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1 comment

TracFone in Indianapolis, Indiana - Deactivated my phone in my area and gave me a cheap replacment

I called to reactivate my phone and was told it is no longer usable in my area. They would send me a new phone and what comes in the mail the cheapest model they can send you and it is a reconditioned used model. When I called to complain they told me that my phone I paid 30-40 dollars for is now only worth 14 what a RIP OFF. I was told this is the phone I get and sorry about your luck basically. I will not use them again. I want everyone to know what a ripoff they are find a new company to use.
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Author
Location
Indianapolis, Indiana
Loss
$40
Review #128789 is a subjective opinion of poster.
3 comments
In 2007, I purchased two TracPhones with over 400 units. I was down to 350 units one one of the phones. I was surprised when they cut off my phone with those minutes still on the phone. I complained to those idiots at TracPhone about me paying them for something I did...
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Haas1
#33815

I\'m new to Tracfone, having just switched from Verizon Wireless. Immediately after activation (we have 2 phones) we started getting all of these calls from every area code i...

Author
Location
Reston, Virginia
Review #127240 is a subjective opinion of poster.
7 comments
For about two years, my Tracfone worked great, so I told my girlfriend to get one. We had a few issues with hers. All the customer service people sounded like they are from India. It took many hours to fix simple problems via phone, so I tried the website. Most...
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Anonymous
#93908

Before you toss your phone or do something worse (like switch to Cricket), contact TracFone SuperCSR Elston by e--mail: elombillo@tracfone.com for assistance.

Author
Location
Fort Wayne, Indiana
Review #127061 is a subjective opinion of poster.
2 comments
Well, I have to agree with almost everyone here. Tracfone has terrible customer service, outsourced to other countries, mine were to the Phillipines. I bought a tracfone, it worked for less than 2 weeks, and I only made one call in that time. The phone died, and I have...
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Anonymous
#158058

I get a tracfone and daid money I it and did not use it when I do it told I don\'t have no time on it than is a joke.

Author
Location
Green Bay, Wisconsin
Review #124891 is a subjective opinion of poster.
2 comments
My father purchased a card with the intent of expanding the number of days, but confusion over the terms led to an incorrect purchase. Both the store clerk and my father made the same error trying to understand the terms. The store clerk had already attempted to...
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Ribbed
#23846

That\'s a known resolution to alot of problems with Tracs CS. Hang up and try again later with a fresh attitude and your favorite drink. Butting heads with the same people get...

Author
Location
Washington, District Of Columbia
Review #124265 is a subjective opinion of poster.
42 comments
Tracfone contracts to various carriers to provide cellular service. When I purchased the phone for my parents I explained that Tracfone should not assign AT&T as the carrier because that carrier does not work in my area even if the computer shows that it does. The...
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Anonymous
#723792

You are very patient---------- and dumb. I would have given up long ago, dumped the phone, and got a Verizon phone if thats the carrier you want. Its not complicated.....

Author
Location
Lima, Ohio
Loss
$50
Review #124107 is a subjective opinion of poster.
36 comments
I used TracFone for over three years and I highly WOULD NOT RECOMMEND IT to anybody. You have to keep all your receipts and scratched off cards that you use to add minutes. If the cards don't work, and most of the time THE CARDS DO NOT WORK, they will put you...
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Anonymous
#1271205

track phone is trying to tell customers that there phones are not 3G or 4G so they lose all the data and time minutes they have saved up when the phone has been working over a...

Author
Location
Washington, District Of Columbia
Review #123869 is a subjective opinion of poster.
4 comments
I recently had to upgrade my Tracfone to keep my service. In exchange for a stainless steel phone at $230.00 they sent me a plastic replacement that sells for $19.99. Recently the phone just stopped working. After being on hold for 45 minutes they finally decided to...
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Anonymous
#372515

While it was in bad taste to make a comment about someone\'s accent I do agree about tracfone taking forever to answer their phoneline. Last two times I\'ve called them it\'s...

Author
Location
Huntingdon, Pennsylvania
Review #117263 is a subjective opinion of poster.
5 comments
I have tried 4 times at the TracFone website to add the $40.00 worth of minutes to the brand new phone that I recently bought. The TracFone site does nothing to address the problem; I've entered the Card PIN # four times into the Tracfone itself, and all I get is a...
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Anonymous
#246916

Sent to on Jan 20, 2011: TracFone Wireless Inc 9700 NW 112Th Ave Miami Fl 33178 Greetings: Enclosed please find a copy of receipt for a 60 minute airtime card purchased...

Author
Location
Saint Louis, Missouri
Review #115536 is a subjective opinion of poster.
93 comments
I recently encountered a horrible customer service experience with Tracfone's cusotmer service. At the time I thought I was completely in the right and argued quite a bit with the customer service rep, even her supervisor too. I was trying to use a promo code when...
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Anonymous
#1440162

The best way to get a human who actually answers the phone is by calling the Tracphone corporate office. The number as of March 2,2018 is ~ 1~305~715~6500. I had to ask for a ...

Author
Location
Miami, Florida
Review #112202 is a subjective opinion of poster.