TracFone Phone Numbers and Emails

Toll-Free Number:

  • (800) 867-7183
Send Message

Accessibility:

  • (877) 799-9989

Legal:

  • (888) 442-5102

Media:

  • (877) 799-1999
    Opt-out of Marketing Emails

TracFone Emails:

Legal
Privacy Inquiries, Privacy Inquiries
Media
Claim Your Business

Contact Information

TracFone Website:

TracFone Help Center:

Corporate Office Address:

TracFone Wireless, Inc.
9700 N.W. 112th Avenue
Miami, Florida 33178
United States

Other Info (opening hours):

Hours:

Monday - Sunday: 8:00am - 11:45pm (EST)

TracFone Customer Service Reviews

1.3 / 5
Bad
Pissedconsumer4326229
Just did not know where to get help

Through your website I found the phone numbers and email addresses needed. And after leaving messages I was immediately contact. EXTREMELY helpful customer...

Read full review
David S Zuf
No phone service
1.0

Have called Tracfone customer service for 6 days in a row for help with my phone not having service. Each time I had to troubleshoot the phone all over again....

Read full review

Summary of TracFone Customer Service Calls

1.4K TOTAL
CALLS
07:18 AVG CALL
DURATION
11% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call TracFone?

Product/ Service Question:

  • “I'm calling to reconnect my service.”
  • “Phone not working”
  • “TracFone not working cannot make calls or receive calls at all no dial tone”

Activation/ Cancellation Question:

  • “Activate”
  • “Sims activate”
  • “Cancel account ,”

Staff Question:

  • “No service”
  • “Outage of phone service”
  • “My ACP service”

Payments and Charges Question:

  • “Need to pay my bill”
  • “Need to add minutes with debit card”
  • “Pay bill”

Cards Question:

  • “Sim card”
  • “To unlock my sim card”
  • “I bought a Sim card loaded money on it, but it will not read the Sim card”

Request for Information Question:

  • “About my order”
  • “Was setting up phone and don't remember what the password is”
  • “Questions about my phone plan”

Account Question:

  • “My account is not active”
  • “To see if I can get my balance on my phone, and why is it difficult to?”
  • “Minutes and unable to get into get in to our accounts”

Return/ Replace Question:

  • “Get a replacement phone”
  • “Changing phone number, not receiving texts”
  • “Is this a unlocked phone because I'm changing service providers”

Refund Question:

  • “Refund”
  • “I need my refund back on my card please I don't have that phone any more asap please”
  • Last attempt to refund or fix my account they retaliated against

Shipping and Delivery Question:

  • “Bought a plan and never received it”
  • “Bought gig of data-did not get data-debit card was charged”

Website/ Application Question:

  • “I am overseas. One of my lines (907)2506099 needs a refill because will be out of days. The website will not let me login because I am out of US. If I use a VPN it rejects me too.”

Other Question:

  • “Prive”
  • “Need a phone”
  • “Unlock”

About

Related Companies

Verizon, Yahoo, Verizon Wireless, Straight Talk Wireless, Aol

Summary

TracFone Wireless Inc. is the largest US prepaid cell phone provider. It was founded in 1997 as an affiliate of America Movil. The subscribers are not obliged to buy contracts. The company cooperates with global major cell telephone manufacturers, such as LG, Nokia and Motorola. The company has a bright selection of phones and accessories from handsets to the latest flip camera phones. TracPhone is recognized to be the best coverage provider. TracFone has close partners among world-wide cell phone retailers, therefore the customer service and delivery are on the highest level.

TracFone reviews and complaints

TracFone is ranked 248 out of 1622 in Telecommunications category

Area Served

USA, Other

Payment Methods

VISADiscoverMasterCardPayPal

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