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I ordered a device on Friday 3/29/19 and was confirmed delivery by the following Friday. When I called the thursday prior to dwlivery it had not shipped.

I was told it was sold out. I told them to cancel the order. 4 days latter (plus the weekend) the phone was shipped after I was told the order would be canceled and I purchased a phone elsewhere.

I called Customer Support and half an hour later I was transfered to the sales department and she wanted to argue about my shipping method and thwn never even did anything about the real issue which was FRAUDULENT SHIPPING OF A PHONE THAT WAS CANCELED. I have contacted my bank and filed fraud chargeback.

Product or Service Mentioned: Tracfone Shipping Service.

Reason of review: Order processing issue.

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Hi SpiffyFossa. I'm Alex from TracFone Wireless.

I noticed your post on this blog and I'm sorry that you are having some problems. Please click on this link to chat with a live agent. For your convenience, you may contact one of our customer care representatives at 1-800-867-7183. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

to AlexTrac #1671803

It was your representatives that screwed this whole thing up and I won't give you another chance to hang up on me because they want to argue that FedEx 2 day shippung isn't free when the real issue is you're all a bunch of liars and crooks. I am taking my busine$ elsewhere and my bank is now handeling the issue.

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