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I am raj. I have my unlock smartphone ... I had check my IEMI number on tracephone website and they said that congrats your phone is compatible. I had purchase new BYOP SIM Card... after that I had contacted there customer service agent... they said your phone is not...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

MariaST
MariaST

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

1.0
I didn't like
  • Lack of customer service understanding
#856444
I bought a new phone and turned out to be defective will not receive signal some of thetime but would show 3 bar under the 3g called spent2 hours on phone with tec support . was told we will send a replacement phone which will be3 to 5 bussiness day oh that right today...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

2.3
#653090
I bought a different trac phone and transferred my phone number that I have had for years and now they gave me a different phone number. This poses all kinds of problems as I have to tell everyone I know including emergency numbers for my elderly mothers care. This is...
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AlexTrac
AlexTrac

Hi. I'm Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

I didn't like
  • Rude customer service people
#604594
I tried to ransfer the service from one Tracfone to another Tracfone, and a service rep said it was done. Service will be ready in 15 minutes, leave my phone, on, etc. It has been 2 days already; no phone service, and no Tracfone Customer Service to help. An...
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AlexTrac
AlexTrac

I had the same problem and the people at this email address helped me fix my issue. I know that the email is going to the company themselves but the people handling these emai...

Anonymous
Anonymous

I wish I would have read this before I bought a new Tracfone... the transfer of my phone number was botched and now after 2.5 years, I have to notify everyone that Tracfone sc...

I bought 1200 minutes and a triple minute upgrade in the same package. I already had the double minute package. I presumed I would still get my double minutes on the 1200 minutes purchased, but I did not. Tracfone posted the upgrade from double to triple minutes and...
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Anonymous
Dave

Then you\'re not thinking very hard on it Frank. Either: A) They should have doubled the 1200 minutes because it was a double minute phone, OR B) They should ha...

Anonymous
Frank

You bought the triple minutes for life and 1200 minutes on one card. Think about this, Triple minutes for life is $.29.99 by itself. A one year card with 400 minutes by itself...

#316460
my name is pat barrios i ordered two prepaid telephones order # 657661908 and when i tried to contact the people at lg tracphone it was impossible to get my triple minutes my phone has been recorded for doble minutes only and i don,t know how to add more minutes ! they...
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Anonymous
dothat ***

:(

Anonymous
triste

I just ordered the LG Touchscreen from HSN over the weekend- WITH triple minutes............. OH MY.................... Hope it was not a mistake................ :?

#295621

Tracfone Service Stinks

This could be the only cell phone service company on the face of the earth and I would not use them. Customer Service cut me off, After 6 bmonths of not being able to get the service right, the last 4 days of not being able to make a call to California has put the icing on the cake. When I called they told me to shut off and turn on the phone 5 different times. When it still didn't work it was remove the battery and sim card and rinsert. When that didn't work they told me to call my a local phone number to make sure the phone worked. when that didn't work they told me to call AT&T but I couldn't do that until tomorrow because their offices were closed. I would opt for a monk on a mountain wit a quill or smoke signals before I would purchase any plan from Tracfond.
#263191
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I order a phone and speaking with the tracfone people that do their shipping in India, (I'm sure of it) gave me the wrong information. They told me that Fedex ships to POB, which I know they didn't, but seeing this is their job and they might know something, I...
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#239569

Tracfone is the worst system ever. Customer service is nonexistent and the company is incompetent.

Five weeks after purchasing a Tracfone via Home Shopping Network, I still do not have service. I have the cell phone, but they cannot seem to activate it. Worst yet, in a totally incompetent effort to transfer my old cell number to Tracfone, they cancelled my old cell number and service, but the Tracfone still is not activated. So I do not have the Tracfone I paid for, nor do I have my old service. Each time I call them I get the run around from incompetent, poor english speaking people. This entire process has been a nightmare. Do not buy a Tracfone. They're not a competent, reliable cell phone service.
#192353
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Contact TracFone Customer Service

Mailing Address:
TracFone Wireless, Inc.
9700 N.W. 112th Avenue
Miami, Florida 33178
United States
All TracFone Contacts

Latest Question

TracFone Questions
I have never experienced such abysmal technical support from any company, period. They "technicians" no nothing about the product and, many times, are completely unintelligible, due to their accents. When you call, expect to be at a minimum a half hour on the phone...
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Anonymous
JayR@75

I neglected to mention in my comment that while I repeatedly requested a new SIM card, TracFone covertly cancelled the phone service I did have with them. This meant I had NO...

Anonymous
JayR@75

I have been trying since 10/18/2010 to get TracFone to change my phone number since I have moved into a different Area Code. After TWENTY-EIGHT e-mails and my subscribing to ...

#174800