(10 of 1260 reviews match)
Had terrible experience with customer service dept, thats what they call it. Tried to transfer minutes to new phone and they halved all my minutes. They said thats all they could do. Talking to multiple supervisors and managers to no avail. Thieves!Read more
Tracfone - Customer Care Review from Los Angeles, California
First of all, sorry this happened during a trying time of you & your wife's lives. It sounds like you were going through enough with your wife in the hospital & shouldn't have been treated so unkindly by TracFone "customer service" reps! I believe your story & shame on those who left unnecessary, unhelpful & judgemental comments here. How dare they judge you & your personal choices based on your experiences!! I feel nobody has the right to say you're lying or your story is "bogus" because they think you didn't handle it the way they would have. They are obviously as insensative & ignorant as the TracFone representatives you had to deal with! Shame on them! May God have mercy on their souls on their judgement day! I definitely believe your story as I've experienced the same horrific customer service from TracFone representatives, I'll spare you the details & give the readers digest version... Each time I needed to call customer service (regardless of which call center answers my call), they have all failed on the first try. Today, I spoke to THIRTEEN (13) different reps who DO NOT LISTEN, treat me like I'm the ignorant one who doesn't speak English (obviously that isn't the problem!), each rep continuously repeats different scripted excuses why they can't help me & eventually transfer the call to the "correct" dept that can help. I spoke to THIRTEEN different reps & got THIRTEEN different reasons why the call would have to be transferred to the next dept (which nobody had phone numbers to call back if disconnected). I spent a total of FOUR (4) HOURS on the phone trying to resolve ONE issue. Ridiculous waste of my afternoon AND evening!! I called them at 4:30pm & at 8:30pm the issue has supposedly been "resolved"... Only time will tell if it's actually done correctly! Needless to say, I'm exhausted & feel like I was rode hard & put away wet after that excruciating phone call!! I feel each person I spoke with, tried to help without fully understanding the problem (simply because they don't know how to listen) & when they would get stuck, they made up any excuse to move on to the next call by transferring me to another dept... Each rep did more & more damage to my account the last lady seemed to know what she was doing & spent the final TWO HOURS talking with her to fix what the previous TWELVE reps messed up. I pray I will not have any more issues to initiate another phone call to these wretched reps who don't have a clue how to help their customers!! Truly the worst people I've EVER dealt with. One of the numerous "tools" I spoke with was extremely rude, kept talking over me, when I asked him to clarify/explain in detail because I didn't understand what he was talking about, he repeated himself louder each time. I told him I could hear him because I'm not deaf, I needed a better description or explanation & asked him not to be rude. His reply was incredibly unbelievable & definitely didn't help the situation!! He said: "Ma'am, can I tell you something? Ma'am, can you hear me?" I replied "yes" then proceeded: "ma'am, I'm going to tell you something, please listen. If you want good customer service, then you should be a good customer." then he disconnected the call! How their ignorance is the customers fault is beyond me. Good luck to you & hope your situation gets better.
Very poor customer service. I called because my picture messages stopped working. I told the rep on the phone I put my service on another phone to rule out my device being the problem. I tried explaining to her the problem was not my phone but something in the network...Read more
They "lost" my phone number. I must be ***, ***, ***..(OR RATHER ***, ***, *** for doing any business with this company. Had my business phone ported to another phone with this company, and then, to another Tracfone. Well, they "LOST" my business phone number of 12...Read more
I have a monthly deduction from my bank account for 2 phones. Last month they charged me, but did not add my minutes. I have spent 2 hours on the phone with people that do not speak English and submitted an email to customer service 4 days ago and have had NO reply....Read more
ive had straight talk for many years.since ive upgraded to a smart phone 7 months ago straight talk does nothing but *** with my service i can barely use the internet straight talk kicks me off ? about every 5 or so mins .and my plan is unlimited.? is unlimited 5mins.i...Read more
I received a tracfone savings book at the beginning of the year, i purchased an air time card and I want to add a bonus code from the month of september 2012 , and customer service told me that this promo code has been used back in september 2011, can you believe...Read more
Bought the Tracphone as a "package deal" form HSN or QVC for a disabled person for emergencies! 1st phone broke and returned with the promise of keeping the same number! New phone arrived new SIM card and Phone number supposed to be registered! It was not! So as...Read more
Promises, promises, promises from Straight Talk CSR's. It has been 3 months and I still have not received a refund for a phone sent to the wrong address and then returned to the company. I have about 20 hours invested in e mails sent to the company, and at least 6...Read more
I don't need a regular cel phone so I bought a tracfone because I thought it would be the cheapest. It was o.k. till I went out of town. then it started charges VERY EXPENSIVE roaming charges. when I came back to town, it STILL charged me for roaming. I called...Read more
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