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6 comments

Bought airtime around 2/21 since then cant make or receive calls. Have been with TF for over 2 yrs.

They sent a new SIM still doesnt work. No one can tell me why this happened except that now i have to do a complete reset. I have wasted hours on the phone already. My SIM is Verizon - dont know why....can anyone help???

Can I just buy another SIM and try that?

Tracfone doesnt have any answers except to tell me to stand by a window or go outside to get service - STUPID! Is there anyone at Tracfone that actually KNOWS anything or do they all just read off a list?

Product or Service Mentioned: Tracfone Sim Card.

Reason of review: Damaged or defective.

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Anonymous
#1677959

help me! why have this usless stuff. help

AlexTrac
to Anonymous #1688199

Hi. I'm Alex from TracFone Wireless.

I'm sorry for the trouble. We will be more than happy to help you fix your phone. Please click on this link http://bit.ly/2qdrKHH to chat with a live agent. For your convenience, you may contact one of our customer care representatives at 1-800-867-7183.

Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

Anonymous
#1507155

Just bought a Trac phone no service. Getting run around no answers.

Anonymous
#1504785

My phone gets online ok but dial a number and 4g symbol disappears as soon as green phone icon tapped. Whats up with that...someone jamming me?!

Anonymous
#1487585

I have the exact same problem everytime we try to make a phone call as soon as the call connects it ends the phone call we've went through three different phones and four different SIM cards and the problem still exists went all the way to the top of the technical support with TracFone and they have no idea. there answer is oh go to AT&T and we'll see if that works.

Not an option for me.

And every time you call Tracfone you have to redo all the same troubleshooting items. Like reboot pull the SIM card reboot put the SIM card back reboot try this and none of it works next time you call it's the same thing all over again.

AlexTrac
#1441432

Hi, this is Jupiter from TracFone Wireless. I see you need help with your phone.

Please chat with us using this link http://bit.ly/2qdrKHH.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

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