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How do you contact them. What was Code 35? I don't know the reason only the consequence of a unilateral action on the part of Tracfone. I had lifetime triple minutes. Maybe Tracfone decided that my lifetime had expired! The clerks at the phone , i.e. camera, stores...
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#1066178
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When someone says these rep. are inept that's way short of there abilities. I can't believe someone actually pays them to do what they don't do. I've had my Tarcfone for two months I feel like I have spent thirty days on hold. Please hold on I am trying to take care...
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AlexTrac
AlexTrac

Hi. Im Alex from TracFone Wireless. Were sorry for the trouble. To resolve this issue, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent or sen...

#1064730
Reply to reviews
After 5 tries to resume phone service on our Android ZTE, maybe we will be successful. However, to have go through their untrained, unprofessional, inept Latin zombies to get what you need done, I would rather have a root canal without knock out juice. Tracfone is the...
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AlexTrac
AlexTrac

Hi. Im Alex from TracFone Wireless. Were sorry for the trouble. To resolve this issue, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent or sen...

1.1
I didn't like
  • Entire tracfone customer service experience
#1064482
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Tracfone - I did not get my minutes for the month of June, I really need my phone minutes what do I do to get them?

Tracfone
#1056851
2.0
I did not receive my minutes for the month of June, how do I get them.
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Tracfone - My phone got shut off and you want to know why I

Tracfone
#1055726
I want to use my phone and my phone would not want to dial out
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Tracfone - Poor services

Tracfone
#1054730
1.0
They took over family mobile now my wife keeps getting no service messages, i get low bars in a major city. All they want to do is route calls over seas and never fix the issuses. Tracefine prays on people that are financially challenge and should be thrown in prison.
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Straight Talk Wireless Internet Service Review

Tracfone
#975326
Nice to pay this money so i can make a phone call.y would i want to text or use the internet!!!! Cheaper to go back to old days and use payphone.this company sucks
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This business is not giving successful results to clients. I can't make any calls. I had to go through the exact same steps (about 10 of them), over and over with at least 5 different tech support employees. At the end, each one said to allow 72 hours to check if the...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless.We’re sorry for the trouble.To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent or se...

#1064304
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Tried to transfer minute that I had purchased over the last ten years (over 5000 min) from my smart phone which is not very smart since I can not get reception where I live- to my mother-in-law flip phone. She had just purchased 150 min on her phone and I was told by...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless.We’re sorry for the trouble.To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent or se...

1.3
I liked
  • Customer service rep very polite
I didn't like
  • Always had to ask for supervisor
#1063354
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I have been with Tracfone for close to 20 years. I love their service until you need help. Their customer service department is simply the worst I've ever encountered anywhere. English is always a second language & you need a minimum of 40 minutes to even begin to get...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless.We’re sorry for the trouble.To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent. Than...

2.8
I liked
  • Cheap decent service
I didn't like
  • Lack of customer service
#1061989
Reply to reviews
I have a Tracfone LG800G that I bought because it had triple minutes, and I thought I was getting a good deal.... Turns out it was a MASSIVE mistake, and these phones are just thrown together in some sweat shop somewhere, with almost ZERO features. On top of that,...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless.We’re sorry for the inconvenience this has caused you.To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to ch...

1.9
#1061230
Reply to reviews
I bought a Tracfone on QVC on April 20, 2017, which was sold with lifetime tripling of data, minutes and texts. I added data yesterday, and the amount did not triple. Tracfone says they discontinued that offering on April 1, 2017, QVC says they were not told, and that...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We’re sorry for the inconvenience this has caused you. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to ...

1.0
Product
I didn't like
  • No resolution to my problem
  • Business practices
  • Not being provided with service purchased
#1059021
Reply to reviews
I want to transfer one phone account to another-both tracfones. On hold forever and then told cannot do it and transferred me to "refunds". Refunds does exactly the same as first one (including hold time) and says she cannot transfer without loosing balance on phone to...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We’re sorry for the trouble this has caused you. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat w...

AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless.We’re sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent. For...

2.3
I liked
  • Pricing
I didn't like
  • Lack of choice with my purchase
  • Rude customer service
#1058403
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I applied for a new phone, it didn't work so I called 611 and told them.They said they would send me a new phone . It's been over three weeks and I haven't received it yet. It was supposed to be seven to ten days. Also I did not receive my minutes on my old phone for...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We’re sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent. Fo...

#1056998
Reply to reviews