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Minutes on "old" tracfone not transferred to "new" tracfone

My "old" tracfone 719-217-**** died in early Aug 2020 and I bought a "new" tracfone and a 60-minute phone card on 8.28.20 and activated the "new" tracfone with the help of an online chat person, who gave the "new" tracfone the same phone number as the "old" tracfone (which I wanted.). The "old" tracfone had about 200 unused minutes remaining on it before it died in early Aug 2020. The 60-minute phone card (actually 120 minutes) was added to the "new" tracfone but the 200 minutes remaining on the "old" tracfone were not transferred to the "new" tracfone when I activated it (with the help of an online chat person.) When I activated the "new' tracfone I made a call and used up 99 minutes of the 120 minute phone card. I've had 3 online chats in the last 3 days and the result is the system does not show that the 200 minutes on the "old" tracfone have not been transferred to the "new" tracfone. Can you assist in transferring the 200 minutes from the 'old" tracfone to the 'new' tracfone? I've owned a tracfone for 5 or more years and have been very satisfied with the phone and service provided to date, which is why I bought a "new" tracfone to replace the "old" dead tracfone. The system knows that there are 200 minutes unused on the "old" tracfone. These minutes should be transferred to the "new" tracfone. Please help resolve this matter. Thank you. Judy Tangen
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ID
#2153103 Review #2153103 is a subjective opinion of poster.
Pros
  • I need it
Loss
$30
Preferred solution
Transfer the 200 minutes from "old" tracfone to "new" tracfone
Tracfone has good service, but their website is not working. They would not publish the following review because it is too truthful, and an actual occurrence of what happened. Sort of like the liberal media covering up Biden's gaffe's: they seem them, they know he's...
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3 comments
#1949575

Another political *** whats a phone got to do with Biden?? Too much ignorance out here.

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ID
#2149452 Review #2149452 is a subjective opinion of poster.
Pros
  • Good wi-fi
  • Good price per minute
  • Good signal
Cons
  • Skeptical customer service
  • Website sales do not work
  • Cancellation of orders for no reason
Loss
$61
Preferred solution
Deliver product or service ordered

I BROUGHT A TCL A1-RECONDIONED PHONE AND THE BUTTONS ON THE SIDE ARE BROKE WITHIN THE WEEK I RECEIVED IT

I'VE CALL TRACFONE AND EVERYONE I'E TALK TO CAN'T HELP TELLING ME DIFFERENT THINGS

User's recommendation: DON'T TRY.

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1 comment
#1919022

Hi Sally A. This is Alex from TracFone Wireless.

We sincerely apologize for all the trouble that you encountered with our service and when dealing with Customer Care. It was definitely not the experience we wanted you both to have. We'd like to speak with you to further evaluate your concern and straighten things out. Kindly chat with us at http://bit.ly/2qdrKHH.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

ID
#2147412 Review #2147412 is a subjective opinion of poster.
Pros
  • Prices of the phone and the way they looked
  • Cheap decent service
Cons
  • Phone support
  • Customer service ripoff
  • When i call for support to get another one no one could help me
Loss
$20
Preferred solution
Price reduction

Talked to rep jenmari?

Asked about interrupted conversation overseas by some Indian nationals.. according to her it's only an ad. Am I being charged for these ads.?. I even asked one of them but they answered with their own language. My conversation with this rep is futile,.. just keep going on circle no further explanation. I asked for supervisor but then got hanged up. How unprofessional...I dont have a problem dealing local but long distance, I always have a problem...

User's recommendation: Monitor your usage...

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1 comment
#1919744

Hi Mannie S. Our apologies for the inconvenience this may have caused you.

Allow us to make it right for you. To further discuss this, please copy this link http://bit.ly/2qdrKHH and paste it on a new window to chat with us. We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text the word HELP to 611611.

We are looking forward to work with you. Thank you.

ID
#2147039 Review #2147039 is a subjective opinion of poster.
Service
Tracfone Customer Care
Pros
  • Affordable
Cons
  • Sometimes no solution
Preferred solution
Let the company propose a solution
Tracfone sent my husband a free reconditioned phone and after they took all the information, which was the IME numbers and the SIM card numbers, he decided on purchasing a plan. They charged his charge card and tried to activate the phone and it could not be activated...
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1 comment
#1919018

Hi. This is Janet from TracFone Wireless.

We sincerely apologize for all the trouble that you and your husband encountered with our service. It was definitely not the experience we wanted you both to have. We'd like to speak with you to further evaluate your concern and straighten things out. Kindly chat with us at http://bit.ly/2qdrKHH.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

ID
#2143561 Review #2143561 is a subjective opinion of poster.
Location
Foster City, Michigan

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

New phone to replace old one that wont work after January 2021

tried to activate new phone (serial # 356278****03274). transfer remaining minutes over from present outdated one to this new Doro one, but also purchase another 3 months. I do not want to purchase any more time until this new one is working. It does not work, I have tried several times to make a phone call. Keep getting a message that it is restricted. Your chat people don't help. Oscar and Antionette.
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1 comment
#1916826

Hi Mary B. This is Alex from TracFone Wireless.

We're sorry for the delay in fully activating your new phone's network features. Let us check your account to verify its status and ensure that it is fully connected to our network. Kindly chat with us at http://bit.ly/2qdrKHH.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

ID
#2138285 Review #2138285 is a subjective opinion of poster.
Service
Tracfone Cell Phone Upgrade
Pros
  • Have had good service for over 10 years
Preferred solution
Fix it or I am returning it for a refund
Beware that you could lose all of your accumulated minutes, texts and data. I've been a long-time Tracfone customer and had been satisfied with the service until recently. I have always purchased the one year plan and have had to add texts and data on a few occasions....
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1 comment
#1915128

Hi Rick D. This is Alex from TracFone Wireless.

