This feature is currently under development. To learn more about the ways to appreciate the reviewer please visit www.realthanks.com
TracFone
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMinutes on "old" tracfone not transferred to "new" tracfone
- I need it
Another political *** whats a phone got to do with Biden?? Too much ignorance out here.
- Good wi-fi
- Good price per minute
- Good signal
- Skeptical customer service
- Website sales do not work
- Cancellation of orders for no reason
I BROUGHT A TCL A1-RECONDIONED PHONE AND THE BUTTONS ON THE SIDE ARE BROKE WITHIN THE WEEK I RECEIVED IT
User's recommendation: DON'T TRY.
- Prices of the phone and the way they looked
- Cheap decent service
- Phone support
- Customer service ripoff
- When i call for support to get another one no one could help me
Talked to rep jenmari?
User's recommendation: Monitor your usage...
- Affordable
- Sometimes no solution
Hi. This is Janet from TracFone Wireless.
We sincerely apologize for all the trouble that you and your husband encountered with our service. It was definitely not the experience we wanted you both to have. We'd like to speak with you to further evaluate your concern and straighten things out. Kindly chat with us at http://bit.ly/2qdrKHH.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNew phone to replace old one that wont work after January 2021
- Have had good service for over 10 years
Hi Rick D. This is Alex from TracFone Wireless.
Our sincere apology for the inconvenience we have caused you. Allow us to help you with it. For us to further assist you, please copy this link http://bit.ly/2qdrKHH and paste it on a new window to chat with us. We're open Monday-Sunday from 8:00 AM to 11:45 PM EST.
You can also text the word HELP to 611611.
We will resolve your concerns with priority. Thank you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHi Carol M. This is Alex from TracFone Wireless.
We want to extend our sincerest apology for the inconvenience that you have experienced with our service. We understand where you are coming from. Allow us to make it right for you. To do this, please copy this http://bit.ly/2qdrKHH and paste it to a new window for chat support.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
We are looking forward to work with you. Thank you.
Hi Anjelika. This is Alex from TracFone Wireless.
We're sorry to hear about what happened. Should you need assistance in deactivating your lost phone, for safety purposes, or in transferring your service to another phone, do not hesitate to chat with us at http://bit.ly/2qdrKHH. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Have a nice day.
Hi Suzanne W. This is Alex from TracFone Wireless.
We want to extend our sincerest apology for the inconvenience that you have experienced with our service. We understand where you are coming from. Allow us to make it right for you. To do this, please copy this http://bit.ly/2qdrKHH and paste it to a new window for chat support.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
We are looking forward to work with you. Thank you.
- Customer services
Hi Jennifer P. This is Alex from TracFone Wireless.
We apologize that you are having a problem with your SIM card. We are here to help you with it. Please copy this link http://bit.ly/2qdrKHH and paste it to a new window for chat support. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.
- Good service coverage
- Phone support
I need my puk code for my sim card
- Allow me to make calls
- Lost all my data
Hi gene m. This is Alex from TracFone Wireless.
We want to extend our sincerest apology for the inconvenience that you have experienced with our service. We understand where you are coming from. Allow us to make it right for you. To do this, please copy this http://bit.ly/2qdrKHH and paste it to a new window for chat support.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
We are looking forward to work with you. Thank you.
- Didnt like
- Horrible service the worst tech dept
Delete my phone and account now
User's recommendation: No longer use.
Hi. This is Alex from TracFone Wireless.
We are sorry to hear it. You may try to de enroll your Auto Refill on our TracFone website or you can do it using the My Account App. Should you need assistance, please copy this http://bit.ly/2qdrKHH and paste it to a new window for chat support. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
You can also use our self-service menu by simply texting the word HELP to 611611.
We are looking forward to work with you. Thank you.
Your comment is successfully posted.
Hi Sally A. This is Alex from TracFone Wireless.
We sincerely apologize for all the trouble that you encountered with our service and when dealing with Customer Care. It was definitely not the experience we wanted you both to have. We'd like to speak with you to further evaluate your concern and straighten things out. Kindly chat with us at http://bit.ly/2qdrKHH.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.