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2 comments
1.0
Details
Phone was shutoff when i was never with tracfone or safelink used my information and was violated rights by customer service. Filed a claim just to get them to do job right. Worst company and stupid employees.
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AlexTrac
#1691569

Hi FailingCichlid444. This is AlexTrac from TracFone Wireless. I read your post and am sorry you’re having some problems. Please chat with us at http://bit.ly/2qdrKHH so we ca...

Author
Reason of review
Bad quality
Review #1517395 is a subjective opinion of poster.
2 comments
2.3
Details
tracfone customer for many years. had to replace old flip phone with new flip phone. almost 3000 minutes gone customer service no help please help!
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AlexTrac
#1691571

Hi YoungGorilla547. This is AlexTrac from TracFone Wireless. We apologize to hear about it. Please chat with us at http://bit.ly/2qdrKHH so we can help you get this resolved. ...

Author
Pros
  • How it worked
Cons
  • Lost my minutes
Reason of review
Poor customer service
Loss
$375
Preferred solution
restore my missing minutes
Review #1510782 is a subjective opinion of poster.
1 comment
2.2
Details
Worst customer service I have ever received. I have had a tracfone account for over 10 years. Decided to upgrade to a smartphone. Original On-line order was easy. Phone received, existing cell phone number transferred, entered pin # from $125.00 service plan. Info....
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AlexTrac
#1671435

Hi DistantBorderTerrier. I'm Alex from TracFone Wireless. We are sorry to hear that you are displeased with the product and service. We would like to discuss the details of th...

Author
Reason of review
Problems with payment
Review #1510561 is a subjective opinion of poster.
3 comments
3.1
Details
I ordered a device on Friday 3/29/19 and was confirmed delivery by the following Friday. When I called the thursday prior to dwlivery it had not shipped. I was told it was sold out. I told them to cancel the order. 4 days latter (plus the weekend) the phone was shipped...
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AlexTrac
#1671433

Hi SpiffyFossa. I'm Alex from TracFone Wireless. I noticed your post on this blog and I'm sorry that you are having some problems. Please click on this link http://bit.ly/2qdr...

Author
Reason of review
Order processing issue
Review #1510494 is a subjective opinion of poster.
1 comment
i was injured and did not buy a card for minutes and just used my land line .i could not go out of the house im better now and can go out drive again i bought a new card and put the air time on my phone and when i did THE 194 minutes i had on the phone just...
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AlexTrac
#1667243

Hi PissedConsumer1504379. I'm Alex from TracFone Wireless. We are sorry to hear that you are having some problems. Let us help you with your concern. For further assistance, p...

Author
Reason of review
Bad quality
Review #1504379 is a subjective opinion of poster.
Resolved
1 comment
1.6
Details
Have used Tracfone for years with annual plan. One month before year end expiry, I used a promo code they sent, to up for another year. Four days before regular expiry date, I received an email saying my year end was coming and I would be charged for another year. I...
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h.kitchener
#1667049

They may not have seen the auto renew charge because there is usually a "lag" period of time for it to post to their website/your records online. The charge will show up reall...

Author
Cons
  • Customer service ripoff
  • Unempowered service reps
Reason of review
Poor customer service
Loss
$131
Preferred solution
Full refund
Review #1504079 is a subjective opinion of poster.
1 comment
I called 6 times, and was cut off 3 of 6. The other 3 I was told the problem was resolved. I wasn’t. And never got resolved.
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AlexTrac
#1664787

Hi. This is Alex from TracFone Wireless. I read your post and I'm really sorry for the inconvenience that you have experienced with our service. Allow us to review your accoun...

Author
Reason of review
Poor customer service
Review #1498711 is a subjective opinion of poster.
2 comments
1.8
Details
I hope you can help me out. Unfortunately, I bought the wrong Tracfone refill card for my cell phone plan. I have a basic plan and I mistakenly bought a $25 smartphone only airtime refill card. I didn't realize it until I tried to input the airtime pin to refill the...
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AlexTrac
#1691487

Hi AverageStickInsect. This is AlexTrac from TracFone Wireless. We apologize for the inconvenience we have caused you. Please chat with us at http://bit.ly/2qdrKHH so we can f...

Author
Reason of review
Return, Exchange or Cancellation Policy
Loss
$25
Preferred solution
I would like airtime refill minutes for my Tracfone (basic plan).
Review #1497005 is a subjective opinion of poster.
1 comment
3.9
Details
no i just need a refund please help by sending my refund back
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AlexTrac
#1664789

Hi RemarkableZorse349. This is Alex from TracFone Wireless. We do apologize for the inconvenience that you have experienced. For you refund request, you may contact our Custom...

Author
Reason of review
Problems with payment
Review #1496218 is a subjective opinion of poster.
1 comment
i need a other phone to send this one back please i have no money to get a new one
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AlexTrac
#1664790

Hi RemarkableZorse349. This is Alex from TracFone Wireless. I'm really sorry for what happened to your phone. We are determined to help you resolve your issue. Please chat wit...

Author
Product
Pros
  • Phone but it broke
Reason of review
Damaged or defective
Loss
$50
Preferred solution
Full refund
Review #1496215 is a subjective opinion of poster.