Contact Information

You can contact the customer service representative of TracFone calling TracFone's helpline phone numbers.

Customer Service:

  • (800) 867-7183
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Currently you can call only US numbers.

TracFone Website:

TracFone Online Chat:

TracFone Emails:

  • Customer Service
  • Legal Privacy Inquiries

Corporate Office Address:

TracFone Wireless, Inc.
9700 N.W. 112th Avenue
Miami, Florida 33178
United States

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TracFone Rating Based on 592 Reviews

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Product or Service Quality

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Rating trend

Summary of TracFone Customer Service Calls

05:11 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call TracFone Customer Service?

Activation/ Cancellation Question:

  • “Sims activate”
  • “Activate phone”
  • “My phone sat to long and and deactivated”

Payments and Charges Question:

  • “When is payments due”
  • “Need to add minutes with debit card”
  • “My bill went to wrong person”

Staff Question:

  • “Dont get any service”
  • “What to know went my service will run out”
  • “Phone service deactivates it's self every 3 days”

Cards Question:

  • “I need my puk code for my sim card”
  • “I forgot my pin number why trying to make a call”

Product/ Service Question:

  • “Network carrier unlock”
  • “Not working correctly”
  • “To order a free phone”

Account Question:

Request for Information Question:

  • “Cant track my order”

Other Question:

  • “New plan”
  • “I have a tracfone but i got a straight talk sim im trying to switch it too.”
  • “To add minutes”


Top TracFone Services

Phone Service, Customer Care, Service Transfer

Top TracFone Products

Sim Card, Account, Simple Mobile My Account Mobile Application

TracFone Pros and Cons

Pros: No contract, Price, Good service for years, Cost when i used very few minutes, Having the same phone number

Cons: Poor customer service, Untrained call centers, Tech support, Nonresponsive, Poor quality and difficult customer service

Related Companies

America Movil, Straight Talk Wireless, Safelink Wireless, Total Wireless, Simple Mobile


TracFone Wireless Inc. is the largest US prepaid cell phone provider. It was founded in 1997 as an affiliate of America Movil. The subscribers are not obliged to buy contracts. The company cooperates with global major cell telephone manufacturers, such as LG, Nokia and Motorola. The company has a bright selection of phones and accessories from handsets to the latest flip camera phones. TracPhone is recognized to be the best coverage provider. TracFone has close partners among world-wide cell phone retailers, therefore the customer service and delivery are on the highest level.

TracFone reviews and complaints

TracFone is ranked 184 out of 1430 in Telecommunications category

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