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Purchased and activated a new LG L164VL in October 2018. Two months later, phone went dead. I returned it to TracFone for warranty replacement since an LG phone comes with a ONE YEAR MANUFACTURERS WARRANTY on PARTS & LABOR. TracFone sends me back a refurb phone with...
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AlexTrac
AlexTrac

Hi BetterPuffin791. This is Alex from TracFone Wireless. I'm really sorry for the inconvenience you have gone through. I understand where you are coming from. If you wish to k...

AlexTrac
AlexTrac

Hi BetterPuffin791. I'm Alex from TracFone Wireless. I noticed your post on this blog and I'm sorry you are having some problems. Please click on this link http://bit.ly/2qdrK...

2.0
I liked
  • I used to like the affordability
I didn't like
  • Customer service or the handling of warrantied items
#1460315
I order a phone on the tracfone store website and the phone arrived broken. The box did not look include an invoice and instructions for return. I called customer service and talked to 4 people. First I was told they did not have my order in the system, next I was told...
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AlexTrac
AlexTrac

Hi RoundRobin740. I'm Alex from TracFone Wireless. We apologize for the trouble this has caused you. Let us help you with your concern. For further assistance, please contact ...

SuperficialWren
SuperficialWren

They sent me a refurbished phone and it lasted a week before it died. I just threw it into the trash can where it belonged. Never buy a refurbished phone from TRACFONE EVER AG...

1.3
#1457825
Our tracfone service ran out of minutes and data even though our service date hadn't expired. We purchased more service time but it never showed up on the phone. After several online chats and phone calls it was never resolved so we deactivated the service and...
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AlexTrac
AlexTrac

Hi. I'm Alex from TracFone Wireless. I noticed your post on this blog and I'm sorry you are having some problems. For further assistance, please click on this link http://bit....

#1457627
Purchase a phone as Xmas gift it was a defeated phone called customer service was on the phone for 2 hours to be told can't be fixed send in and will send a replacement phone. They received the defect phone on 12/28 and as of date I have not received my phone. I have...
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AlexTrac
AlexTrac

Hi. I'm Alex from TracFone Wireless. We are sorry to hear that you are displeased with the product and service. We understand that your previous experience was unpleasant, and...

#1454901
I'm trying to rectify and my email keeps coming back they can't find my acc with the verification # I have,,Same # I've been using for yrs.
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AlexTrac
AlexTrac

Hi FatalStaffordshireBullTerrier158. I'm Alex from TracFone Wireless. We apologize for the inconvenience. Let us help you with your concern. Please click on this link http://b...

#1454570
I got an email from Tracfone offering an additional 30 in of talk time for adding 60 min to my account. When I tried the promo code , the website responded with "invalid code". A on-line chat revealed that I got the email for a basic phone but I have a BYOP smart...
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SuperficialWren
SuperficialWren

The Codes sent to my phone were all invalid codes. This is a total scam to make you think they are a legit company. Never once has a code sent to my text ever worked as they s...

AlexTrac
AlexTrac

Hi NumberlessGiantPandaBear. I'm Alex from TracFone Wireless. I noticed your complaint and I want to help you. Please click on this link http://bit.ly/2qdrKHH to chat with a l...

2.6
#1451874
My phone worked Ok for a week. Then all I get is a message saying I am not connected to a network. I bought this as am emergency phone. All i get is the same message no matter where i am at. Tracfone has gone downhill. Must have been all the free Obama phones they gave...
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AlexTrac
AlexTrac

Hi. I'm Alex from TracFone Wireless. We apologize for the trouble this has caused you. Please click on this link http://bit.ly/2qdrKHH to chat with a live agent. For your conv...

#1451736
have a rebel 4 lte i spent hours with 3 different tech looking at my phones internal number, serial numbers etc they assured me that i needed to buy a at&t sim kit at walmart and it would fix my poor signal because it would use at&t towers instead of verizon towers and...
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AlexTrac
AlexTrac

Hi. I'm Alex from TracFone. I noticed your post on this blog and I'm sorry you are having some problems. To further assist you in resolving your concern, please click on this ...

#1447792
I wanted to move my service after being a costumer for 10 years and they refuse to unlock my phone without me paying hundreds of dollars!! Waited for more than an hour on multiple occasions for help and no one would help me! They are the worst company to work with out...
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AlexTrac
AlexTrac

Hi. I'm Alex from TracFone Wireless. We apologize for the trouble this has caused you. To assist you in unlocking your phone, please contact one of our customer care represent...

1.0
#1447312
I purchased a LG Phone on a packaged deal with Tracfone. It started to mal function & it was only about 9 months old so it was covered by the original warranty. I returned the item to Tracfone expecting to get a replacement of the same item. Well that did not happen....
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AlexTrac
AlexTrac

Hi ChivalrousMagellanicPenguin. This is Alex from TracFone Wireless. We are very sorry if you have encountered some issues with the device you've purchased from us. We'd like ...

I didn't like
  • Customer service & dishonest pracrtices
  • Bait-and-switch
#1446522