TracFone Reviews and Complaints @ Pissed Consumer Page 2

Oct 07 Carol U

Double charged for August, Did not receive Data plan for September

3.0

Details

TracFone - Double charged for August, Did not receive Data plan for September

Update by user Nov 06

I haven't heard anything back from them

Original review posted by user Oct 07

I had to return my phone and get a new one because it kept acting up. In the process I was charged for the automatic renewal for September. When I received the new phone, I was told there was no service on it, nor any recent transactions to my phone number. I had some balance left over from before I enrolled in the plan back in July, and that was put on. But, basically I was ripped off $20.22 twice. In August for a double charge, and September for deleted service. I think I should at least get a free month of the service plan I had for all this trouble.

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2 comments

Anonymous PissedConsumer1946089 Nov 05 #1946089

I don't see any comments

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ID

#2214217

Service

Tracfone Cell Phone Replacement

Pros

Cost and coverage

Cons

Poor quality and difficult customer service
Not being offered replacement mins

Loss

$40

Preferred solution

Full refund

Oct 03 ARTHUR A

PHONES THAT ARE DEFECTIVE

2.0

Details

TRACFONE SHIPS A DEFECTIVE PHONE AND WHEN I TRY TO GET A REFUND NO HELP. DO NOT BUY A TRACFONE ON-LINE!

User's recommendation: DO NOT BUY TRACFONE ON-LINE.

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ID

#2206734

Pros

Cheap

Cons

Stay off of online shopping with tracfone

Loss

$82

Preferred solution

Full refund

Sep 29 susan m

Promise or buy one type of service but do not get it

2.4

Details

I faithfully buy my tracfone cards at Walmart as needed and usually get 3 times the amt. I pay for - I bought a phone with triple minutes, texts, etc. but don't receive triple anything

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ID

#2198197

Loss

$60

Preferred solution

Deliver product or service ordered

Sep 28 Kenneth T

Can't get a proper answer

1.0

Details

I called tech support today (2/28/20) since I had 'no network connection'.... was unable to make and receive calls. Using my wife's Verison phone I called Tracfone tech support. I was on the phone for nearly two hours and transferred four times before I was told they were working on obsolete towers in my area and the problem would be solved in a couple of hours. That was seven hours ago and still "No network connection"....I have been a Tracfone customer for over 10 years....maybe its time for a change.

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ID

#2196267

Pros

Normally good service

Cons

Tech support was worthless

Preferred solution

Let the company propose a solution

Sep 25 Charles S

TracFone has failed to update my phone

2.3

Details

3 weeks ago I purchased a 1 year 400 minutes TracFone card at Target for $99.99, I called TracFone in order to update my time and minutes, they said my card updated on their end. I told their technician that my phone still showed 0 days remaining and no additional minutes had been added, I was told to wait 20 minutes. After 20 minutes I called the tech once again and I was told they were working on it and that I need to be patient. My cell phone still works but TracFone still hasnt updated my expiration date nor my purchased minutes. Im still being patient but Its now been over 3 weeks.

User's recommendation: Reconsider cell providers.

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ID

#2191470

Pros

Long time customer
Cheap decent service
Good service for years

Cons

Poor technical support
Technical support needs to improve their communication skills
Tracfone updates have routinely been problematic

Preferred solution

Let the company propose a solution

Sep 21 Phillip K

Can't get a new phone to replace one going bad without changing numbers.

3.8

Details

I use my Tracfone as my business line and have business cards with potential numbers all over the country. My current phone is going bad and I wanted a new phone. I bought one off the Tracfone site and tried to change it over last April/May, but after three weeks I...

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ID

#2182148

Service

Tracfone Cell Phone Replacement

Pros

Ease of activating the phone
Good price per minute
No contract

Cons

I want my number back
No tech support

Loss

$149

Preferred solution

Look at a way for me to activate a new phone and keep my number.

Sep 20 Michael T

Pestering calls

They constantly call over and over repeating trying to text/sell. Not just one call a day but 6 or 7 times, normally on Saturday and Sunday. I sat in church today I got 7 repeated calls offering bonus deals.

User's recommendation: Don't buy TracFone, they don't stop pestering you.

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ID

#2180464

Preferred solution

Stop calling customers repeatly.

Sep 15 Wanda G

Bigger bill

Wanted the $ 45 bill. Called and set it up with someone there already.it hasn't changed?

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1 comment

AlexTrac AlexTrac Sep 17 #1925618

Hi Wanda G. This is Alex from TracFone Wireless.

