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My Bring Your own Phone sim card would not activate properly. After being on the phone phone for 3 hours and about 4 different reps i was told that they were going to try the T mobile card that came in my kit. I told them that I have an ATT compatible Iphone6 and it...
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AlexTrac
AlexTrac

Hi. I'm Alex from TracFone Wireless.We're sorry for the inconvenience that you've experienced. To resolve the problem, please send us an email with your account information to...

#1089596
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I have been a tracfone customer for over ten years. During that time there have been three issues. Two regarding minutes and one regarding the phone function. They were all resolved quickly and efficiently once I learned the secret. The following is based on the three...
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4.6
I didn't like
  • Phone support
#1088828
Reply to reviews
I have now spent 3.5 hours on the phone or in chat with service representatives. It seems Tracfone cannot differentiate between a physical phone device and the phone number assigned to it. When I reported my phone lost, I ordered a replacement phone with the...
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Anonymous
Frank J

LOL So NOW you want to help ?

AlexTrac
AlexTrac

Hi. Im Alex from TracFone Wireless. We're sorry for the inconvenience that you've experienced. To resolve the problem, please send us an email with your account information to...

3.1
I didn't like
  • Cannot transfer phone number to replacement phone
#1080039
Reply to reviews

Tracfone - Crappy service bad reception

Tracfone
#1090143
2.1
Ate up alot of minutes with customer services sometimes dont get minutes phones mess up alot
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Tracfone - Worst company ever. Period.

Tracfone
#1089811
Transferred my number from my cell phone to my tracohine, temporarily. Took about 2 hours on the phone. One week later transferred the number back to my cell phone. Took 5 hours!!! 5 hours on the phone with these people, 3 of which were on hold. The website is pretty much useless. I click on a link on the main home page and nothing happens. It just keeps "thinking".
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Tracfone - I have no, no, internet service

Tracfone
#1081393
Tried to listen to music, no way, no how. It won't load .i was dead in the water. Can't even contact co Up to you
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Tracfone cheated me out of minutes text and data

Tracfone
#1081382
Upgraded to a newer phone. Nov. 2016. Tried working with customer service but they lied to me. Then when I found a message that showed my account before transfer they claimed they had no e mail for me to send my proof to. Frauds and thieves. Pure *** company. Look up who owns and you will see why.
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Updating my experience with tracfone failing to transfer my minutes from an old phone to a new one, more details in previous review. The tracfone that had 8800.42 minutes on it was purchased at Walmart. The phone I purchased to replace it that was reactivated with...
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jbgo
jbgo

Happy ending. Tracfone finally transferred all my 8400 minutes to the new phone. It wasn't the result of all the time I spent with customer service or the fine help I got fro...

jbgo
jbgo

Being the eternal sucker I did follow up on "Alex's" email link. Same old same old. A lot of time spent with no fair offer of reparations or any real reason why. Very strange...

2.8
I liked
  • Great value
  • Price and service previously
I didn't like
  • Being ripped off
  • Disappearing minutes and lack of records
  • Business practices
#1079940
Reply to reviews
I asked to have my Tracfone service suspended until I could find my lost phone or purchase a new one. A few days later, on June 9, 2017 I found the phone and called to reactivate it. I was told I would have to wait 72 hours for it to be reactivated. I was going out of...
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jbgo
jbgo

I have a somewhat similar issue currently going on with tracfone. I am trying to keep it's progress updated here with my 2 reviews on the problem. I hope you will keep postin...

AlexTrac
AlexTrac

Hi. I'm Alex from TracFone Wireless.We're sorry for the trouble. To resolve the problem, please send us an email with your account information to tracfone@fb-tracfone.com and ...

I liked
  • no contract
I didn't like
  • Lost all my data
#1079550
Reply to reviews
I HAVE HAD DECENT SERVICE WITH TRACFONE FOR YEARS NOW I CANT MAKE OR RECEIVE PHONE CALLS FROM THE SAME LOCATION THAT I HAVE ALWAYS BEEN IN. I WAS TOLD THAT I NEEDED TO GET A NEW SIM CARD THAT WOULD BETTER COVER MY AREA. THEY SAID I WOULD HAVE IT IN 24/48 HOURS . A...
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AlexTrac
AlexTrac

Hi. I'm Alex from TracFone Wireless.We're sorry for the trouble. To resolve the problem, please send us an email with your account information to tracfone@fb-tracfone.com and ...

#1079231
Reply to reviews
i activate a new phone none of my minutes date or text was transfered . i talked to 3 different people at tracfone and they said it didnt show i had any min. data or text. i had close to 4.00 gb of data over 3500 min over 3500 text with service end date 2022. after...
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Anonymous
aubrey staples

this is my acount info . aubrey.staples258@gmail.com tracfone no. 2055665996 review number is1077159 aubrey.staples258-35

AlexTrac
AlexTrac

Hi. I'm Alex from TracFone Wireless.We're sorry for the trouble. To resolve the problem, please send us an email with your account information to tracfone@fb-tracfone.com and ...

4.5
I liked
  • Customer service reps was nice
  • Cost when i used very few minutes
I didn't like
  • Could not find my minutes
#1077159
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I called Tracfone in an effort to have my new phone transferred back to my old phone. I started my new phone on July 3, 2017. I had 1,700 minutes from my old phone transferred to my new phone with the additional 1,450 minutes given with purchase of phone. Now, in...
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Anonymous
paul

They are ripoffs,we need a class action law suit

jbgo
jbgo

I have a very similar issue ongoing with Tracfone, to the tune of over 8000 lost minutes and have written 2 reviews on this site.I hope you will keep us posted with your case.

2.6
I didn't like
  • Untrained call centers
#1075990
Reply to reviews
I've been a happy tracfone customer for many years and had 8400.40 minutes of credit on my phone plus 268 days service time. My old phone had a dicey charging port so i bought a new one and went to activate it with my old number via the tracfone website. Part way...
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jbgo
jbgo

Update!Good news . Tracfone finally made good on all the minutes I was owed. They credited 8400 minutes to my new phone.Fair to say all the time i spent with customer service...

jbgo
jbgo

I got a lot of polite questions and email conversations from the tracfone mail link but at the end of the day no real results or answers. More wasted time.

2.6
I liked
  • Great value when they deliver as promised
  • Good service for years
  • Price
I didn't like
  • Poor quality and difficult customer service
#1075141
Reply to reviews
45 minutes being pushed from extesion to extension - they dont speak the language - only foreign born agents that cant understand our foreign language - they ask the same questions over and over - i have canceled phones from QVC and also their own website because of...
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AlexTrac
AlexTrac

Hi. I'm Alex from TracFone Wireless.We're sorry for the trouble. To resolve the problem, please send us an email with your account information to tracfone@fb-tracfone.com.

2.0
#1074044
Reply to reviews