Contact TracFone Customer Service
How to Reach a Person at TracFone
Verified Contact Information
Toll-Free Number:
-
1-800-867-7183
Accessibility:
-
1-877-799-9989
Legal:
-
1-888-442-5102
Media:
-
1-877-799-1999Opt-out of Marketing Emails
TracFone Emails:
Legal
Privacy Inquiries, Privacy Inquiries
media@tracfone.com
TracFone Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular TracFone Phone Number
1 (800) 867-7183
Average Hold Time
00:04:39
Average Calls duration
7 minutes
Most Popular TracFone Email Address
privacy@tracfone.com
TracFone Live Agent Availability
16% of callers successfully reach a real person
Issue Resolution Rate
Low (12% reported full resolution)
Call Volume by Day
View full overview ›
TracFone Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular TracFone Phone Number | 1 (800) 867-7183 |
| Average Hold Time | 00:04:39 |
| Average Calls duration | 7 minutes |
| Most Popular TracFone Email Address | privacy@tracfone.com |
| TracFone Live Agent Availability | 16% of callers successfully reach a real person |
| Issue Resolution Rate | Low (12% reported full resolution) |
| TracFone Customer Service Rating | 3.5 out of 5 |
| Overall Customer Sentiment | Mostly neutral |
| Contact Method Distribution | 90% phone, 10% email |
| Common Reasons for Contact | Account, product/ service and activation/ cancellation |
| Customer Effort Score | High Effort |
| Prepare before the call to TracFone | First and last name, phone number or email |
Call Volume by Day
Contact Information
TracFone Website:
TracFone Help Center:
Corporate Office Address:
TracFone Wireless, Inc.
9700 N.W. 112th Avenue
Miami,
Florida
33178
United States
Other Info (opening hours):
Hours:
Monday - Sunday: 8:00am - 11:45pm (EST)
Summary of TracFone Customer Service Calls
3.3K
TOTAL
CALLS
CALLS
06:59
AVG CALL
DURATION
DURATION
12%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call TracFone?
Account Question:
- “Phone put on inactive ...”
- “Phone was put on inactive even though I have automatic pay”
- “Unlock”
Product/ Service Question:
- “Phone not working”
- “My phone does not work”
- “Phone is broken, need to cancel service”
Activation/ Cancellation Question:
- “Activate”
- “I bought a trac phone on line. cant activate it-invalid status”
- “Cancel my service”
Staff Question:
- “Termination of service”
- “Discontinued service”
- “Discontinue phone services”
Request for Information Question:
- “About a broken phone”
- “Ask question about chime”
- “Update credit card”
Payments and Charges Question:
- “Pay bill”
- “I lost my phone and they still charging me”
- “I paid my bill still no service”
Cards Question:
- “To add refill card”
- “My SIM card”
- “Can't refill on line declines cards that are all good”
Return/ Replace Question:
- “Need replacement phone”
- “I need to change my email address and make an account for myself”
- “Virtual assistant changed phone # and I told them current”
Shipping and Delivery Question:
- “Where is my new phone”
- “Did not recieve my sim card”
- “Where is my data add on I just purchased”
Website/ Application Question:
- “App not working”
- “Cant get on website put in email and phone said it sent message not working”
- “My phone is flipping to unwanted sites.”
Refund Question:
- “I WANT MY *** MONEY BACK!!!!!!”
- “Refund”
- “I need my refund back on my card please I don't have that phone any more asap please”
Other Question:
- “Cant make or receive calls”
- “Live person”
- “Phone not sending message”
Compare TracFone Customer Service To
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TracFone