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1.0

I am thoroughly disgusted by Tracfone Wireless, and this garbage they try to pass off as a service / network....

Something goes wrong almost every day, and I spend more time arguing with their ridiculous call center, desperately trying to get answers from people who do not know, nor care at all....

The ONLY thing that their so called 'Support Agents' will offer is to read off the FAQ pages, and / or read from the manual for the phone. This is ignorant, and I would not be calling if everything was working as advertised, but it is not, and this is where the problem lies. WHY would I call for technical support if the phone was working right??

If everything is not working as claimed, then their response will almost always be to do a full reset of the phone, but that gets old quickly, and also never seems to fix anything....

I do not want to have to do a full reset every time this garbage phone messes up, and never be allowed to save contacts or anything else on my smartphone, just because I made the horrible mistake of choosing Tracfone as my carrier....

They are a terribly inept company that should not be in business, and I cannot understand why they are not in prison....

*Yes, they are cheap, but the amount of time you have to waste on their stupidity is expensive.

*Yes, setting up with them is easy, but you will NEVER have reliable service.

*Yes, you can buy a phone from them for less money, but it is a piece of sweatshop trash that will never work properly.

In the end, Tracfone is a scam, STAY AS FAR AWAY AS POSSIBLE, and do not let them get their claws into you!!

Reason of review: Not as described/ advertised.

Preferred solution: Get a real technical support team..

TracFone Pros: Convenience and no monthly bills.

TracFone Cons: Lack of customer service.

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AlexTrac

Hi Tiauna. This is Alex from TracFone Wireless.

We regret to hear that you are displeased with our products and services. We understand that your previous experience was unpleasant and we wish to make it right for you. For assistance, please copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support. You may also text HELP to 611611.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

We look forward to speaking and working with you towards earning back your business. Thank you.

Charieese S

I agree one hundred percent. I just got through posting and complaining everywhere that I could find to complain.

Also, your complaint sounds a lot like the one I just submitted online to the Better Business Bureau. It is easy to copy and paste your complaint into their website and no login or passwords required to do so. If I ever get my data and minutes that I purchased put on this phone, I will buy a sim card from another provider and tell tracphone to kill my behind forever.

I have spent all in total DAYS being transferred around and lied to by inept and uncaring customer representatives and no resolution. Not worth having a stroke over.

AlexTrac
reply icon Replying to comment of Charieese S

Hi Charieese. This is Alex from TracFone Wireless.

It is with great concern that we received your feedback about the poor service you experience. Please accept our sincerest apology for the problems you went through. To further assist you, please copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support. You may also text HELP to 611611.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

We are looking forward in assisting you. Thanks.

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