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Never received my refund from TracFone and they canceled my SafeLink acct because they never sent me a renewal service reminder for my yearly renewal. they conveniently cancelled it because I was upset with them for hanging up and insulting me when itried to get help 13 times. I'm filing a class action against them for not returning my money

User's recommendation: Go with Straight Talk.

Location: Ullin, Illinois

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AlexTrac
#1875353

Hi Tyler L. This is Alex from TracFone Wireless.

We understand where you are coming from. We sincerely apologize for all the trouble that you encountered when dealing with Customer Care. This is definitely not the experience we want you to have. Let us validate your refund request and process it accordingly.

Kindly chat with us at http://bit.ly/2qdrKHH.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

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