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5/24/2017 I just wasted close to 2 hours on the phone with Trac phone. I first spoke to Anola in Georgetown Guyana who charged my credit card when I specifically said not to and that I did not want to work with her. I called back and was on the phone about 55 minutes...
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I didn't like
  • See my complaint
  • Poor quality and difficult customer service
#1051508
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I spent over one hour trying to get an answer from someone named Charlene. She must have said I' m sorry 100 times..because she could not answer my question. When I asked to speak with a supervisor she said she is one... I could not believe a supervisor could be so ill...
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#1051159
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phone charged 100%. took phone off charger and i died. phone would not power on. tried several charges which work on other ZTE phone and phone would not charge. i have worked with cell phones since 1980. the customer service agent continued to tell me use another...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We’re sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent. Th...

AlexTrac
AlexTrac

Hi. My name is Alex from TracFone Wireless.I noticed your complaint on this blog and I want to help you. Please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a...

#1050720
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Short Review for May 25, 2017

Tracfone
#1051745
1.0
I had the most f****** horrible experience with you f****** aliens you kept hanging up on me and putting me on hold for over 15 minutes
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Straight Talk Wireless Internet Service Review

Tracfone
#975326
Nice to pay this money so i can make a phone call.y would i want to text or use the internet!!!! Cheaper to go back to old days and use payphone.this company sucks
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Total Wireless Customer Care Review

Tracfone
#964775
These people put you on hold for a whole day im thinking its a scam how they treat people that spent they hard earned money
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Tracfone Customer Care Review

Tracfone
#919483
Had a trac Van come up to my car really fast and tail gated me until i turned right onto another street. This was a 25 mile speed limit area. When he passed me he was speeding . I thought he was going to hit my car.
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none of my cells are working - you used to be the only cell phone I ever had and I used tracfone for over a decade without any problems . Now - I don;t even get what I paid for and none of my cells work at the moment. I called and talked to someone and they did a bunch...
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AlexTrac
AlexTrac

Hi.My name is Alex from TracFone Wireless.I noticed your complaint on this blog and I want to help you. Please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a ...

#1048212
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My tracfone is not my primary phone; I just keep it as an emergency, and for occasional use to keep connected with my smaller kids. Customer service in the past has been tolerable, though never great, but I like the phone service & price, so the CS was not a big deal...
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AlexTrac
AlexTrac

Hi.My name is Alex from TracFone Wireless.I noticed your complaint on this blog and I want to help you. Please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a ...

I didn't like
  • Customer service very poor
#1047350
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I challenge anyone to find a more horrendous company than tracfone, customer service (mary) total Moran but you really have to go with the old saying you get what you pay for!!#!###=
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AlexTrac
AlexTrac

Hi. My name is Alex from TracFone Wireless. I noticed your complaint on this blog and I want to help you. Please click on this link http://bit.ly/2gQCmUz?caseId= to chat with ...

1.0
#1043096
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Watched data and airtime minutes over last few days of month before refill time. Data went away 2-3 Mb at a time, till huge drop from 220 to 23 in a 5 hour period on the 1st of month. And I did not have my data turned on! Then rise up to 73 late last night and stayed...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent. Fo...

1.6
#1041870
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I had trakfone for years, got out dated by company bought a new one lost all mintues ,because they used old number to change phone over took new phone card added to old phone number lost that twenty dollars. Bought new card and Called for them to fix girl was nasty to...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent. Fo...

1.4
#1041653
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Background changed. I have two people on my lisy and I don't know them
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent. Fo...

5.0
#1040193
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For some reason I could not access my account. They kept telling me my password was wrong so they sent me my password to my e-mail which was the exact one I used. I have over 3,000 minutes to use and my service date ends on 07/18/2017 so for some reason they locked my...
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Anonymous
Ruth Iacoviello

I am writing to you again to see if I explained everything that I wanted to. Just tried again to get into my account. I could not get in. They say my password is still wron...

AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We’re sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent. Fo...

2.0
#1037543
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