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I brought my unlocked Verizon phone from StraightTalk to Tracfone on March 3rd. I have had Tracfone in the past with no issues at this location and the plans are more in-line with what I need. Unfortunately, from day one - texting did not work. I have been on the phone...
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3.4
I liked
  • Price and coverage
I didn't like
  • Misdirected
  • Poor service
  • No resolution
#1023290
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So I looked for an affordable phone option without having to be tied down by a contract. I looked at a table which compared prices and Tracfone seemed to have the lowest cost. I got the year airtime plan with a reconditioned phone that was free with the year. I...
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AlexTrac

AlexTrac Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent. Fo...

AlexTrac

AlexTrac Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent. Fo...

2.2
I didn't like
  • Poor quality and difficult customer service
#1021745
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I am new to the TracFone company, so when I got to Alaska for a visit with family could not understand why I could not call for a ride from the airport. After multiple stops along the way from the gate and no luck at completing a call, and of course NO public phones in...
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AlexTrac

AlexTrac Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent. Fo...

2.0
I liked
  • Price and prepaid plans
  • Call back service instead of waiting on hold
I didn't like
  • Tech support
  • Cust svc wait time 30 min
  • Waited 35 minutes on hold for a supervisor finally hung up
#1020514
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Straight Talk Wireless Internet Service Review

#975326
Nice to pay this money so i can make a phone call.y would i want to text or use the internet!!!! Cheaper to go back to old days and use payphone.this company sucks
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Total Wireless Customer Care Review

#964775
These people put you on hold for a whole day im thinking its a scam how they treat people that spent they hard earned money
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Tracfone Customer Care Review

#919483
Had a trac Van come up to my car really fast and tail gated me until i turned right onto another street. This was a 25 mile speed limit area. When he passed me he was speeding . I thought he was going to hit my car.
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Tracfone Account Review

#851326
All I want to do is close my online account! I will NEVER have any reason to use it EVER AGAIN! Why does tracfone find it necessary to make something as simple as closing out a "NO LONGER NEEDED ACCOUNT" be a Completely Impossible PAIN IN THE AAS!? I'm starting to wonder if they're actually really some Crooked *** company of "IDENTITY THEFT & HACKERS!" Definitely NOT professional!!!
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ok ky tracphone goes out. I call customer service, thet tried to help couldn't help so they said they would send me a new sim card and it would take 10 days to get it. I got it in 10days and was glad I would be able to use my phone again. Not the case, I installed the...
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AlexTrac

AlexTrac Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent. Fo...

2.0
#1019615
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I bought a (smart phone?) and transferred my min and days from old phone to this phone on Aug 27 2016. Minutes were in excess of 4500 and days were in excess of 2years. I use the phone only for in car and when Im out in the yard for emergency only. my children and...
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AlexTrac

AlexTrac Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent. Fo...

1.0
I didn't like
  • Not attempting to fix problem
  • Non speaking american cs reps
#1018775
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I've been trying to get my phone straightened out for over 6 weeks. All of a sudden my service was really poor, could not receive calls or make calls at home. Tracfone said it was because I activated my phone from a different zip code, which I did not. 5 sim cards...
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AlexTrac

AlexTrac Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent. Fo...

1.0
I didn't like
  • I want my number back
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My mom is an older Tracfone user. Her service was disconnected all of a sudden in December and when I called Tracfone on her behalf they told me they were upgrading to 3G and attempted to send her a replacement phone in September. They claimed to have sent her text...
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AlexTrac

AlexTrac Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent. Fo...

1.0
#1014200
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On 2/22 I called trac phone to review my children's account and refill talk, text and data if needed. The customer service is complicated to navigate. I pressed 2 and was informed that a rep can return my call in 30 mins. I am reviewing other plan for the children and...
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AlexTrac

AlexTrac Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent. Fo...

AlexTrac

AlexTrac Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent. Fo...

2.3
#1012295
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Their employee typed our number for transfer by error. We contacted several times and spoke to corporate. They claimed to fix but still no phone number for three weeks. We get it on for couple hours at a time only . This is our business phone... we are losing business...
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AlexTrac

AlexTrac Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent. Fo...

I didn't like
  • Took our number away
#1010134
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Have been a customer for over twelve years. Decided to replace my Pop Icon with. Samsung S6 (not purchased from Tracfone) for the BYOP program. Activation of the Samsung went smoothly and it works well. I then noticed my minutes from my old smartphone did not transfer....
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Anonymous

Anonymous The company will not do anything right for the innoncent customers. They will always say they are right. Do not call them for any help . you will be really sorry. Nothing from...

Anonymous

Anonymous Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...