filters
state:
Show
city:
Show
category:
Show
product:
Show
i activate a new phone none of my minutes date or text was transfered . i talked to 3 different people at tracfone and they said it didnt show i had any min. data or text. i had close to 4.00 gb of data over 3500 min over 3500 text with service end date 2022. after...
Read more
AlexTrac
AlexTrac

Hi. I'm Alex from TracFone Wireless.We're sorry for the trouble. To resolve the problem, please send us an email with your account information to tracfone@fb-tracfone.com and ...

4.5
I liked
  • Cost when i used very few minutes
  • Customer service reps was nice
I didn't like
  • Could not find my minutes
#1077159
Reply to reviews
I called Tracfone in an effort to have my new phone transferred back to my old phone. I started my new phone on July 3, 2017. I had 1,700 minutes from my old phone transferred to my new phone with the additional 1,450 minutes given with purchase of phone. Now, in...
Read more
AlexTrac
AlexTrac

Hi. I'm Alex from TracFone Wireless.We're sorry for the trouble. To resolve the problem, please send us an email with your account information to tracfone@fb-tracfone.com.

2.6
I didn't like
  • Untrained call centers
#1075990
Reply to reviews
I've been a happy tracfone customer for many years and had 8400.40 minutes of credit on my phone plus 268 days service time. My old phone had a dicey charging port so i bought a new one and went to activate it with my old number via the tracfone website. Part way...
Read more
AlexTrac
AlexTrac

Hi. I'm Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to tracfone@fb-tracfone.com.

2.6
I liked
  • Good service for years
  • Price
  • Great value when they deliver as promised
I didn't like
  • Poor quality and difficult customer service
#1075141
Reply to reviews

Tracfone - Sucks

Tracfone
#1070782
3.5
Can not find recert page
Comment Be the first to start a discussion
Show

Have used tracfone for 20 yrs. The last 6 months have been ***. Don't know what happened with them . I would drop them, except I've got 3200 minutes in the bank. Can't get service or satisfaction.

Tracfone
#1066937
1.0
I've lived at the same address for 10 years. Service this year sucks. Had to change Sims card 3 times. Progressively worse. Customer service says oh well, guess we don't have service to your area. I need resolution for this. As well as compensation for 6 weeks of poor/no service..#626 5893076.
Comment Be the first to start a discussion
Show

Tracfone - I did not get my minutes for the month of June, I really need my phone minutes what do I do to get them?

Tracfone
#1056851
2.0
I did not receive my minutes for the month of June, how do I get them.
Comment Be the first to start a discussion
Show

Tracfone - My phone got shut off and you want to know why I

Tracfone
#1055726
I want to use my phone and my phone would not want to dial out
Comment Be the first to start a discussion
Show
45 minutes being pushed from extesion to extension - they dont speak the language - only foreign born agents that cant understand our foreign language - they ask the same questions over and over - i have canceled phones from QVC and also their own website because of...
Read more
AlexTrac
AlexTrac

Hi. I'm Alex from TracFone Wireless.We're sorry for the trouble. To resolve the problem, please send us an email with your account information to tracfone@fb-tracfone.com.

2.0
#1074044
Reply to reviews
They love to put you on hold for 10 - 15 minutes of silence or until you hang up out of anger and frustration.I'm convinced they have an unwritten policy to burn up as much of a customers' minutes as they can out of spite or because they hate their jobs and Americans...
Read more
AlexTrac
AlexTrac

Hi. I'm Alex from TracFone Wireless.We're sorry for the trouble. To resolve the problem, please send us an email with your account information to tracfone@fb-tracfone.com.

#1073635
Reply to reviews
we ordered an I-phone from tracfone. We received the phone and have not be able to get it activated. We have talked to at least 6 tracfone reps and have been told all kinds of fibs. Two told us we would have service in an hour or two hours. No such luck. One rep told...
Read more
AlexTrac
AlexTrac

Hi. Im Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to tracfone@fb-tracfone.com.

2.6
#1068991
Reply to reviews
How do you contact them. What was Code 35? I don't know the reason only the consequence of a unilateral action on the part of Tracfone. I had lifetime triple minutes. Maybe Tracfone decided that my lifetime had expired! The clerks at the phone , i.e. camera, stores...
Read more
AlexTrac
AlexTrac

Hi. Im Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent. For...

#1066178
Reply to reviews
When someone says these rep. are inept that's way short of there abilities. I can't believe someone actually pays them to do what they don't do. I've had my Tarcfone for two months I feel like I have spent thirty days on hold. Please hold on I am trying to take care...
Read more
AlexTrac
AlexTrac

Hi. Im Alex from TracFone Wireless. Were sorry for the trouble. To resolve this issue, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent or sen...

#1064730
Reply to reviews
After 5 tries to resume phone service on our Android ZTE, maybe we will be successful. However, to have go through their untrained, unprofessional, inept Latin zombies to get what you need done, I would rather have a root canal without knock out juice. Tracfone is the...
Read more
AlexTrac
AlexTrac

Hi. Im Alex from TracFone Wireless. Were sorry for the trouble. To resolve this issue, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent or sen...

1.1
I didn't like
  • Entire tracfone customer service experience
#1064482
Reply to reviews
This business is not giving successful results to clients. I can't make any calls. I had to go through the exact same steps (about 10 of them), over and over with at least 5 different tech support employees. At the end, each one said to allow 72 hours to check if the...
Read more
AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless.We’re sorry for the trouble.To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent or se...

#1064304
Reply to reviews