107 views
Verified Reviewer

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

New Reviewer
2 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
2.5

Tracfone (and others) are requiring phone upgrades for 4G operation. Tracfone has been informing customers for about 1 year to do this by mid-February 2022.

But now they are hijacking phone calls, making it impossible to make a phone call. The call is hijacked to Tracfone customer service and forces you to go through all the customer service questions, all in slow motion and slow talk, having to repeat everything and follow the script exactly each and every time. AND it is all being done while your prepaid minutes are ticking away at a complete waste and loss, Tracfone stealing minutes for their customer service runarounds. Last week I lost 15 minutes trying to get Tracfone to unlock my phone while they tell me "let us troubleshoot your phone's problem" that they caused!

After 2 hours total with time on Chat, they finally turned on my phone so I could make the important phone cal 2 hours previous. This week I went to make another important phone call and they hijacked again. I lost 25 minutes with the slow talking and questions runaround, only to be told they cannot make my phone work again until I ordered a phone and got it in the mail... after demanding a supervisor (who didn't sound any more informed that the first agent) she told me the same "have to troubleshot your broken phone" that they locked up from working.

Finally got it turned back on, but they don't return the minutes even after telling me they will. Now shopping for another phone company after using Tracfone for 14 years and 12 different phone users in the family - they will lose a lot of customers and get these fine reviews in the interim.

I know, someone from Tracfone will answer this complaint and will sincerely apologize for any inconvenience this may have caused and then give me a web link to further address my concern by connecting to chat with them... the same old repeated and repeated with no changes.

User's recommendation: Avoid Tracfone if you possibly can, though other companies probably have their serivce issues, too.

Preferred solution: Deliver product or service ordered.

TracFone Pros: Sometimes cost and simplicity.

TracFone Cons: Customer service bad, Use up minutes calling customer service, Slow customer service, Phone agents always follow same time wasting script.

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
AlexTrac

Hi Mike K Pjx. This is Alex from TracFone Wireless.

Thank you for your review. We're sorry to hear you had such a frustrating experience, but we really appreciate you bringing this issue to our attention. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please chat with us using this link http://***/2qdrKHH.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you for doing business with us.

Mike K Pjx
reply icon Replying to comment of AlexTrac

What good is your bit.ly link when all it does is send me to the same chat page? Answer: no good.

You post these responses to supposedly help with this issue and it does nothing.

I post this to inform others with complaints that these complaints about Tracfone are NOT being addressed. Why do you even bother posting about how concerned you are, other than to deceive everyone into thinking you are actually helping.

TracFone Reviews

  1. 511 reviews
  2. 229 reviews
  3. 165 reviews
  4. 58 reviews
  5. 33 reviews
TracFone reviews