Latest review first
TracFone in Indianapolis, Indiana - Deactivated my phone in my area and gave me a cheap replacment
I called to reactivate my phone and was told it is no longer usable in my area. They would send me a new phone and what comes in the mail the cheapest model they can send you and it is a reconditioned used model. When I called to complain they told me that my phone I paid 30-40 dollars for is now only worth 14 what a RIP OFF. I was told this is the phone I get and sorry about your luck basically. I will not use them again. I want everyone to know what a ripoff they are find a new company to use.
In 2007, I purchased two TracPhones with over 400 units. I was down to 350 units one one of the phones. I was surprised when they cut off my phone with those minutes still on the phone. I complained to those idiots at TracPhone about me paying them for something I did...Read more
For about two years, my Tracfone worked great, so I told my girlfriend to get one. We had a few issues with hers. All the customer service people sounded like they are from India. It took many hours to fix simple problems via phone, so I tried the website. Most...Read more
Well, I have to agree with almost everyone here. Tracfone has terrible customer service, outsourced to other countries, mine were to the Phillipines. I bought a tracfone, it worked for less than 2 weeks, and I only made one call in that time. The phone died, and I have...Read more
My father purchased a card with the intent of expanding the number of days, but confusion over the terms led to an incorrect purchase. Both the store clerk and my father made the same error trying to understand the terms. The store clerk had already attempted to...Read more
Tracfone contracts to various carriers to provide cellular service. When I purchased the phone for my parents I explained that Tracfone should not assign AT&T as the carrier because that carrier does not work in my area even if the computer shows that it does. The...Read more
I used TracFone for over three years and I highly WOULD NOT RECOMMEND IT to anybody. You have to keep all your receipts and scratched off cards that you use to add minutes. If the cards don't work, and most of the time THE CARDS DO NOT WORK, they will put you...Read more
I recently had to upgrade my Tracfone to keep my service. In exchange for a stainless steel phone at $230.00 they sent me a plastic replacement that sells for $19.99. Recently the phone just stopped working. After being on hold for 45 minutes they finally decided to...Read more
I have tried 4 times at the TracFone website to add the $40.00 worth of minutes to the brand new phone that I recently bought. The TracFone site does nothing to address the problem; I've entered the Card PIN # four times into the Tracfone itself, and all I get is a...Read more
I recently encountered a horrible customer service experience with Tracfone's cusotmer service. At the time I thought I was completely in the right and argued quite a bit with the customer service rep, even her supervisor too. I was trying to use a promo code when...Read more
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