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2.7

After 3 days on the phone trying to change over old phone to new phone and keep same #. What a joke.

come to find out after putting in NUMEROUS codes that they gave. I get a new # and phone wont work. AND the # they gave me is for New jersey. I live in Illinois.

Really...now they say they have to send me new SIM card and I have to wait 3-4 days. REALLY.

this phone is for my disabled husband, and I am getting ready to go out of town. concerned about going to work cuz he has NO PHONE.

Reason of review: issues with service techs knowledge and unable to understand them.

Monetary Loss: $100.

Preferred solution: Let the company propose a solution.

TracFone Pros: No contract.

TracFone Cons: Failure of transfer, Loss of phone and minutes.

Location: Carrollton, Illinois

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AlexTrac

Hi. Iโ€™m Alex from TracFone Wireless.

We're sorry for the trouble.

To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfone.com.

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