TracFone
Reviews and Complaints
Tracfone will not refund my money even though I have NO MINUTES
I bought 3 new android phones for my children in December 2014. I had not activated any of the phones.
An old phone on the "family value plan" was being charged to my credit card though the phone never received any minutes and was no longer being used. I caught the discrepancy in May 2015. These jerks provide the nastiest customer service people who are hard to reach. They will only refund the May charges.
I am out $42.64 worth of unused, uncredited charges. I have no minutes on any of the phones including the one they charged me for. They blame me. This is not a company to deal with if you want reasonable and fair customer service.
They could care less if they take your money. I WILL BE going back to my bank to reverse the charges.
I can't believe this multi-million dollar company is comprised of thieves who steal from moms. I am truly pissed about this.
- Minutes not added still charged
- Poor customer service
- Not working
Preferred solution: Full refund
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Verified Reviewer | Alanson, Michigan1643.70 minutes 5 day service
They only offered30 days service and me buy a service contract for $5.99 a month. No deal on my part, I put the minutes on my Husbands phone and put a $19.99card on mine. Was not happy with the out come
Preferred solution: Let the company propose a solution
Tracfone's customer service is worth less than nothing
Preferred solution: Let the company propose a solution
Total FRAUD
Preferred solution: Full refund
Purchased phone from QVC,bad choice.
Preferred solution: Let the company propose a solution
Terrible company rips customers off
Tracfone Android Smartphone Review from Bedford, Pennsylvania
Tracfone Support Review from Los Angeles, California
Very poor customer service. I called because my picture messages stopped working.
I told the rep on the phone I put my service on another phone to rule out my device being the problem. I tried explaining to her the problem was not my phone but something in the network before she wasted my time doing the same thing I had done at a store.
She said in a condescending tone "do you want the trouble ticket or not" Very poor service given. Immediate supervisors should be held responsible for the quality of service their subordinates offer customers.
Getting messages from someone
Tracfone - Phone Service Review from Sioux Falls, South Dakota
Tracfone will not disconnect my phone
So Tracfone answered my complaint with:
"I check the phone number you gave and it appears that it is already deactivated. Do you still have the old phone?"
I wrote back to Tracfone saying
"Did you even read my complaint.
The phone is turned off; however, it is NOT disconnected. There's still a message when you call my number that says "This Subscriber Is Not Accepting Calls At This Time." That's inexcusable! That's NOT disconnected! Get rid of that message and TOTALLY disconnect the phone!
That way, when people call the number, they'll hear: "We're sorry; you have reached a number that has been disconnected or is no longer in service. If you feel you have reached this recording in error, please check the number and try your call again." Tracofone wrote back saying
"You don't need to worry about the message. The phone number has been deactivated in the system. Therefore, you will not be able to make and receive calls from your phone."
Then I replied to Tracfone saying, "I do have to worry about the message.
My friends and family are still calling that number and they all, without exception, hear that message that you tell me not to worry about and they think I'm blocking them from my phone! Then they try to text me at that number and they don't get an answer and they ALL think I'm mad at them and ignoring them. Don't tell me I don't have to worry about that message! That message is destroying my life!
It's the entire point of my complaint, and like your worthless customer service, you seem just as oblivious to how much damage that message is doing to my life. Now, what can we do to totally disconnect the phone so that message goes away and the phone is disconnected?" Tracfone replied saying "I understand. However, we can no longer change the status of the phone number since it has been deactivated already as you requested." TRACFONE IS KILLING ME. THEY KEEP MAKING EXCUSES RATHER THAN DISCONNECTING MY PHONE.
I'M SO SICK OF THIS. NEVER USE TRACFONE!!!!!!!
Preferred solution: Disconnect my Tracfone.
Tracfone airtime card bought more than one year ago no more valid!
Preferred solution: Full refund
Tracfone - Cell Phone Review from Chicago, Illinois
They are HORRIBLE
Cell Phone Review
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Hi. I’m Alex from TracFone Wireless.
We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfone.com.
Please copy and paste your issue from this blog and include it in your email to us.
I hope in the future that no other customer is fooled by this sad response to customer complaints. One thing I absolutely HATE is the runaround.
I emailed this 'resolution team' for absolutely nothing. They came to the same resolution as the customer service department. Then I was given an 800 number to call. The same resolution, though they act as if they want to help.
This person even told me that he can see the minutes were not credited to the phone. Go FIGURE!! Finally, I said to the representative, "So, TracFone keeping my $50 for nothing is more important to them than keeping me as a customer?" and he said yes. So here's to you TracFone.
The official thumbs down.
I am reporting this to the BBB and I will be going to my bank to charge back these transactions.
Hi. I’m Alex from TracFone Wireless.
We're sorry for the trouble.
To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfone.com. Please copy and paste your issue from this blog and include it in your email to us.