I have been using Tracfone for a while now, and was always content with the company, until I found out they were going to discontinue service for 2G phones, and I had to buy a newer smartphone to be able to keep my phone service....
So, I purchased a new phone from Tracfone online, which was a HUGE mistake
The phone I got is now effectively trapped into using Tracfone as my carrier for the next year, because they will not unlock the device to let you look elsewhere. Believe me, if I could switch carriers, I would, but Tracfone is a seemingly criminal organization that does not care a bit about its users, and gets off on forcing people to be users for 12 months or so, even if the service is despicable.
And it IS despicable too. They are constantly down for maintenance , as if you need that much maintenance to continue being a sub-par, technologically inept service. Their so called 'Support' system, is comprised of a very annoying call-center of obviously foreign agents, almost none of whom can speak proper English, and absolutely none of whom have any technical savvy, or ability to answer simple questions about the company's services.
In their defense, I suppose, they used to have a chat option, to get support, but they seem to have discontinued that recently. I guess it was a little too convenient for the worms (users) that they Lord over, and did away with it. So now, you have to call in for answers, which as I noted above, is a waste of a call, and speak to some idiot, from a jungle / desert somewhere that knows practically NOTHING, and cannot do anything but waste your time / patience....
The No Contract thing is nice, I will admit, but it is far from worth being kidnapped by this joke excuse for a cellular carrier.
STAY FAR AWAY!!
Product or Service Mentioned: Tracfone Phone Service.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
TracFone Pros: I used to like the affordability, Convenience of buying minutes once a year.
TracFone Cons: Incompetent customer service, Tech support.