TracFone - Change over old tracphone to new trac phone and keep the same #
After 3 days on the phone trying to change over old phone to new phone and keep same #. What a joke.
come to find out after putting in NUMEROUS codes that they gave. I get a new # and phone wont work. AND the # they gave me is for New jersey. I live in Illinois.
Really...now they say they have to send me new SIM card and I have to wait 3-4 days. REALLY.
this phone is for my disabled husband, and I am getting ready to go out of town. concerned about going to work cuz he has NO PHONE.
Reason of review: issues with service techs knowledge and unable to understand them.
Monetary Loss: $100.
Preferred solution: Let the company propose a solution.
TracFone Pros: No contract.
TracFone Cons: Failure of transfer, Loss of phone and minutes.
Location: Carrollton, Illinois
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Hi. Iโm Alex from TracFone Wireless.
We're sorry for the trouble.
To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfone.com.