Had minutes on phone got a text message from tracfone.Message reads "add a 120 minute card & get 270 bonus minutes using promo code 93760".
Bought the card added it to the phone using the promo code. Got a message that card was added. Message reads "120 minutes & 150 bonus minutes added. I called tracfone.
Spoke with customer service ; was told that the promo code was only for 30 minutes. I tried to explain that is not what the text message read. I tried to explain numerous times but all she kept saying was the promo code was for 30 minutes!
Customer service did NOTHING to satisfy customer.VERY DISSATISFIED WITH TRACFONE.
More Review Details
- Monetary loss:
- Product or service
- Prepaid Cell Phone Card
- Review category