We're sorry for any inconvenience that we may have caused you. For your concern, we would like to speak with you directly. Kindly chat with us at http://bit.ly/2qdrKHH.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

Reply

0 0

ID

#2171699

Preferred solution

Deliver product or service ordered

Sep 04 Judy T

Minutes on "old" tracfone not transferred to "new" tracfone

My "old" tracfone 719-217-**** died in early Aug 2020 and I bought a "new" tracfone and a 60-minute phone card on 8.28.20 and activated the "new" tracfone with the help of an online chat person, who gave the "new" tracfone the same phone number as the "old" tracfone (which I wanted.). The "old" tracfone had about 200 unused minutes remaining on it before it died in early Aug 2020. The 60-minute phone card (actually 120 minutes) was added to the "new" tracfone but the 200 minutes remaining on the "old" tracfone were not transferred to the "new" tracfone when I activated it (with the help of an online chat person.) When I activated the "new' tracfone I made a call and used up 99 minutes of the 120 minute phone card. I've had 3 online chats in the last 3 days and the result is the system does not show that the 200 minutes on the "old" tracfone have not been transferred to the "new" tracfone. Can you assist in transferring the 200 minutes from the 'old" tracfone to the 'new' tracfone? I've owned a tracfone for 5 or more years and have been very satisfied with the phone and service provided to date, which is why I bought a "new" tracfone to replace the "old" dead tracfone. The system knows that there are 200 minutes unused on the "old" tracfone. These minutes should be transferred to the "new" tracfone. Please help resolve this matter. Thank you. Judy Tangen

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ID

#2153103

Pros

I need it

Loss

$30

Preferred solution

Transfer the 200 minutes from "old" tracfone to "new" tracfone

Sep 02 PissedConsumer2149452 of Seattle, WA

Tracfone "Moderates" negative Reviews

2.8

Details

Tracfone has good service, but their website is not working. They would not publish the following review because it is too truthful, and an actual occurrence of what happened. Sort of like the liberal media covering up Biden's gaffe's: they seem them, they know he's...

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3 comments

Anonymous PissedConsumer1949575 Nov 13 #1949575

Another political *** whats a phone got to do with Biden?? Too much ignorance out here.

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ID

#2149452

Pros

Good price per minute
Good signal
Good wi-fi

Cons

Website sales do not work
Cancellation of orders for no reason
Skeptical customer service

Loss

$61

Preferred solution

Deliver product or service ordered

Sep 01 Sally A of Roanoke, VA

I BROUGHT A TCL A1-RECONDIONED PHONE AND THE BUTTONS ON THE SIDE ARE BROKE WITHIN THE WEEK I RECEIVED IT

1.0

Details

I'VE CALL TRACFONE AND EVERYONE I'E TALK TO CAN'T HELP TELLING ME DIFFERENT THINGS

User's recommendation: DON'T TRY.

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1 comment

AlexTrac AlexTrac Sep 01 #1919022

Hi Sally A. This is Alex from TracFone Wireless.

We sincerely apologize for all the trouble that you encountered with our service and when dealing with Customer Care. It was definitely not the experience we wanted you both to have. We'd like to speak with you to further evaluate your concern and straighten things out. Kindly chat with us at http://bit.ly/2qdrKHH.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

Reply

0 0

ID

#2147412

Pros

Prices of the phone and the way they looked
Cheap decent service

Cons

When i call for support to get another one no one could help me
Customer service ripoff
Phone support

Loss

$20

Preferred solution

Price reduction

Sep 01 Mannie S

Talked to rep jenmari?

3.0

Details

Asked about interrupted conversation overseas by some Indian nationals.. according to her it's only an ad. Am I being charged for these ads.?. I even asked one of them but they answered with their own language. My conversation with this rep is futile,.. just keep going on circle no further explanation. I asked for supervisor but then got hanged up. How unprofessional...I dont have a problem dealing local but long distance, I always have a problem...

User's recommendation: Monitor your usage...

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1 comment

AlexTrac AlexTrac Sep 03 #1919744

Hi Mannie S. Our apologies for the inconvenience this may have caused you.

Allow us to make it right for you. To further discuss this, please copy this link http://bit.ly/2qdrKHH and paste it on a new window to chat with us. We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text the word HELP to 611611.

We are looking forward to work with you. Thank you.

