Not resolved
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Diversity of Products or Services
Product or Service Quality
Style and Design
Value for money
1 comment

My phone was lost or stolen how can I get a new one and new sim but keep my old number

Product or Service Mentioned: Tracfone Replacement.

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Hi AmusedShark468. This is Alex from TracFone Wireles.

I'm really sorry for what happened to your phone. To keep your phone number, you have to purchase a new phone. Then, we'll be the one to help you transfer your minutes and service days to the new phone. If you have further questions, feel free to chat with us at

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

You May Also Like