I purchased a phone off HSN, activated it and used it once. I bought it for emergencies. When I tried to use it again, they had deactivated it & given my number to someone else. When I told them I did not request this as they claimed, they transferred me around for an...Read more
The activation serial number doesnt work. You cant get any knowledgeable people to help. You get transferred around. The reps dont even seem to know what they are talkng about. They send sim cards that dont even fit the phone. The list goes on and on and on and on. Its...Read more
I tried to move my number from a broken tracfone to another tracfone that was working. After a couple of hours with tech support, they decided to send me a new SIM card. I followed instructions when it arrived, didn't work. Called tech support. Several calls, several...Read more
Tracfone - Frauded
I PURCHASED AN EXPENSIVE PHONE. WHEN I WANTED TO MOVE TO AN AREA WITH NO SERVICE THE PHONE WAS LOCKED AND OF NO USE. I BOUGHT THE PHONE BUT THEY OWN THE LOCK IT TAKES ONE YEAR UNDER THEIR CONTRACT TO BE UNLOCKED. ITS NOT YOUR PHONE, DONT BUY IT!!!!
Tracfone - Tried to transfer number and min over to replacement safelin
I called and every time they tried to do it would come up error ive called evety day for a week upper management was supposed to call me back never did phone still wont work
Tracfone - Crappy service bad reception
Ate up alot of minutes with customer services sometimes dont get minutes phones mess up alot
Tracfone - Worst company ever. Period.
Transferred my number from my cell phone to my tracohine, temporarily. Took about 2 hours on the phone. One week later transferred the number back to my cell phone. Took 5 hours!!! 5 hours on the phone with these people, 3 of which were on hold. The website is pretty much useless. I click on a link on the main home page and nothing happens. It just keeps "thinking".
I bought a plan on the SafeLink wireless website for unlimited calls and texts with 1G data. That same evening I bought 2 more extra gigs on the same website. The next day I could not make or receive calls or get&send texts. I called technical support and was put on...Read more
I was transferring my pgonr number to tracfone and spoke to someone and they tokd me that it was at and t gault i needwd to get them to release it. I called atand t and they said reason they could not was because they didnt have the right info so i called back to...Read more
Worst customer experience in my entire life. I called their 1800 number to request transferring of my phone number from one phone to another, both WITHIN their company. Despite my clear request, the rep messed it up and lost my old phone number, and said she could not...Read more
I had to call the 1st of each month for my minutes and they cut me off without notice. I never cut my phone off yet they cut me off. All my doctors have to call my daughter phone. I filed a complaint against Safelinkwireless with the BBB. I even brought minutes myself...Read more
I didn't like
- Tracfone refused to correct the problem
- Poor customer records
- Representatives incapable of taking action
I also had the same problem with no network available. I contacted the company because it's a phone they just sent me 2 weeks ago. I was told that my phone is a 3D phone & there was no service for that type of phone in my area (GO FIGURE). They then tell me that they...Read more
Phone went dead.Was sent new phone LG.Had no problems with it then locked out. Working with costomer service did not work. Was sent new phone LTZ phone .Was on phone for total 3 hours and phone still dont work right!! They said it was sim card.Got new card and still...Read more
On 9-5-17 I called Tracfone because I lost my phone and needed to transfer my phone number to my old phone. The first guy I talked to told me he could not transfer my number and that they would have to send me a new phone because my Sims card was not active. I told him...Read more
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