Reply

0 0

ID

#2147039

Service

Tracfone Customer Care

Pros

Affordable

Cons

Sometimes no solution

Preferred solution

Let the company propose a solution

Aug 30 PissedConsumer2143561 of Foster City, MI

Received free phone-SIM card registered to someone else!

2.3

Details

Tracfone sent my husband a free reconditioned phone and after they took all the information, which was the IME numbers and the SIM card numbers, he decided on purchasing a plan. They charged his charge card and tried to activate the phone and it could not be activated...

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1 comment

AlexTrac AlexTrac Sep 01 #1919018

Hi. This is Janet from TracFone Wireless.

We sincerely apologize for all the trouble that you and your husband encountered with our service. It was definitely not the experience we wanted you both to have. We'd like to speak with you to further evaluate your concern and straighten things out. Kindly chat with us at http://bit.ly/2qdrKHH.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

Reply

0 0

ID

#2143561

Location

Foster City, Michigan

Aug 27 Mary B

New phone to replace old one that wont work after January 2021

1.0

Details

tried to activate new phone (serial # 356278****03274). transfer remaining minutes over from present outdated one to this new Doro one, but also purchase another 3 months. I do not want to purchase any more time until this new one is working. It does not work, I have tried several times to make a phone call. Keep getting a message that it is restricted. Your chat people don't help. Oscar and Antionette.

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1 comment

AlexTrac AlexTrac Aug 27 #1916826

Hi Mary B. This is Alex from TracFone Wireless.

We're sorry for the delay in fully activating your new phone's network features. Let us check your account to verify its status and ensure that it is fully connected to our network. Kindly chat with us at http://bit.ly/2qdrKHH.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

Reply

0 0

ID

#2138285

Service

Tracfone Cell Phone Upgrade

Pros

Have had good service for over 10 years

Preferred solution

Fix it or I am returning it for a refund

Aug 24 Rick D

Lost minutes, texts and data

1.0

Details

Beware that you could lose all of your accumulated minutes, texts and data. I've been a long-time Tracfone customer and had been satisfied with the service until recently. I have always purchased the one year plan and have had to add texts and data on a few occasions....

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1 comment

AlexTrac AlexTrac Aug 24 #1915128

Hi Rick D. This is Alex from TracFone Wireless.

Our sincere apology for the inconvenience we have caused you. Allow us to help you with it. For us to further assist you, please copy this link http://bit.ly/2qdrKHH and paste it on a new window to chat with us. We're open Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also text the word HELP to 611611.

We will resolve your concerns with priority. Thank you.

Reply

0 0

ID

#2132633

Loss

$145

Preferred solution

restore my accumulated minutes, texts and data

Price Affordability	3/5
Coverage Area	3/5
Value for money	2/5
Diversity of Products or Services	2/5
Discounts and Special Offers	2/5

TracFone
Reviews and Complaints

TracFone Overview

Rating Details

Contact TracFone Customer Service

Double charged for August, Did not receive Data plan for September

PHONES THAT ARE DEFECTIVE

Promise or buy one type of service but do not get it

Can't get a proper answer

TracFone has failed to update my phone

Can't get a new phone to replace one going bad without changing numbers.

Pestering calls

Bigger bill

Minutes on "old" tracfone not transferred to "new" tracfone

Tracfone "Moderates" negative Reviews

I BROUGHT A TCL A1-RECONDIONED PHONE AND THE BUTTONS ON THE SIDE ARE BROKE WITHIN THE WEEK I RECEIVED IT

Talked to rep jenmari?

Received free phone-SIM card registered to someone else!

New phone to replace old one that wont work after January 2021

Lost minutes, texts and data

TracFoneReviews and Complaints

TracFone Overview

Rating Details

Contact TracFone Customer Service

Double charged for August, Did not receive Data plan for September

PHONES THAT ARE DEFECTIVE

Promise or buy one type of service but do not get it

Can't get a proper answer

TracFone has failed to update my phone

Can't get a new phone to replace one going bad without changing numbers.

Pestering calls

Bigger bill

Minutes on "old" tracfone not transferred to "new" tracfone

Tracfone "Moderates" negative Reviews

I BROUGHT A TCL A1-RECONDIONED PHONE AND THE BUTTONS ON THE SIDE ARE BROKE WITHIN THE WEEK I RECEIVED IT

Talked to rep jenmari?

Received free phone-SIM card registered to someone else!

New phone to replace old one that wont work after January 2021

Lost minutes, texts and data

TracFone
Reviews and Complaints