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I have been with Tracfone for close to 20 years. I love their service until you need help.

Their customer service department is simply the worst I've ever encountered anywhere. English is always a second language & you need a minimum of 40 minutes to even begin to get help. I recently purchased a new phone, activated it & transferred my phone number to it. Within 2 days I knew that I was not going to be happy with this phone (poor quality & trouble holding a charge) so I transferred my number back to my previous phone.

I noted my minutes before the transfer & I had 337 minutes & 371 texts. I use this phone very rarely, so these amounts will last me probably until Christmas. On 6/10 the transfer showed as completed with all of my information correct, but when I tried to make a call or text I received the message "please had minutes". I called CSR & was on the phone with BeBe for 38 minutes only to have her tell me that I needed to call back in 24 hours because she couldn't help me.

On 6/12 I called & after only 30 minutes on the phone the young man whom I could barely understand was able to get my phone working. However, when I checked my minutes (both calls to CSR where from my landline) my balance had fallen to 91 minutes & 92 texts.

I sent an email to which I found on one of these forums on 6/14 and have not received any further contact. Unfortunately I think it's time for me to dump Tracfone.

Review about: Tracfone Service Transfer.

Reason of review: Poor customer service.

Monetary Loss: $30.

Preferred solution: I want my minutes & texts back.

I liked: Cheap decent service.

I didn't like: Lack of customer service.

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Hi. I’m Alex from TracFone Wireless.

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