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2 comments
1.1
Details
Bought new TracFone, used less than a year! All of a sudden it says,”no SIM card!” I couldn’t text or call, no one could text or call me! Bought new SIM card, called TracFone, they couldn’t get it to work, told me buy new one! I did, called TracFone again. Again they...
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AlexTrac
#1664791

Hi. This is Alex from TracFone Wireless. I'm really sorry for the inconvenience that you have experienced with our service. As your service provider, we are committed to provi...

Author
Reason of review
Bad quality
Review #1493271 is a subjective opinion of poster.
1 comment
1.0
Details
Write a letter to the attorney general like I am. Everyone on this site can't be wrong. TracFone empties your texts and mins and to force ppl to buy more. Class action lawsuit coming. Thieves!!!!! I asked a sup for printed bills for the past 4 months, she promised to...
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AlexTrac
#1693255

Hi GiantPheasant376. This is AlexTrac from TracFone Wireless. We apologize to hear about it. Please chat with us at http://bit.ly/2qdrKHH so we can further assist you with you...

Author
Reason of review
Not as described/ advertised
Loss
$100
Preferred solution
Full refund
Review #1492420 is a subjective opinion of poster.
1 comment
things got resolved by phone no more problem thank you
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AlexTrac
#1691010

Hi, PissedConsumer1491687. I'm Alex from TracFone Wireless. Thank you for sharing with us your positive feedback. Your satisfaction means everything to us. Should you require ...

Author
Reason of review
Good customer service
Review #1491687 is a subjective opinion of poster.
1 comment
Type your message here bought REFILL ON 5 MARCH AND DATA 30.00 BY MARCH 12 THEY WERE TELLING ME I USED UP DATA ..I ASK WHAT WAS THE APP OR THE ISSUE- I HAD NOT USED THE PHONE I TURNED DATA OFF TURNE PHONe OFF TO SLEEP . found sev . condescending male chauvinist who...
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AlexTrac
#1660255

Hi PissedConsumer1491272. I'm Alex from TracFone Wireless. I noticed your post on this blog and I'm sorry that you are having some problems. Let us help you with your concern....

Author
Reason of review
Bad quality
Review #1491272 is a subjective opinion of poster.
1 comment
3.7
Details
Ive had a TracFone since around 2000. We traveled with it because you can get service anywhere. Never had a problem until now. Our phone had expired in December because we've had a terrible winter and had other things to worry about. Just added a card and the minutes...
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AlexTrac
#1660253

Hi ElementaryBear. I'm Alex from TracFone Wireless. I noticed your post on this blog and I'm sorry you are having some problems. Please click on this link http://bit.ly/2qdrKH...

Author
Pros
  • Good service coverage
  • Good service area coverage
Cons
  • Losing 1148 minutes
Reason of review
I thought the minutes stayed with the phone. I've had it for so long that I may have read that before, but never had and issue with it before.
Loss
$229
Preferred solution
Full refund
Review #1490466 is a subjective opinion of poster.
1 comment
2.4
Details
Bought a new upgraded trac phone because old phones battery was not holding a charge for long. Bought new phone and it did not work as I only received 1 bar. The tracphone rep could not transfer the min back to my old phone and now I do not have a working phone. The...
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AlexTrac
#1658351

Hi PungentGrouse. I'm Alex from TracFone Wireless. I read your post and I'm sorry that you are having some problems. Please click on this link http://bit.ly/2qdrKHH to chat wi...

Author
Cons
  • Service
Reason of review
Poor customer service
Loss
$44
Preferred solution
Deliver product or service ordered
Review #1488083 is a subjective opinion of poster.
1 comment
I CONTACT CUSTOMER CARE THEY DID NOTHING
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AlexTrac
#1654299

Hi PresentHumboldtPenguin. I'm Alex from TracFone Wireless. I noticed your post on this blog and I'm sorry you are having some problems. Please click on this link http://bit.l...

Author
Cons
  • Lack of customer service
Reason of review
Poor customer service
Tags
Review #1486157 is a subjective opinion of poster.
2 comments
1.3
Details
They steal your minutes, I have proof. I called customer service, loooooong phone calls to them. They were polite but had no answers to repair the problem exxept to tell me to buy more minutes. UH...NOOOO, I will not keep buying more minutes just to have tracphone...
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Anonymous
#1659816

They steal your texts too. I had proof but it did no good to customer service . I think they want to faze out the prepay minute/text plans and go with monthly fixed price renu...

Author
Reason of review
Not as described/ advertised
Review #1485272 is a subjective opinion of poster.
1 comment
1.6
Details
i bought a tracfone last month. anything that could go wrong did. i spoke with 5 managers. 4 out of 5 of them were idiots. they totally didnt know what the *** they were talking about. i used half my minutes talking to tracfone or holding for tracfone. i'm fighting to...
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AlexTrac
#1653815

Hi ThoseSunBear. I'm Alex from TracFone Wireless. I noticed your post on this blog and I'm sorry that your are having some problems. Please click on this link http://bit.ly/2q...

Author
Reason of review
Return, Exchange or Cancellation Policy
Loss
$55
Preferred solution
Full refund
Tags
Review #1485220 is a subjective opinion of poster.
1 comment
1.4
Details
I paid for 2 Glovsl cards online and have not received my 1000 minute credit. Customer care reps told me several versions why and one even had the guts to ask for my credit card number..WHAT..my purchase was clearly visible to them and I am not giving out my credit...
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AlexTrac
#1650270

Hi. I'm Alex from TracFone Wireless. I noticed your post on this blog and I'm sorry you are having some problems. Please click on this link http://bit.ly/2qdrKHH to chat with ...

Author
Reason of review
Order processing issue
Review #1478639 is a subjective opinion of poster.