I was a customer of Tracfone for a year and was mostly happy with the affordable and reliable phone service, albeit on crappy phones. I bought a new phone the next year to be able to text better, because the touch screen phone I had was terrible.
Being able to keep my same phone number was VERY important to me, as I have it printed on business cards and have given it out to my kids' schools, etc.
After spending HOURS on the phone with customer service, technical support, and managers over a 3 week period of time, being sent a new SIM card, and much aggravation, I was told that my old number is no longer available. Tracfone stated that they would not compensate me because it is in the terms of service that they can deactivate a number at any time.
Review about: Tracfone Phone Service.