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Complained about having 350units on my phone, and they cut it off. Was I ever pissed off.

In 2007, I purchased two TracPhones with over 400 units. I was down to 350 units one one of the phones. I was surprised when they cut off my phone with those minutes still on the phone. I complained to those idiots at TracPhone about me paying them for something I did not get benefit from. My complaining to them didn't make any difference at all. I suggest anyone thinking about buying anything from TracPhone, should seriously consider looking else where for anything relating to cell phones. What else was so disgusting that the people I complained to spoke english so bad, it was terrible.
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3 comments
Marilyn H
#33815

I'm new to Tracfone, having just switched from Verizon Wireless. Immediately after activation (we have 2 phones) we started getting all of these calls from every area code in the country.

Of course you can't answer all of these calls or you would be out of minutes in no time. Does Tracfone sell your number from jump or is this an isolated problem.

This never happened with Verizon. We only switched to lower costs.

James
#23843

Those minutes don't last forever and the expiration date is clearly sown on the phone every time you look at the display. If you add more airtime before the expiration date your current minutes roll over an add to your new minutes.

If you don't, everything is lost. Learn the terms of the service next time before you activate a phone.

Anonymous
#23802

I guess you didn't read the box or instructions did you? It clearly states that any unused minutes will be lost if you do not renew in a set time limit.

Don't complain about something that is your fault.

If you want to blame someone, blame your self for not reading. ***

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ID
#127240 Review #127240 is a subjective opinion of poster.
Location
Reston, Virginia

Tracfone Customer Service:Nonexistent

For about two years, my Tracfone worked great, so I told my girlfriend to get one. We had a few issues with hers. All the customer service people sounded like they are from India. It took many hours to fix simple problems via phone, so I tried the website. Most recently,both of our voicemail accounts stopped working. The website help uses a menu system with limited choices, which of course, does not include the problem being experienced. Ever. Which means one's only real choice is to e-mail or call one of the Indian people. E-mail gets automatic responses with a long list of instructions on how to fix a problem that you don't have. A telephone conversation is a constant struggle to understand the Tracfone employee, while they SLOWLY read a script, and ask the same questions over and over, usually the phone serial number, your address, credit card info, etc. which appears to have no bearing on the issue at hand. When I asked for a supervisor, I was told to call back, and disconnected. Nice, eh? When the Tracfone works, it is okay, although I've noticed a lot more disconnects and fading/garbled calls in the past 6 months.
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7 comments
Anonymous
#93908

Before you toss your phone or do something worse (like switch to Cricket), contact TracFone SuperCSR Elston by e--mail: elombillo@***.com for assistance.

Anonymous
#93885

To fix said problem:

Throw device in nearest dumpster and purchase a Cricket.

Anonymous
#93880

I've had tracfone now for about 10 years or so. Usually, problems can be worked out, but having more problems now.

Seems they tinker with different settings, like voice mail, roaming, etc. All of sudden you phone might not work from home or go roaming, or not work out of calling area. They will tell you to go get another phone when I know the settings are what's causing the problem. I used to be in the field.

More over recently I was having a problem roaming at home. Called not one but several times, and spent HOURs on phone They disabled the barely used phone and told me it was defective. NOT so. I had nearly 2000 minutes.

The only transfered 1100 to the other phone. Took me several phone calss and hours to get those minutes back. So essentially Tracfone lies. Costs a lot in times, doesn't work well.

Now the Voice mail won't work!!! I found another phone for my child called Kajeet.

I might start using one of these myself. Enough is Enough!

Anonymous
#82467

:(i lost my phone ,in a roolover crash. a long with 530 min.

it was smashed . went and got anew one .was told icould get all my lost time and my number of old phone got 120min card 2weeks later find out dont have my nuber or my time .its been 3weeks 2sim cards and still no number no time they should be shut down inda blows *** :(

Anonymous
#62741

You hit that right on the button. Customer (dis)service is more like it. :(

Anonymous
#57145

I'm out of minutes & can't check my voice mail & wanted to get yall to assist me in recovering my voice mail password; but I play *** gettin in touch with yall!!! This is the first time I was ever able to discuss this with yall.

Please email me with a reply? My email address is keldox_69_sam@***.net

Anonymous
#53376

Now that I have activated my phone I can not add time to the phone. The card I bought is useless, and you might say the Phone is useless without the extra minute's.

