Contact Information

You can contact the customer service representative of TracFone calling TracFone's helpline phone numbers.

  • (800) 867-7183
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Currently you can call only US numbers.

TracFone Website:

TracFone Online Chat:

TracFone Emails:

  • Customer Service
  • Legal Privacy Inquiries

Corporate Office Address:

TracFone Wireless, Inc.
9700 N.W. 112th Avenue
Miami, Florida 33178
United States

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TracFone Rating Based on 576 Reviews

Rating details

1.9
more details
Customer service
Product or Service Quality
Website
Reliability

Rating stats

Rating trend

Summary of TracFone Customer Service Calls

110 TOTAL
CALLS
05:13 AVG CALL
DURATION
25% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call TracFone Customer Service?

Activation/ Cancellation Question:

  • “Activate phone”
  • “My phone sat to long and and deactivated”
  • “Cancel”

Staff Question:

  • “What to know went my service will run out”
  • “Dont get any service”
  • “Phone service deactivates it's self every 3 days”

Employment Question:

  • “Need to add minutes with debit card”

Product/ Service Question:

  • “Not working correctly”
  • “To order a free phone”
  • “Phone stop working. There was minutes on it”

Cards Question:

  • “I need my puk code for my sim card”
  • “I forgot my pin number why trying to make a call”

Payments and Charges Question:

  • “My bill went to wrong person”
  • “The simplest thing to take care of is taking forever. I literally switched phones and now i have gone without a phone for 4 days dye to them cutting it off after paying my bill. I have sent proof of EVERYTHING and they are stating they never received”

Request for Information Question:

  • “Cant track my order”

Refund Question:

  • “Last attempt to refund or fix my account they retaliated against” , Review #1979957

Account Question:

Other Question:

  • “Locked out of my Tracfone LG Rebel 4”
  • “I cant get you to answer so i can perchase my minutes please call me and i will be making a complant”
  • “Wi-Fi. Data”

About

Top TracFone Services

Phone Service, Customer Care, Service Transfer

Top TracFone Products

Sim Card, Account, Simple Mobile My Account Mobile Application

TracFone Pros and Cons

Pros: No contract, Price, Good service for years, Cost when i used very few minutes, Having the same phone number

Cons: Poor customer service, Untrained call centers, Tech support, Nonresponsive, Poor quality and difficult customer service

Related Companies

America Movil, Straight Talk Wireless, Safelink Wireless, Total Wireless, Simple Mobile

Summary

TracFone Wireless Inc. is the largest US prepaid cell phone provider. It was founded in 1997 as an affiliate of America Movil. The subscribers are not obliged to buy contracts. The company cooperates with global major cell telephone manufacturers, such as LG, Nokia and Motorola. The company has a bright selection of phones and accessories from handsets to the latest flip camera phones. TracPhone is recognized to be the best coverage provider. TracFone has close partners among world-wide cell phone retailers, therefore the customer service and delivery are on the highest level.

TracFone reviews and complaints

TracFone is ranked 181 out of 1458 in Telecommunications category

Area Served

USA

Payment Methods

VISADiscover

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