Our sincere apology for the inconvenience we have caused you. Allow us to help you with it. For us to further assist you, please copy this link http://bit.ly/2qdrKHH and paste it on a new window to chat with us. We're open Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also text the word HELP to 611611.

We will resolve your concerns with priority. Thank you.

ID
#2132633 Review #2132633 is a subjective opinion of poster.
Loss
$145
Preferred solution
restore my accumulated minutes, texts and data

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
I switch my phone number and minutes from my old phone to my new phone. When tracfone switch over my phone they did not switch my minutes to my new phone. Ihave called for six days straight each time being told the minutes would be put on my phone in 2Hrs..Also Have...
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3 comments
#1911735

Hi Carol M. This is Alex from TracFone Wireless.

We want to extend our sincerest apology for the inconvenience that you have experienced with our service. We understand where you are coming from. Allow us to make it right for you. To do this, please copy this http://bit.ly/2qdrKHH and paste it to a new window for chat support.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

We are looking forward to work with you. Thank you.

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ID
#2117257 Review #2117257 is a subjective opinion of poster.
Location
Rochester, New York
Service
Tracfone Mobile Phone Service
That's it ! Had my phone when I left for physical therapy, must have dropped out of my pocket.
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1 comment
#1910291

Hi Anjelika. This is Alex from TracFone Wireless.

We're sorry to hear about what happened. Should you need assistance in deactivating your lost phone, for safety purposes, or in transferring your service to another phone, do not hesitate to chat with us at http://bit.ly/2qdrKHH. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Have a nice day.

ID
#2115100 Review #2115100 is a subjective opinion of poster.
Preferred solution
Disconnect phone
SIM card went bad, told a new one would be mailed and will receive in 2 days. 4 days later no card, called back, no record, being transferred from 1 person to another. Lied to over and over.crooks User's recommendation: Stay away
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2 comments
#1910014

Hi Suzanne W. This is Alex from TracFone Wireless.

We want to extend our sincerest apology for the inconvenience that you have experienced with our service. We understand where you are coming from. Allow us to make it right for you. To do this, please copy this http://bit.ly/2qdrKHH and paste it to a new window for chat support.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

We are looking forward to work with you. Thank you.

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ID
#2109940 Review #2109940 is a subjective opinion of poster.
Product
Tracfone Sim Card
Cons
  • Customer services
Loss
$10
Preferred solution
Deliver product or service ordered
I need to get my puk code for my sim card
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2 comments
#1905811

Hi Jennifer P. This is Alex from TracFone Wireless.

We apologize that you are having a problem with your SIM card. We are here to help you with it. Please copy this link http://bit.ly/2qdrKHH and paste it to a new window for chat support. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

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ID
#2097382 Review #2097382 is a subjective opinion of poster.
Pros
  • Good service coverage
Cons
  • Phone support
Preferred solution
Let the company propose a solution

I need my puk code for my sim card

I need my puk code for my sim card
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1 comment
#1905411

Hi Jennifer P. This is Alex from TracFone Wireless.

Let us help you retrieve your SIM card's PUK code. Just chat with us at http://bit.ly/2qdrKHH. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Have a nice day.

ID
#2097365 Review #2097365 is a subjective opinion of poster.
Service
Tracfone Cell Phone Unlock
Pros
  • Allow me to make calls
Cons
  • Lost all my data
Preferred solution
Getting my puk code for my sim card
after 5 hours on the phone and two hour on tracfone website my phone still isnt activated horrible company. They would not even give me a $5 credit to my account. I needed an emergency phone i lost my phone but what mistake trying tracfone. dont use them nice but...
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1 comment
#1904271

Hi gene m. This is Alex from TracFone Wireless.

We want to extend our sincerest apology for the inconvenience that you have experienced with our service. We understand where you are coming from. Allow us to make it right for you. To do this, please copy this http://bit.ly/2qdrKHH and paste it to a new window for chat support.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

We are looking forward to work with you. Thank you.

ID
#2094191 Review #2094191 is a subjective opinion of poster.
Service
Tracfone Cell Phone Activation
Pros
  • Didnt like
Cons
  • Horrible service the worst tech dept
Loss
$26
Preferred solution
Let the company propose a solution

Delete my phone and account now

No longer wanted to old for this Sad

User's recommendation: No longer use.

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1 comment
#1904201

Hi. This is Alex from TracFone Wireless.

We are sorry to hear about it. Allow us to help you with your concerns. To do this, please copy this link http://bit.ly/2qdrKHH and paste it to a new window for chat support. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611.

We are looking forward to work with you. Thank you.

ID
#2093760 Review #2093760 is a subjective opinion of poster.
Location
Ashtabula, Ohio
Please take Trac phone off auto renew Can't afford you can delete my account now please
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1 comment
#1904196

Hi. This is Alex from TracFone Wireless.

We are sorry to hear it. You may try to de enroll your Auto Refill on our TracFone website or you can do it using the My Account App. Should you need assistance, please copy this http://bit.ly/2qdrKHH and paste it to a new window for chat support. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611.

We are looking forward to work with you. Thank you.

ID
#2093743 Review #2093743 is a subjective opinion of poster.
Location
Ashtabula, Ohio