Just what can I do to correct this problem.

lmraddatz@***.com

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ID
#127061 Review #127061 is a subjective opinion of poster.
Location
Fort Wayne, Indiana

Tracfone is terrible

Well, I have to agree with almost everyone here. Tracfone has terrible customer service, outsourced to other countries, mine were to the Phillipines. I bought a tracfone, it worked for less than 2 weeks, and I only made one call in that time. The phone died, and I have now had 3 phones that don't work. After speaking to a "supervisor" and being assured that I would get another phone, and NOT the Motorola V170, and being told it would be overnight expressed to me, all I got was a new battery, 5 days later. I'm complaining everywhere. I hope someone reads this, and it stops them from buying a tracfone. I've contacted a lawyer now, and the BBB, the Attorney Generals Office, here in my state, and in the state of Florida, where they are located. I have also contacted the Secretary of State, here in my state, and they're state. We'll see what happens, but I'm sure I'm out my $120.00 that I spent for minutes, and the phone. We'll see.
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2 comments
Anonymous
#158058

I get a tracfone and daid money I it and

did not use it when I do it told I don't

have no time on it than is a joke.

James
#23845

You probably are, sorry for your problems but I'm guessing a lawyer is going to cost you alot more than your card investment and probably not do anything but take more of your money. Again I'm sorry for your issues but I love my tacfone.

I'm a light user and dumped AT&T after paying for a monthly plan I rarely used. I'm saving so much now and I'm still on the same network because Trac uses AT&T in GSM areas.

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ID
#124891 Review #124891 is a subjective opinion of poster.
Location
Green Bay, Wisconsin
Service
Tracfone Phone Service
My father purchased a card with the intent of expanding the number of days, but confusion over the terms led to an incorrect purchase. Both the store clerk and my father made the same error trying to understand the terms. The store clerk had already attempted to...
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2 comments
James
#23846

That's a known resolution to alot of problems with Tracs CS. Hang up and try again later with a fresh attitude and your favorite drink.

Butting heads with the same people get both parties nothing but higher blood pressure. Also don't activate cards with CS or through the wireless phone.

Log on to tracfone.com and do it from there. Less chance for error and before you do, do a research for bonus minutes which are easy to find and can be done through web site addition of minutes.

Tracs CS is terrible and they are not properly trained but more than not are good people and willing to help if you keep your cool and speak slowly in simple terms.

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ID
#124265 Review #124265 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Update by user Oct 01, 2013

(Verizon not Verison....doesn't seem to be a way to edit my post.)

Update by user Oct 01, 2013

It has been over five years since I posted my original complaint. I've learned a lot about Tracfones over this time period.

My mother lives in a nursing home in a rural area. Neither Verison or Alltel...

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42 comments
Anonymous
#723792

You are very patient---------- and dumb.

I would have given up long ago, dumped the phone, and got a Verizon phone if thats the carrier you want.

Its not complicated.....

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ID
#124107 Review #124107 is a subjective opinion of poster.
Location
Lima, Ohio
Loss
$50
I used TracFone for over three years and I highly WOULD NOT RECOMMEND IT to anybody. You have to keep all your receipts and scratched off cards that you use to add minutes. If the cards don't work, and most of the time THE CARDS DO NOT WORK, they will put you...
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37 comments
Anonymous
#1759174

Scam , bought card and phone ! Phone was Broken I couldn’t make calls text or browse I was unable to set up account , bought another tracphone and the they did not let me switch minutes from utterly broken phone to new phone : because I did not have account and password

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ID
#123869 Review #123869 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Service
Tracfone Phone Service

On Hold !!!!!!!!

