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1.8

Received an email offering ability to purchase service days without buying minutes.

Tried about 10 times online then spent 2 hours on the phone with 5 people who spoke terrible English.

Told I had to buy minutes to get the service day option! Went over and over again explaining the email with NO success! Asked to speak to a supervisor three times. 1st supervisor said the same thing, 2nd time I was on hold for 20 minutes and no supervisor ever picked up. Third request gave me a so called supervisor who hung up on me!!

I still cannot purchase service days without purchasing minutes first.

Do not buy Tracfone

Reason of review: Poor customer service.

Monetary Loss: $60.

Preferred solution: Deliver product or service ordered.

Location: Las Vegas, Nevada

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Guest

Same issue here. I have recieved this offer twice, and have not been able to take advantage of it either time.

Been through 3 chat sessions, and a phone call before doing a google search and finding there is no way to take advantage of this offer.

AlexTrac

Hi. Iโ€™m Alex from TracFone Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email to TF.CorpResolutionTeam@tracfone.com.

Include your name, contact number and your cell phone number or phone serial number. Thank you.

AlexTrac

Hi. Iโ€™m Alex from TracFone Wireless.

We're sorry for the trouble. You will be able to enroll in the TracFone Service Protection Plan. This will provide you 30 days of service (without minutes) every month for only $5.99. To know more about the program, you can click on this link; https://www.tracfone.com/direct/ValuePlans?app=TRACFONEโŒฉ=en.

For any other concern, please send me email to TF.CorpResolutionTeam@tracfone.com.

Include your name, contact number and your cell phone number or phone serial number. Thank you.

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