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1.0
Tracfone sent me an email saying my phone was old and service would be stopped. Bought the latest tracfone, lady at customer service screwed the whole deal up, didn't transfer 5000 minutes (triple on old phone) nor the new 90 day service plan. She had no idea what she...
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#1970977

This happened to me a little over a year ago. I lost 3500 minutes 33,000 texts and 5MB of data.

I was never able to get anything back because when the person screwed up the transfer, it set everything to zero.

Even though they could see what I had before the transfer, they refused to give apply to the new phone that I bought after the one I had had been stolen. I always felt that Tracfone allow the person who stole my phone to reset a password and setup an account.

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#2325437 Review #2325437 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

Just0rdered-iphone-samsungA20-tried,-activate-will-not-let-me-in......???

2.0
BullshitBullshitjust-purchased-=samsung-A20-will-not-let-me-in...???what-gives-with-the-poor-quality-a20-samsung...

User's recommendation: tread-lightly-on-purchases...

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#2323372 Review #2323372 is a subjective opinion of poster.
Location
La Mesa, California

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Product purchased but never received, customer service cannot issue a refund

2.2
Purchased a Tracfone from their website Tracfone.com but cellphone purchased was never received. Tracfone Customer Service is based upon an existing Tracfone telephone number.. without a Tracfone number they cannot issue a refund.Because I had purchased a cell phone and not yet an existing customer with a Tracfone issued telephone number as I had no phone to activate, Customer Service said they could not process my request. A catch 22 built into their lack of customer service.

User's recommendation: Buyer beware.. Tracfone uses FedEx for shipping itmes and requires a signature upon delivery. In my area FedEx drivers don't attempt to deliver as they don;t want to go through trouble of getting a signature... thus, package is not delivered. FedEx can't provide service, Tracfone denies any responsibility.

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#2319106 Review #2319106 is a subjective opinion of poster.
Pros
  • Prodcut selection and options
Loss
$28
Preferred solution
Full refund

I wan to find out if my service is with your company. Or can you tell me what company I'm with?

I put in a new sim card and now I can make any calls?
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#2316874 Review #2316874 is a subjective opinion of poster.
Location
Port Orange, Florida
Preferred solution
my fxxxxxx phone does not work

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Over priced

1.6
Bought a Samsung A 20 about a week ago to day got e-mail, and they took off 50.00 more dollars. Calling customer service to ask about it, and he said there is nothing that can be done or at least he would not do anything. I will not do any more business with Tracfone.

User's recommendation: Be carful when you buy from Tracfone.

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#2316672 Review #2316672 is a subjective opinion of poster.
Loss
$50
Preferred solution
Price reduction

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Activate phone

1.0
Ive spent 3 hours yesterday with your staff, to no avail. Is there anyone that can assist me with activating my phone
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1 comment
#1960757

They are morons.Probably not.

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#2301884 Review #2301884 is a subjective opinion of poster.
Cons
  • Incompetent customer service
Preferred solution
Activation of phone

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Unable to activate phone with your staff

Ive spent 3 hours with staff yesterday and 1 hour today and yet have my phone activated. Please assist.
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#2301865 Review #2301865 is a subjective opinion of poster.
Product
Samsung Electronics Galaxy J7 Prime Cell Phone
Cons
  • Unable to activate
Preferred solution
Activate phone

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Return of SAMSUNG GALAXY A20. ORDER#3337****

4.4
Please be advised that the return of the abv-ref'd subject was delv'd back to you on Wed.Nov.18 under UPS TRACKING# 1Z5F00X103******** .This was an order which I never recv'd a confirmation for and your accounts dept. didn't have the transaction but my visa showed the charge.I bought another phone since you showed no rexord & lo & behold. i received the phone. So this is the phone I am returning. I have received the kther one I ordered. Please refund the cost of the phone as soon as possible. Thank you. Tenley Mitchell Franklin

User's recommendation: Be patient.

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#2291013 Review #2291013 is a subjective opinion of poster.