I recently had to upgrade my Tracfone to keep my service. In exchange for a stainless steel phone at $230.00 they sent me a plastic replacement that sells for $19.99. Recently the phone just stopped working. After being on hold for 45 minutes they finally decided to send a new sim card. When the card arrived I followed the procedures and repaced the old one. I called tech support to have the phone reprogrammed, knowing that the problem was the phone not the card. After being on the line with them for 2 1/2 hours, I still don't have a signal and all my minutes disappear. They issue me a ticket # and transfer me yet again. Another hour goes by and I'm still on hold. Finally they tell me to wait for one hour to give the phone time to reprogram. Well, guess what? No signal and no minutes. From the second time I call again, knowing what is ahead. Sure enough I was on the phone for over 3 hours this time. They were nice enough to let me listen to that great ad of theres over and over between the narratives of what was going on at there end (Step by Step with that thick accent that you can barely understand). Well its 10:30 now and the third department necessary for my continued journey of bad commercials and a bad connection finally comes to an end when the techie tells me the department is now closed and I will have to call again tomorrow. So I'm going to be on "hold" till tomorrow when I can start my day off with Tracfone whispering sweet "NOTHING" into my ear for another four hours. For those of you looking to buy a new cell phone. Your best bet is to get a car with On-Star so you can at least be hands free while getting somewhere while on hold.
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4 comments
Anonymous
#372515

While it was in bad taste to make a comment about someone's accent I do agree about tracfone taking forever to answer their phoneline. Last two times I've called them it's been over a half-hour wait to speak to a tech. I don't even know if they will be able to help once I've been connected.

Anonymous
#111410

im still waiting for my safe link mins and every time i go to it it sas its not working

im getting upset

Anonymous
#69613

I think that tracfone is an excellent company with excellent customer service and I think that this person is a complete *** to be making fun of someone's accent. How low can you go?! :(

Anonymous
#16230

TracFone doesn't sell 230.00 handsets.

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ID
#117263 Review #117263 is a subjective opinion of poster.
Location
Huntingdon, Pennsylvania
Service
Tracfone Service Transfer

To My Fellow Trac-Fooled;

I have tried 4 times at the TracFone website to add the $40.00 worth of minutes to the brand new phone that I recently bought. The TracFone site does nothing to address the problem; I've entered the Card PIN # four times into the Tracfone itself, and all I get is a message telling me "System Unavailable" and to call the service number, 1-80*-867-7183. This leads to a phone communications ***-hole at which nothing related to the problem can be chosen from the menu and the electronic voice guy can only pick out "yes," "no" or numbers. There is nothing in the manuals or on the website to deal with the actual reality of the situation. Last week my sister and teenage niece (experts in all things cellular) were actually able to talk to real humans at the service phone number; I'm amazed that they even got through! They spent 40 minutes talking to 2 different people in the USA and a gentleman in India, trying to install a 200-minute card PIN# onto this Motorola C139. He was polite and it seemed like it might actually work, but I was being optimistic! I was able to find a lot of complaints about this on the internet; maybe some contact with a real person instead of a phone robot might yield some useful information to get this device operational. I quickly found the Pissed Off Consumer web page. The 1-31-08 Ksilarty "I got help" review (http://tracfone.pissedconsumer.com/i-got-help-at-tracfone-20080131112202.html) with the TracFone corporate office's Executive Resolution team (1-80*-876-5753) apparently yielded useful results, so there may be hope! I personally do not have endless time to fight with the problem anymore (Five hours just this Friday evening!) Since I have been unable use the $39.99 card, I am guessing that the PIN # is still unregistered (I still have less than 20 minutes total time showing on the phone itself.) I will give the card to someone for whom it might be useful and test out my rock hammer on the actual phone. Bird_Dog_55
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5 comments
Anonymous
#246916

Sent to on Jan 20, 2011:

TracFone Wireless Inc

9700 NW 112Th Ave

Miami Fl 33178

Greetings:

Enclosed please find a copy of receipt for a 60 minute airtime card purchased at Dollar General on December 17, 2010. You will also find a copy of my webpage as it appears with all my current phones which total (2).

My first issue is with the airtime card I purchased on December 17, 2010.

That same night, I scratched and entered the number 216741****82103 into my computer for redemption and it was not accepted.

I called Tracfone on Dec 18, 2010 to correct the problem and was told by representative this airtime card was redeemed in November of 2009. They weren't interested in hearing how I just purchased the card within the last 24 hours and had no answer for me.

Next step I promptly called Dollar General, place of purchase and they told me airtime cards are NOT REFUNDABLE under any circumstances. I also went in to store, spoke with manager and told same thing.

Next step, I contacted the Corporate office of Dollar General and spoke with a Marsha at the office. She promptly looked into the matter and returned my call stating the airtime number has NOT BEEN REDEEMED and advised to call Tracfone.

I called Tracfone and after several hours on the phone trying to resolve this, it became hopeless trying to communicate with representatives that are very courteous but lacked a comprehensive understanding of the English language through it all.

