phone minutes from current tracfone to new tracfone.
Well, tracfone managed to transfer my number to the new phone but not the existing 1409 phone minutes. I should have had a total of 2909 phone minutes. Tacfone was tols this the day of the new phone actuvation on 12/23/2018 and they said the problem would be resolved in 24 hours. They lied.
I called "customer service" (they are anything but) to explain the problem. The non English person on the phone kept repeating herself and refused to understand the complaint, which is my missing 1409 phone minutes. She kept insisting that my 1500 minutes were already added, to which I would explain AGAIN that I should have a total 2909 minutes and that my prior minutes were never transferred. 40 min later she "transfers" me to "the proper department" another 40 minutes and a night stuck in a scene from Groundhog Day, the guy "supervisor" finally states that 1399 minutes were authorized to be added back to my account (10 minutes less than I paid for).
I got a ticket number...but no minutes.
I plan on filing a complaint with QVC (not their fault but they should know who they are dealing with), the better business bureau, and any other company I can find. I am calling a lawyer to see about suing them for the cash value of the minutes they stole and will see about a class action lawsuit because I am reading that this has happened to many people.
Product or Service Mentioned: Tracfone Service Transfer.