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Contact TracFone Customer Service

How to Reach a Person at TracFone

Verified Contact Information

Toll-Free Number:

  • 1-800-867-7183
Call customer service
Send Message

Accessibility:

  • 1-877-799-9989

Legal:

  • 1-888-442-5102

Media:

  • 1-877-799-1999
    Opt-out of Marketing Emails

TracFone Emails:

Legal
Privacy Inquiries, Privacy Inquiries
media@tracfone.com

TracFone Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

Most Popular TracFone Phone Number
1 (800) 867-7183
Average Hold Time
00:04:39
Average Calls duration
7 minutes
Most Popular TracFone Email Address
privacy@tracfone.com
TracFone Live Agent Availability
16% of callers successfully reach a real person
Issue Resolution Rate
Low (12% reported full resolution)
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact TracFone Customer Service?

Most Popular Number:

(800) 867-7183
Total calls: 2 973 Issues resolved: 97 Last call: May 9, 2026

TracFone does not offer 24/7 customer service. Typically, TracFone customer service timing is available from 8:00 am to 11:45 pm Eastern Time (ET), seven days a week. TracFone customer support is available through multiple channels, including TracFone customer service number or online chat.

TracFone has a dedicated customer service team available every day of the week, from 8:00 am to 11:45 pm EST. To seek assistance, you can contact TracFone customer service at 1-800-867-7183. A Tracfone support representative will gladly help you with any of the concerns you might be facing, including but not limited to device activation, web browsing, and other issues.

You can conveniently reach TracFone Wireless customer service through their online chat feature, which is accessible via their Help Center. The TracFone wireless customer service chat operates from 8:00 am to 11:45 pm EST, every day of the week.

To initiate a chat, simply click on the red chat bubble - a small window will appear on your screen, prompting you to provide your name, email address, cell phone number and/or serial number, as well as the reason for your inquiry. Once you submit this information, you will be connected with a TracFone support agent who will assist you in real-time and address your questions promptly.

PissedConsumer Club

Contact Information

TracFone Website:

TracFone Help Center:

Corporate Office Address:

TracFone Wireless, Inc.
9700 N.W. 112th Avenue
Miami, Florida 33178
United States

Other Info (opening hours):

Hours:

Monday - Sunday: 8:00am - 11:45pm (EST)

More contact details

Summary of TracFone Customer Service Calls

3.3K TOTAL
CALLS
06:59 AVG CALL
DURATION
12% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call TracFone?

Account Question:

  • “Phone put on inactive ...”
  • “Phone was put on inactive even though I have automatic pay”
  • “Unlock”

Product/ Service Question:

  • “Phone not working”
  • “My phone does not work”
  • “Phone is broken, need to cancel service”

Activation/ Cancellation Question:

  • “Activate”
  • “I bought a trac phone on line. cant activate it-invalid status”
  • “Cancel my service”

Staff Question:

  • “Termination of service”
  • “Discontinued service”
  • “Discontinue phone services”

Request for Information Question:

  • “About a broken phone”
  • “Ask question about chime”
  • “Update credit card”

Payments and Charges Question:

  • “Pay bill”
  • “I lost my phone and they still charging me”
  • “I paid my bill still no service”

Cards Question:

  • “To add refill card”
  • “My SIM card”
  • “Can't refill on line declines cards that are all good”

Return/ Replace Question:

  • “Need replacement phone”
  • “I need to change my email address and make an account for myself”
  • “Virtual assistant changed phone # and I told them current”

Shipping and Delivery Question:

  • “Where is my new phone”
  • “Did not recieve my sim card”
  • “Where is my data add on I just purchased”

Website/ Application Question:

  • “App not working”
  • “Cant get on website put in email and phone said it sent message not working”
  • “My phone is flipping to unwanted sites.”

Refund Question:

  • “I WANT MY *** MONEY BACK!!!!!!”
  • “Refund”
  • “I need my refund back on my card please I don't have that phone any more asap please”

Other Question:

  • “Cant make or receive calls”
  • “Live person”
  • “Phone not sending message”

Compare TracFone Customer Service To

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ATT
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4.8 out of 5

Frequently Asked Questions

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Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
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The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

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