My second issue is the active Tracfones listed on my account.

The following Tracfone is NOT ACTIVE:

TracFone has an active phone on my account - serial number 0601464**** - with service ending on 3/18/2011. That is an old Nokia phone not used by me since 2006 or 2007. Notice there is no picture of it that appears, and it is not even listed as a phone in your system.

SO, HOW CAN IT BE ACTIVE UNTIL March 18, 2011???

I do hope you can resolve at least one issue here. I really like Tracfone and have never had any problem until now.

Signed xxxx (me)

Results: Feb 10, 2011 a representative named Reuben called me first thing in the morning in re to this letter. Although he asked me questions again that (if he had my letter in fron of him would understnd) but anyway - good outcome he gave me the 60 minutes as we spoke - so it was worth writing this letter.

Anonymous
#116584

I HAVE LOSS MY AIRTIME PIN NUMBER.

MY PHONE NUMBER IS 337-326-****.HAVE TRIED

USING THE NETWORK TO ADD MINUTES. NEED

PIN NUMBER TO COMPLETE THE TRANSACION.

THANKS,

CARL

Anonymous
#112129

I can appreciation your frustration in trying to connect with a live person at tracfone - it can't be done. However, in support of tracfone, I've sent e-mails asking for instructions in operating my tracfone and have always received timely and informative responses that I could use to solve my problems.

Many people fail to register prior to utilizing tracfone minutes which you need to do first. Hope this helps your future endeavors.

Anonymous
#112128

I can appreciation your frustration in trying to connect with a live person at tracfone - it can't be done. However, in support of tracfone, I've sent e-mails asking for instructions in operating my tracfone and have always received timely and informative responses that I could use to solve my problems.

Many people fail to register prior to utilizing tracfone minutes which you need to do first. Hope this helps your future endeavors.

Anonymous
#49888

You can add the minutes from your phone. Just go to prepaid, add airtime, enter pin then enter bonus code. If your mins are not added within 10 mins, turn your phone off and back on and they should be there.

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ID
#115536 Review #115536 is a subjective opinion of poster.
Location
Saint Louis, Missouri
Service
Tracfone Phone Service
I recently encountered a horrible customer service experience with Tracfone's cusotmer service. At the time I thought I was completely in the right and argued quite a bit with the customer service rep, even her supervisor too. I was trying to use a promo code when...
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93 comments
Anonymous
#1440162

The best way to get a human who actually answers the phone is by calling the Tracphone corporate office. The number as of March 2,2018 is ~ 1~305~715~6500.

I had to ask for a supervisor or manager and left a message with my home number. When you are finished click the number sign # on your phone and then click number 2 marking your message as URGENT!! This is the ONLY way to get a real human being and not a machine. The operator is kind of surly but then again when I called, her lines were busy.

So she claimed. I have both called here,left a message and sent an email. The operator said I could leave a message or have her take down my information and she'd email it to someone,but I cannot do both. Watch, I will do both.

I'll just wait about an hour,call back and have her email someone. You CAN do both, just do what I'm doing and you'll have left a message AND have someone emailed. Tell me I can do one or the other but not both. haha They are not dealing with an uneducated person here.

I hope this helps someone else who needs help. This Tracphone stinks. I may be in the safelink program because I am a disabled widow,but I REFUSE to be treated like I'm an uneducated leech who sucks off the system. I worked hard my whole life, not just since becoming an adult.

I worked doing chores for others starting at 6 earning money because I was told I couldn't live at home for free and I had to pay room & board,and my mother wasn't kidding. When I was 16 and due to the recession in the 1970's lost my job, I was told within a week of that and not being able to find another job I had to get out. It was January, Middle of Winter in Pennsylvania and snow up to my behind I had to get out,and was to be out before my mom got home from the grocery store. I did go and was gone before she got home with only a paper grocery bag of clothes.

So you see, I have worked hard my WHOLE life, not just my whole adult life. My late Husband also worked hard his whole life too. I can no longer work due to severe rheumatoid arthritis, spinal problems and now my knees are bone to bone. Otherwise, I'd still be working.

I miss it. I refuse to be treated like an uneducated skank whose only labour they've done was the labour of pushing out babies for a check or an increase of their check.

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ID
#112202 Review #112202 is a subjective opinion of poster.
Location
Miami, Florida