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Redeem my warranty

2.8
I purchased a samsung galaxy j3 from Central City Ky. walmart in may 2020, I also purchased the 2 year warranty with it.2 weeks ago my phone started acting up not responding to swiping the screen to unlock, it would stay frozen up for hours , so i did a factory reset on it. That made it worst so now it will not respond to anything I do. it is stuck on the select a language page. I never put minutes on it so I never had a phone number but the ieme # is 353168****186688 and the serial # is RF8MC0TOP3E ,and the model # is SM-S260DL(GP) GPSAS260DCGB. The FCC ID # is A3LSMS260DL. My name is Nate Cadena my address is 621 Langley rd. Belton, Ky. 42324, please let me know if you need more information. My contact phone number is 270)754-****.Thank You

User's recommendation: always buy the warranty, it's worth the $10 charge and the headache.

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#2285634 Review #2285634 is a subjective opinion of poster.
Location
Miami, Florida
Product
Samsung Electronics Galaxy J3 Cell Phone
Pros
  • Price and coverage
  • Do honor their warranty
Cons
  • This is my third phone to be replaced
  • Hung up on me
Loss
$70
Preferred solution
Let the company propose a solution

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Verified Reviewer

Poor Service

Bought a TracFone 5 years ago. No problems. Decided to upgrade and bought a new Tracfone. Couldnt get it activated and it had a busy signal that would not go away. Sent it back for refund. Tried the Help chat line. They would close my session before I could get a response typed in. Called the 800 number and was told that it would be another 30 Days before I could get a refund. TracFone needs to be investigated by the federal government. Businesses are borderline CRIMINAL.

User's recommendation: Stay away from this company.

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#2279638 Review #2279638 is a subjective opinion of poster.
Pros
  • I can add minutes as i need them
Cons
  • Poor customer service
Loss
$131
Preferred solution
Full refund

1.0
I don't use my Tracfone much, I only turn it on when I go to the store. (I'm old) One day I turned it on and received a notice that my plan had expired two days earlier. They only sent me that one text, I used to get all kinds of junk from them by email. When I went to...
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#2279605 Review #2279605 is a subjective opinion of poster.
Location
Mesa, Arizona
Service
Tracfone Service Transfer

Unfair policy.

1.0
Tracfone stopped connecting to provider after less than a month and a half. Contacted tracfone twice, support could not fix it. ordered new tracfone to replace it and switch data, photos ect. Had problems switching, did not work, took a while. Called tracfone to get a refund, I was sent to ups store with a tracking no. Told by ups store no account with tracfone. Called tracfone again, told i would receive a shipping label in the mail. Never got it.Called again and was told after 30 days no refund. Was not told this before i was put thru all the hassell, and now will not refund on a phone that only worked less than 90 days. Horrible phone and customer service, Never buy tracfones.

User's recommendation: Never buy tracfones.

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#2276230 Review #2276230 is a subjective opinion of poster.
Location
Salisbury, North Carolina

No contact

1.0
We are dealing with another HELPFUL vendor. Tracfone never responded in any way.

User's recommendation: #1--They're expensive. #2-If you have a problem, good luck getting in contact with anyone helpful. My sister burned up over 200 minutes only to be told she would need to contact Tech Support.

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#2268404 Review #2268404 is a subjective opinion of poster.

Their "CS"

Many promo codes for bonus minutes. Never get them. Rude &;; snarky reps on the 800 line. I DON'T recommend.
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1 comment
#1945971

Hi. This is Alex from TracFone Wireless.

We understand where you are coming from and we apologize for the trouble you have encountered with our customer service. Should you need assistance, chat with us at http://bit.ly/2qdrKHH or call 1-800-867-****.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

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#2261885 Review #2261885 is a subjective opinion of poster.
Location
Palm Bay, Florida

I've asked several times and all I get is "We are upgrading our system. I DO NOT WANT A NEW PHONE!!! Please just answer the question as it is asked and if it sounds plausible I'll consider a new phone. If there is an alternative (e.g. changing SIM card etc.) let me...
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1 comment
#1945970

Hi Michael D. This is Alex from TracFone Wireless.

All our major carriers are continually improving their networks and we need to migrate our customers who are currently using non-VoLTE devices. We have tailored several offers for our customers in hopes of building long-term loyalty. You can either receive a free phone or a discount towards the purchase of a new VoLTE phone. To learn more, please chat with us at http://bit.ly/2qdrKHH or call 1-800-867-****.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

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ID
#2254177 Review #2254177 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution