Contact TracFone Customer Service
TracFone Phone Numbers and Emails
Toll-Free Number:
-
(800) 867-7183
Accessibility:
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(877) 799-9989
Legal:
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(888) 442-5102
Media:
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(877) 799-1999Opt-out of Marketing Emails
TracFone Emails:
Contact Information
TracFone Website:
TracFone Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Sunday: 8:00am - 11:45pm (EST)
Summary of TracFone Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call TracFone?
Product/ Service Question:
- “I'm calling to reconnect my service.”
- “Phone not working”
- “TracFone not working cannot make calls or receive calls at all no dial tone”
Activation/ Cancellation Question:
- “Activate”
- “Sims activate”
- “Cancel account ,”
Staff Question:
- “No service”
- “Outage of phone service”
- “My ACP service”
Payments and Charges Question:
- “Need to pay my bill”
- “Need to add minutes with debit card”
- “Pay bill”
Cards Question:
- “Sim card”
- “To unlock my sim card”
- “I bought a Sim card loaded money on it, but it will not read the Sim card”
Request for Information Question:
- “About my order”
- “Was setting up phone and don't remember what the password is”
- “Questions about my phone plan”
Account Question:
- “My account is not active”
- “To see if I can get my balance on my phone, and why is it difficult to?”
- “Minutes and unable to get into get in to our accounts”
Return/ Replace Question:
- “Get a replacement phone”
- “Changing phone number, not receiving texts”
- “Is this a unlocked phone because I'm changing service providers”
Refund Question:
- “Refund”
- “I need my refund back on my card please I don't have that phone any more asap please”
- Last attempt to refund or fix my account they retaliated against
Shipping and Delivery Question:
- “Bought a plan and never received it”
- “Bought gig of data-did not get data-debit card was charged”
Website/ Application Question:
- “I am overseas. One of my lines (907)2506099 needs a refill because will be out of days. The website will not let me login because I am out of US. If I use a VPN it rejects me too.”
Other Question:
- “Prive”
- “Need a phone”
- “Unlock”
About
, , , ,
TracFone Wireless Inc. is the largest US prepaid cell phone provider. It was founded in 1997 as an affiliate of America Movil. The subscribers are not obliged to buy contracts. The company cooperates with global major cell telephone manufacturers, such as LG, Nokia and Motorola. The company has a bright selection of phones and accessories from handsets to the latest flip camera phones. TracPhone is recognized to be the best coverage provider. TracFone has close partners among world-wide cell phone retailers, therefore the customer service and delivery are on the highest level.
TracFone is ranked 248 out of 1622 in Telecommunications category
USA, Other
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