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1.8 Based on 201 reviews
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  • Customers like
    • No contract 11
    • Good service for years 10
    • Price 10
  • Customers don't like
    • Poor customer service 20
    • Untrained call centers 13
    • Rude customer service people 10

Went to update minutes on Tracfone purchased years ago & was told had to update to new 3G phone. New phone sent & tried 3 different times to activate, online, customer service (omg!!! worse service ever - everything you read here & consumer affairs) & online chat. Nobody could or would activate it, transfer my phone # from the old one or transfer approx. 500 minutes. I gave up after 2 days or trying. Now have 2 phones with no service,... Read more

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HORRIBLE RECENT EXPERIENCE AFTER MONTHS OF GOOD EXPERIENCES. Tracfone has done SOMETHING to totally POOCH and ICKYUP its website so that regular Joe Schmoes like me CAN'T buy airtime on pay as you go anymore. It WON'T let you put in a tracfone telephone # anymore, it demands the serial number of the phone you want to put airtime on and keeps saying you've entered the WRONG serial number and to try again. After about 25 tries I'VE HAD IT, and a... Read more

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My tracfone account was hacked and the person was able to transfer my service days and minutes to another account. Tracfone was able to get my service and minutes; but, I was not able to transfer it back to my present phone. They sent me a new phone refurbished LG205c to replace a LG206g which is very similar; but the wifi did not work. They said they would replace that phone and they sent a LG108c. This phone does not have a camera and the... Read more

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  • From mobile
  • Sep 15
  • #919483

Had a trac Van come up to my car really fast and tail gated me until i turned right onto another street. This was a 25 mile speed limit area. When he passed me he was speeding . I thought he was going to hit my car.

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Tracfone sent text my 92 yr old mother's prepaid phone minutes had expired (after 1 yr) and that she needed to go on line to purchase a new plan. We did that and their system charged her account within seconds. Two hours later still no serve so she had to miss a luncheon out with "the girls" as she had no way to contact me when it was over. When I called in I was told we had to wait an ADDITIONAL 2 hrs and maybe they would have their glitch... Read more

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I bought basic Tracfone for use in emergencies on freeway. You must renew airtime before the 90 days, and I did so, online, they charged my CC instantly of course. But the airtime was never updated, and the customer service, which is all pre-recorded messages and prompts, claimed that my transaction (after many weeks) was "in process." No human contact. On line, they do not recognize either my serial number, OR phone number, then on another... Read more

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Worst customer service ever. No one speaks understandable English. It takes them 30 minutes to update one small thing. When I called to complain about now having new service on my new phone when I first got it, they couldn't figure it out. I asked them if they had transferred my minutes like they said they did....nope. Once they did that, I had service. She even said to help me I had to call from my own zip code. Ridiculously ignorant... Read more

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First you cannot understand him. When I told him I couldn't understand him he yelled in the phone. He was hateful and nasty. Needs to be fired. I paid fr 450mnutes to be tripled and still not added. Read more

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My Trac phone lost my minutes with around 400minutes/635 days left. I called Trac phone and they replaced the minutes. A few weeks later the minutes disappeared again. Trac phone gave them back. A few days later the phone quit working. Trac phone sent a new phone, without minutes. I've spent the last three days trying to get my minutes back, and today I found out Trac phone disabled my phone number, ran my days and minutes to zero. I was... Read more

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tried to add minutes on tracfone - went through the automated stuff - apparently was finished - but got referred to someone i couldn't understand - then was done - had credit card# etc - then another rep (could barely undersand)---told me the credit card was rejected!!!!!! I want this taken care of all i want is to ad minumum of minutes on the phone!!!!!! have been a customer for years------really irate!!!!! please take of this NOW!!!!! I... Read more

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