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My tracfone broke so I bought another one and wanted my phone number to be transferred to the new phone. I should have just taken the SIM card out and put it in the new phone(it would have been easier) I learned that after.

It took 72 hours to activate after I had talked to at least 8 different tracphone employees whom were hard to understand. My phone still wouldn't work so I kept calling back and I had to keep putting in code after code after code. Finally they transferred mt to another dept. and the lady told me to shut the phone off and take the battery out. I did this then put the battery back in and turned the phone on. Low and behold it now works. I guess you live and learn. it was awful going through this and I don't have time to be on the phone with tracfone all day. Yesterday I was at work doing this!

Anyway now the phone does work! However, I was told I have to wait 2 weeks before I can get the minutes that were left on his old phone. I will call them in 2 weeks and hopefully I will get those minutes. I should have just gotten a different number because the phone would have been activated right away. Apparently if you want the same number it can take 72 hours. GO FIGURE! Next time I will take the SIM card out of the phone instead of going through all of that.

Other than activation being a royal pain in the butt I have had no problems with the phone. My boyfriend has his phone for 1 year and the phone just died. I know that can happen. Anyway its a good phone really other than the activation process. Also when you call tracfone I think they are all from India because they all have accents. I was told so many different things from each of them. Anyway, It is a good phone and I would still recommend buying one.

Location: Meriden, Connecticut

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Guest

It is a true shame that there is SO much bashing going on here! Not all Americans are jerks, and not all foreigners are hard to talk to, seems to me a little less time criticizing,and some more time on diplomacy is in order.

I do not care where you come from, get rid of stereotyping people you don't even know, and spend more time being kind and courteous. Treat people the way you would like to be treated, and they more than likely, would be glad to help you.

Guest

Just got off the phone with a TracFone rep whom I could hardly understand... sounded like he was talking through a mattress...

was rude... slow as ***.... asked my birthdate FOUR times... asked my city/state TWO times...

asked the airtime card serial number TWO times... and spend 45 minutes just transferring service from one TF to another...

yet, 2 hours later, the new phone is STILL not working. Talk about *** service.

Guest

i actually work at tracfone in bogota, and most of the customers are a piece of ignorants mother ***, you criticise,, but the agents sepak two languages, i bet you barely speak english, you selfish racist ***. you dont even have the idea of how hard is to work with some idiosts who dont know how to follow basic instructions like , turn your phone on and back off, well i guess "americans" (even tough america is a continent not a *** country) will be living on that little bubble thinking that the world moves around them.

Guest
reply icon Replying to comment of Guest-633874

Wow. The company should check into which employee made this ^ comment and get rid of them!!!

Without those "piece of ignorants mother *** customers"(as you refer to them)Tracfone would not be in business and therefor, you would not have a job!

Guest

You need to travel around the world, not all of the people working on tracfone are Indians, they are all over the world, even in the same U.S.A. Accent is every where!!!

Guest

trying to activate my phone it is impossible. it is a joke really there is got to be a better way. the people on the phones can't even get it done.

Guest

OMG they suck so bad! I HATE THEM!

I HATE THEM! I HATE THEM! I HATE THEM! I HATE THEM!

I HATE THEM!

I HATE THEM! I HATE THEM!

Guest

:( I spent 3 days, over 111 mins per day trying to get my voice mail set up, Radio shack tried and told me I had a phone that was no good. Os finally they sent me a phone with If Minites not activated by 12/01/2001 they would not be added i do not mind the old phone as much as I mind the snotty attitude of the reps when you call, finally they sent a new phone,new number so now I have to call every one I gave my number to and tell them its no good any more. I really wonder if tracphone is worth the problems

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