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I have had 6 tracfones between myself and my husband. I have been able to call and get them activated with only minor issues. I bought my husband a new phone and called to activate it. The girl helping me could not help me activate it so she had me send it back and...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/GPJn5a to chat with live agent. For your conv...

unfairhiringprastices
unfairhiringprastices

You have no right calling an adult woman a girl when you mistake being told something you do not want to hear as rude behavior. You are the one that should be referred to as ...

#936671
Featured
TracFone - Service is barley working now.
OMG. Been with tracfone for years. Now since July when they reported a 1.8 billion loss, service across the US is bad. On Facebook, they give you a standard reply - contact us. Well I did, 3 times, and still waiting for an answer. About 4 weeks ago my phone which...
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Anonymous
Anonymous

Don't you just hate it when you can't find someone who speaks "american" to discuss a service that is barley working.

AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

2.4
I liked
  • Price and service previously
  • I was a good deal for my usage
  • On-line and automated contacts have always worked well
I didn't like
  • Non speaking american cs reps
  • Absolute poor customer service
  • Failure to address nation wide outages
#901829
I am currently on HOLD with a rep who I can't understand while they are trying to activate a new phone for my mother and transfer her # and minutes. Thus far, I have wasted 2+ hours on this transaction. An on line transfer was unsuccessful and Omar on chat was...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

1.5
Webberville, Michigan
I liked
  • Cost when i used very few minutes
I didn't like
  • Poor serve and rude representitives
#882736
Have my tracfone for 8 yrs - no problem til i tried to renew my minutes (every 3 months) on 04/07/16 two phones. Wouldnt take card #, kept messaging error @ company, try again. Tried for 2 days. Called service # on 04/09/16 was told upgrading services from 2g to 3g...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

2.8
#834732
My phone was stolen,tried to transfer minutes & number. After having to get new sim card(3days) 2 days to get transfer got my number(I think) still no minute , just got a 1year card plus minutes on stolen phone . They have all the info on a computer for all the...
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Anonymous
mel

still trying to get my minutes from stolen phone, no one at trac fone will help. they stopped the phone,sent a new sim card said will take 2 days been over 1 week. time too ta...

Anonymous
Anonymous

the email address you gave me is no good. it should not take this much time when everything is on computers,you know how much time I have when my time expires & all my old pho...

Houghton, Michigan
#820464
I got a phone for my grandma on Xmas and 2 months later don't have a working phone. I have spent hours talking to people and a new phone was supposed to get shipped twice and wasnt. Nobody is any help and I don't understand why they couldn't put the minutes I paid for...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

1.0
#798305
I gave my daughter my deactivated Tracfone to transfer her phone number from a lost phone to. She was told by he Tracfone rep he would need to send her a new SIM card for the phone. The SIM card sent to her was assigned to my husband's active Tracfone erroneously so...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

#777868
Absolutely terrible customer service. Still waiting on a refund for their service I was not able to use. Been over three months. Not sure how they can get away with false advertising and lie about refunding your money but then never follow thru. How they are still in...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

1.0
Vicksburg, Michigan
#746966

TracFone in Lansing, Michigan - Samsung Galaxy Centura unable to reach voicemail

I purchased the Centura phone and found out I could not get into my voicemail After 45 minutes with a tech, she decided the phone needed to be replaced. The replaement had the same problem. I belive the phone is ok, but I believe Tracfone system is incapitable with this phone. I requested a flip phone as a replacement and was advised they could not down grade even though I asked for a even exchange for a cheaper phone. They wanted to send a like phone and I said forget it, I can't put up with the hassel. At this point I am not sure if I will stay with Tracfone
#702020
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Contact TracFone Customer Service

Mailing Address:
TracFone Wireless, Inc.
9700 N.W. 112th Avenue
Miami, Florida 33178
United States
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TracFone Questions
A recent problem as of 9-9-15. A customer service representative told my father he needed a new phone, in order to work properly. He went and purchased a new phone. I called to get it setup. Was told it could take up to 24hours before it would work. Which is fine....
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

#696874