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tracfone customer for many years. had to replace old flip phone with new flip phone. almost 3000 minutes gone customer service no help please help!
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AlexTrac
AlexTrac

Hi YoungGorilla547. I'm Alex from TracFone Wireless. Thank you for being a loyal customer over the years. Also, we would like to express our regret for the inconvenience that ...

2.3
I liked
  • How it worked
I didn't like
  • Lost my minutes
#1510782
Worst customer service I have ever received. I have had a tracfone account for over 10 years. Decided to upgrade to a smartphone. Original On-line order was easy. Phone received, existing cell phone number transferred, entered pin # from $125.00 service plan. Info....
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AlexTrac
AlexTrac

Hi DistantBorderTerrier. I'm Alex from TracFone Wireless. We are sorry to hear that you are displeased with the product and service. We would like to discuss the details of th...

2.2
#1510561
I ordered a device on Friday 3/29/19 and was confirmed delivery by the following Friday. When I called the thursday prior to dwlivery it had not shipped. I was told it was sold out. I told them to cancel the order. 4 days latter (plus the weekend) the phone was shipped...
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AlexTrac
AlexTrac

Hi SpiffyFossa. I'm Alex from TracFone Wireless. I noticed your post on this blog and I'm sorry that you are having some problems. Please click on this link http://bit.ly/2qdr...

3.1
#1510494
i was injured and did not buy a card for minutes and just used my land line .i could not go out of the house im better now and can go out drive again i bought a new card and put the air time on my phone and when i did THE 194 minutes i had on the phone just...
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AlexTrac
AlexTrac

Hi PissedConsumer1504379. I'm Alex from TracFone Wireless. We are sorry to hear that you are having some problems. Let us help you with your concern. For further assistance, p...

#1504379
Resolved
Have used Tracfone for years with annual plan. One month before year end expiry, I used a promo code they sent, to up for another year. Four days before regular expiry date, I received an email saying my year end was coming and I would be charged for another year. I...
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h.kitchener
h.kitchener

They may not have seen the auto renew charge because there is usually a "lag" period of time for it to post to their website/your records online. The charge will show up reall...

1.6
I didn't like
  • Customer service ripoff
  • Unempowered service reps
#1504079
I called 6 times, and was cut off 3 of 6. The other 3 I was told the problem was resolved. I wasn’t. And never got resolved.
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AlexTrac
AlexTrac

Hi. This is Alex from TracFone Wireless. I read your post and I'm really sorry for the inconvenience that you have experienced with our service. Allow us to review your accoun...

#1498711
I hope you can help me out. Unfortunately, I bought the wrong Tracfone refill card for my cell phone plan. I have a basic plan and I mistakenly bought a $25 smartphone only airtime refill card. I didn't realize it until I tried to input the airtime pin to refill the...
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AlexTrac
AlexTrac

Hi AverageStickInsect. This is Alex from TracFone Wireless. We are sorry if you're unable to add the airtime on your phone. As your service provider, we are determined to help...

1.8
#1497005
no i just need a refund please help by sending my refund back
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AlexTrac
AlexTrac

Hi RemarkableZorse349. This is Alex from TracFone Wireless. We do apologize for the inconvenience that you have experienced. For you refund request, you may contact our Custom...

3.9
#1496218
i need a other phone to send this one back please i have no money to get a new one
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AlexTrac
AlexTrac

Hi RemarkableZorse349. This is Alex from TracFone Wireless. I'm really sorry for what happened to your phone. We are determined to help you resolve your issue. Please chat wit...

Product
I liked
  • Phone but it broke
#1496215
Bought new TracFone, used less than a year! All of a sudden it says,”no SIM card!” I couldn’t text or call, no one could text or call me! Bought new SIM card, called TracFone, they couldn’t get it to work, told me buy new one! I did, called TracFone again. Again they...
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AlexTrac
AlexTrac

Hi. This is Alex from TracFone Wireless. I'm really sorry for the inconvenience that you have experienced with our service. As your service provider, we are committed to provi...

1.1
#1493271