Contact TracFone Customer Service
TracFone Phone Numbers and Emails
Toll-Free Number:
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(800) 867-7183
Accessibility:
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(877) 799-9989
Legal:
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(888) 442-5102
Media:
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(877) 799-1999Opt-out of Marketing Emails
TracFone Emails:
Contact Information
TracFone Website:
TracFone Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Sunday: 8:00am - 11:45pm (EST)
How Good is TracFone's Customer Service?
Summary of TracFone Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call TracFone?
Product/ Service Question:
- “Only works when I'm connected to wifi”
- “My phone is not working and my bill is paid”
- “Buying data”
Staff Question:
- “To set up service”
- “New service”
- “Talk to customer service”
Activation/ Cancellation Question:
- “Phone not activated”
- “Reactivate cancelled account”
- “Cancel account ,”
Payments and Charges Question:
- “Pay my bill”
- “Pay bill”
- “My phone is not chargeing”
Request for Information Question:
- “Need assistance”
- “Support”
- “About a broken phone”
Cards Question:
- “Card”
- “I scratch off 3numberon the refill card”
- “I got a new SIMs card”
Account Question:
- “Locked sim . need PUK password ..”
- “Add money to another account”
- “Refill my account”
Return/ Replace Question:
- “Return purchase”
- “Replace damaged phone”
- “Changing phones”
Shipping and Delivery Question:
- “I purchase a phone and never received it.”
- “Get the free month phone plan”
- “Delivery”
Refund Question:
- “Refund”
- “I need my refund back on my card please I don't have that phone any more asap please”
- Last attempt to refund or fix my account they retaliated against
Website/ Application Question:
- “I am overseas. One of my lines (907)2506099 needs a refill because will be out of days. The website will not let me login because I am out of US. If I use a VPN it rejects me too.”
Other Question:
- “Make my esim”
- “My phone was stolen”
- “Phone chip stolen”
About
, , , ,
TracFone Wireless Inc. is the largest US prepaid cell phone provider. It was founded in 1997 as an affiliate of America Movil. The subscribers are not obliged to buy contracts. The company cooperates with global major cell telephone manufacturers, such as LG, Nokia and Motorola. The company has a bright selection of phones and accessories from handsets to the latest flip camera phones. TracPhone is recognized to be the best coverage provider. TracFone has close partners among world-wide cell phone retailers, therefore the customer service and delivery are on the highest level.
TracFone is ranked 329 out of 2019 in Telecommunications category
USA, Other
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