I recently encountered a horrible customer service experience with Tracfone's cusotmer service.At the time I thought I was completely in the right and argued quite a bit with the customer service rep, even her supervisor too.
I was trying to use a promo code when I added my double minute airtime card and did not receive my 200 minutes. The rep kept telling me that I didn't qualify for the promo. After several minutes of some back and forth, I hung up and decided and search the web for help. I came accross the following phone number 1-800-876-5753 that went to Tracfones corporate office, to their Executive Resolution team.
I fully expected to have another round of being told I didn't qualify for the promo minutes. I was pleasantly suprised to get a rep that was professional and knowledgable. She explained that I had purchased the wrong double minute card for the promo I was trying to use. If only the original rep told me.
My recommendation to anyone else having a hard time with Tracfone customer service is to use this number 1-800-876-5753!
More Review Details
- Product or service
- Cellphone Return Delay
- Review category
You May Also Like
- "I order and pay for phone and service online. They send empty box with someone else's return label. I called many times and talk to many support people who..."
- "I cancelled my service early because the price for satellite service had gone up dramatically. I was always happy with the reception and service but the price became prohibitive. They..."
- "On Friday evening a DirecTV employee accessed my roof and trespassed illegally. There were a total of 6 signs that this technician ignored. Not only did he set off the..."
- "It's better to spend more at El Dorado furniture or Ashley do not go to rooms to go. If you ask for leather they'll give you this. Definitely this is..."
- "I purchased a pair of light weight Rockport hiking boots approximately 8 years ago. These shoes have only been worn about 10 times and were still in excellent condition. Still..."
- " I went and seen this person and was disappointed with the service also this person is a *** she has a arrest record to prove it if you check..."
- "Ryan Homes a problem you don't want because I paid for poor poor workmanship and will still be paying for that poor workmanship to be repaired by professionals. The..."
- "Brand new shoes with disintegrating sole. I have not worn them once. Its like the rubber is meltingI it is disintegrating. The sole is sticky to touch...."
- "On September 17, 2016 I was scheduled to catch a Megabus from Durham, NC to Washington, DC to board a train to Chicago. The bus was due to arrive in..."