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Purchased a Tracfone phone for my elderly mother. When it came time to add minutes to her phone I subsequently purchased a Tracfone Airtime/Refill Card from Walmart. When the PIN from the newly purchased Airtime/Refill Card was entered to activate it, it rejected the...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. I’m sorry for the inconvenience that you have experienced. Let me help you in resolving that issue. To resolve the problem, please send u...

#1115664
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I purchased an unlimited talk text and data plan on 9/19/17according to my banking institute. TracFone claims it was on 9/14/17. That neither here nor there, however my phone stopped function as to no fault of my own. I was unable to be heard unless connected to a...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. I’m sorry for the inconvenience that you have experienced. Let me help you in resolving that issue. To resolve the problem, please send us...

1.4
#1115327
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I’v Been trying to contact customer service so I can get a new SIM card for a TracFone . I cannot get through to customer service by calling the service number. I get nothing but one advertisement after another. I tried their app on the phone using WiFi and was told to...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. I’m sorry for the inconvenience that you have experienced. Let me help you in resolving that issue. To resolve the problem, please send us...

1.0
I didn't like
  • Not being able to contact customer support
#1114776
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Tracfone - Slowest customer service on planet

Tracfone
#1116214
2.7
Details
After ordering a phone on their website I was sent the phone without a battery or back of phone. After several hours with customer service in some far away country, I finally got a fed ex tracking number for the missing parts. The parts never arrived and the tracking number was never a valid number. Still trying after 4 ticket numbers from tracfone. Not worth the time!!
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Tracfone - I never got my minutes for my phone please help me outir
1/1

Tracfone - I never got my minutes for my phone please help me outir

Tracfone
#1114881
It won't let me make outgoing calls can someone please text me back and see what's wrong with my phone. When do my minutes go on,,?
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Tracfone - Trash gone is more like it

Tracfone
#1112736
Please stay far away from this company. There service is horrendous . First they cheat you out of texts and minutes , then you go on tracfone site to check balance on your minutes and data and what should take a minute turns int 25 ( no joke ) also phones are outdated .
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Tracfone - Frauded

Tracfone
#1101644
1.0
Details
I PURCHASED AN EXPENSIVE PHONE. WHEN I WANTED TO MOVE TO AN AREA WITH NO SERVICE THE PHONE WAS LOCKED AND OF NO USE. I BOUGHT THE PHONE BUT THEY OWN THE LOCK IT TAKES ONE YEAR UNDER THEIR CONTRACT TO BE UNLOCKED. ITS NOT YOUR PHONE, DONT BUY IT!!!!
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
I purchased a different trackphone from a store, went home to activate it, and was directed to call there customer service, I did, 27 minutes on hold, finally got thru, they said I needed a newer phone because of there network ugrade,,, OK,, they said they would send...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. I’m sorry for the inconvenience that you have experienced. Let me help you in resolving that issue. To resolve the problem, please send us...

#1109658
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I brought a Sim Card with a one year of service. But I was not offered the chance to keep my original #. I was only given a customer services# to call to fix the problem. I eventually had to call more than 10x & still not solving my problem. During the calling I was...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. I’m sorry for the inconvenience that you have experienced. Let me help you in resolving that issue. To resolve the problem, please send us...

AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We do apologize for the inconvenience that you have experienced. We are determined to help you get your problem resolved. Please send us a...

1.0
I didn't like
  • Customer services
#1109450
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I keep getting restriction code -34 after dialing for over half an hour then the restriction is lifted and I can finally make a call. Trackfone is very ***. One can not rely on such a service. Before I was getting code 21 and the phone could not connect a call either....
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We do apologize for the inconvenience that you have experienced. We are determined to help you get your problem resolved. Please send us a...

2.0
I liked
  • Not much
#1107294
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I've been on the phone for 3 days, in total 2 hours, trying to get my phone activated. Tonight after spending 1 hr 5 min on the phone, my call was mistakenly interrupted by another representative as a new call, while in the middle of a active conversation, obviously in...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We do apologize for the inconvenience that you have experienced. We are determined to help you get your problem resolved. We can help also...

2.6
#1107249
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I purchased a phone off HSN, activated it and used it once. I bought it for emergencies. When I tried to use it again, they had deactivated it & given my number to someone else. When I told them I did not request this as they claimed, they transferred me around for an...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. I’m sorry for the inconvenience that you have experienced. Let me help you in resolving that issue. Let us further review your account. Pl...

1.5
#1106025
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The activation serial number doesnt work. You cant get any knowledgeable people to help. You get transferred around. The reps dont even seem to know what they are talkng about. They send sim cards that dont even fit the phone. The list goes on and on and on and on. Its...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. I’m sorry for the inconvenience that you have experienced. Let me help you in resolving that issue. Let us further review your account. Pl...

#1104167
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I tried to move my number from a broken tracfone to another tracfone that was working. After a couple of hours with tech support, they decided to send me a new SIM card. I followed instructions when it arrived, didn't work. Called tech support. Several calls, several...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. I’m sorry for the inconvenience that you have experienced. Let me help you in resolving that issue. Let us further review your account. Pl...

1.7
#1101659
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