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I have ample minutes and days. Battery is fully charged. Every call I have tried in the last month. I get the error message telling me that call cannot be completed..-34 is error message although the phone shows all bars visible. I like the idea of TracFone but a phone...
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Anonymous
Roger D. Warren

I've had tracfone since Dec.23 2004. And I still tracfone. I am absolutly love it. It's just like they say "NO SURPRISES,YOUR IN CONTROL"I'll keep tracfone 4 as long as they ...

Anonymous
Anonymous

I purchased a Tracfone to use for emergencies. When i finally had an emergency, and went to use the phone it wouldnt work. Now im dead. *** you Tracfone.... you thieves.

#155277
Reply to reviews
I received a notice from Tracfone telling me to call to get a free replacement phone since my existing phone is 2G and they are going to 3G in this area. I called the number and, after 45 minutes, finally completed the process to get my free phone. When I asked about...
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Anonymous
anonymous

Two members of our household had tracphones and got the same message, but at different times. I got mine first and did get a replacement phone of the same type. The other me...

Anonymous
Anonymous

I have been relatively satisfied with Trac Phone as well until this network upgrade issue. They continually lock my phone so I can't make calls, even after creating a work ord...

1.0
Catasauqua, Pennsylvania
I liked
  • Lg phone
I didn't like
  • Bait-and-switch
  • Non english speaking customer service
#788901
Reply to reviews
I own a tracfone w376 G Motorola phone. Tracfone sent me an e-mail stating that by april 28 2016 my phone will be cut off if i don't call and start a new phone exchange for a new updated phone with a G-3 system. I now have a G-2 system. After many calls with a...
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Anonymous
Anonymous

I've got a subordinate for life phone and I spent a lot of money on my phone(it's kinda like a blackberry with the full keyboard on it full time,also service till 2035 or some...

Anonymous
Linda

ANY HELP AVAILABLE TO GET MY PHONE?

3.7
I liked
  • Good but not happy
#827140
Reply to reviews

Tracfone - So far my Samsung galaxy j3 luna pro is working great .S.j.c

Tracfone
#1127899
4.7
Details
I want to get my brother a smartphone with tracfone. I have had a great experience.
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Advertised vs Delivered
Billing Practices
Coverage Area
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Discounts and Special Offers
Diversity of Products or Services
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Website
Tracfone - I never got my minutes for my phone please help me outir
1/1

Tracfone - I never got my minutes for my phone please help me outir

Tracfone
#1114881
It won't let me make outgoing calls can someone please text me back and see what's wrong with my phone. When do my minutes go on,,?
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Tracfone - Under warranty Tracphone not replaced

Tracfone
#1131685
We had a LG Tracphone that they said they would replace when we sent it to them. 5 weeks later and still no phone. Everytime we call its an excuse! Never by a phone from them
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Tracfone - Customer Service? I think not.

Tracfone
#1133007
1.0
Details
The worst customer service i have ever experienced. Their technology is either in the dark ages, they have inept, untrained staff, or they have a lot if anger issues that they try to eleveate by just being downright rude to their customers. I am simply amazed. Wow. Just... WOW!
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Advertised vs Delivered
Customer service
Exchange, Refund and Cancellation Policy
I've been a happy tracfone customer for many years and had 8400.40 minutes of credit on my phone plus 268 days service time. My old phone had a dicey charging port so i bought a new one and went to activate it with my old number via the tracfone website. Part way...
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jbgo
jbgo

Update!Good news . Tracfone finally made good on all the minutes I was owed. They credited 8400 minutes to my new phone.Fair to say all the time i spent with customer service...

jbgo
jbgo

I got a lot of polite questions and email conversations from the tracfone mail link but at the end of the day no real results or answers. More wasted time.

2.6
I liked
  • Good service for years
  • Price
  • Great value when they deliver as promised
I didn't like
  • Poor quality and difficult customer service
#1075141
Reply to reviews
i am 68 yrs old , never used a smart phone, and have large arthritic hands which makes it difficult to type. have attempted to activate my new byop which was a gift. i need to do something with apn, whatever that is. unfortunately the tech became irritated with my...
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AlexTrac
AlexTrac

Hi. I'm Alex from TracFone Wireless.We're sorry for the inconvenience that you've experienced. To resolve the problem, please send us an email with your account information to...

2.9
I didn't like
  • Tech help poor people skill lack tolerance understanding
#1092194
Reply to reviews
I called Tracfone on 11/12/17 to change my phone number. I was already frustrated because Tracfone expects you to do 99% of all your troubleshooting on line, they have an extremely lengthy phone tree you need to navigate so that you can finally reach someone in another...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. I'm sorry for the inconvenience that you have experienced. We can surely help you in resolving that issue. Let us check your account. To r...

1.5
I didn't like
  • Customer service and refund policy
#1128626
Reply to reviews
I purchased an unlimited talk text and data plan on 9/19/17according to my banking institute. TracFone claims it was on 9/14/17. That neither here nor there, however my phone stopped function as to no fault of my own. I was unable to be heard unless connected to a...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. I’m sorry for the inconvenience that you have experienced. Let me help you in resolving that issue. To resolve the problem, please send us...

1.4
#1115327
Reply to reviews
I lost my tracfone. I wanted to end my service with them and port my number over to Verizon. In order to do that I needed the IMEI number from the phone. I called and received a Indian call center with a customer service rep who could barely speak English. I told him I...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. I'm sorry for the inconvenience that you have experienced. We can surely help you in resolving that issue. To resolve the problem, please ...

2.0
I liked
  • It was fine until i tried to cancel service
I didn't like
  • Lying indian customer service reps in their call center
#1128582
Reply to reviews
I have spent 2 days talking with Customer service reps they were no help. the people just want to argue they are rude. I was transferred so many times or just hung up on. No one could answer me. these customer service reps are not even in the United States first time...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. I'm sorry for the inconvenience that you have experienced. We are determined to help you get your problem resolved. To resolve the problem...

5.0
#1131561
Reply to reviews
Purchased a Tracfone phone for my elderly mother. When it came time to add minutes to her phone I subsequently purchased a Tracfone Airtime/Refill Card from Walmart. When the PIN from the newly purchased Airtime/Refill Card was entered to activate it, it rejected the...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. I’m sorry for the inconvenience that you have experienced. Let me help you in resolving that issue. To resolve the problem, please send u...

#1115664
Reply to reviews