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On 2/22 I called trac phone to review my children's account and refill talk, text and data if needed. The customer service is complicated to navigate. I pressed 2 and was informed that a rep can return my call in 30 mins. I am reviewing other plan for the children and I ...as I am unimpressed with trac phones service. ( Enter at least a 100 words.... I have no patients for this ***...) I am will be looking into a new service, a commercial...
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2.3
#1012295
Their employee typed our number for transfer by error. We contacted several times and spoke to corporate. They claimed to fix but still no phone number for three weeks. We get it on for couple hours at a time only . This is our business phone... we are losing business I am sure. They don't care. We contact them every day and still get same response that they are working on it. We have spoken to different person each time. We mailed a certified...
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AlexTrac

AlexTrac Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent. Fo...

I didn't like
  • Took our number away
#1010134
Have been a customer for over twelve years. Decided to replace my Pop Icon with. Samsung S6 (not purchased from Tracfone) for the BYOP program. Activation of the Samsung went smoothly and it works well. I then noticed my minutes from my old smartphone did not transfer. I called and was reassured they would transfer in a couple of hours. Next day I called and after spending 2 hrs. On the phone they told me they could not find my minutes. (5.2 G...
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Anonymous

Anonymous The company will not do anything right for the innoncent customers. They will always say they are right. Do not call them for any help . you will be really sorry. Nothing from...

Anonymous

Anonymous Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

#1002914

Straight Talk Wireless Internet Service Review

#975326
Nice to pay this money so i can make a phone call.y would i want to text or use the internet!!!! Cheaper to go back to old days and use payphone.this company sucks
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Total Wireless Customer Care Review

#964775
These people put you on hold for a whole day im thinking its a scam how they treat people that spent they hard earned money
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Tracfone Customer Care Review

#919483
Had a trac Van come up to my car really fast and tail gated me until i turned right onto another street. This was a 25 mile speed limit area. When he passed me he was speeding . I thought he was going to hit my car.
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Tracfone Account Review

#851326
All I want to do is close my online account! I will NEVER have any reason to use it EVER AGAIN! Why does tracfone find it necessary to make something as simple as closing out a "NO LONGER NEEDED ACCOUNT" be a Completely Impossible PAIN IN THE AAS!? I'm starting to wonder if they're actually really some Crooked *** company of "IDENTITY THEFT & HACKERS!" Definitely NOT professional!!!
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Tracfone's replacement phones suck, but there are companies on Amazon that sell tracfones with prepaid minute cards--for the price of the card alone! Meaning, the phones that come with the minute cards are free! There's many different phones to choose from, and you should be able to select a much better replacement phone. Then just have Tracfone transfer your number and service to your new phone. However, Tracfone 's service also now enables...
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AlexTrac

AlexTrac Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

#1002690
2/3/2017 I have service thru safe link/Tracfone. 1/23/2017 my phone quit working. I contacted technical support and they made several attempts to reset my phone with no success, but did manage to wipe out ALL of my contacts. I had 377 minutes of use left on the phone. They made a work order ticket for my phone and said it could take up to two weeks. Two days later I heard text messages come in on the phone and the time was reset, but the date...
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AlexTrac

AlexTrac Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

1.3
I didn't like
  • No resolution to my problem
  • Failure of transfer
#1002480
Pick up my phone to make phone call, see that there is a message notification to call v/m dial *86. Nothing happens, no ringing just the display saying "Dialing" then a beep and "Call Ended". I then call a number I have in my phone and the same non-results: Dialing & Call Ended. I try 3 other numbers, same non-results. I try to log onto tracfone on internet and my email is not recognized. I call tracfone and talk to a rep who has me: off & on...
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Anonymous

Anonymous What is the problem with tracfone, straight talk , simple and total also net10? The problem is they do not know what they are doing, and the do not care to help the customers...

Anonymous

Anonymous The. company's. is. not. there. for the. customer. They are not going to help. Anyone.. What. you need and want you. are going to get is nothing..

1.0
I didn't like
  • Lack of customer service just very large waste of time
  • No resolution to my problem
  • No trained qualified person to talk to
#998187
Have had the same phone no. for seven years w/o any problems, now the website won't even acknowledge my number and the technicians are no help and neither is the chat. WHAT HAPPENED TO THIS COMPANY? I now have to return the new phone I bought from HSN and find another route. This is so ridiculous. After hassleing with TF now for several days and getting nowhere I am done with TF. And they could care less. Bullies. and ripoffs. Cancelled my...
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AlexTrac

AlexTrac Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent. Fo...

1.0
I didn't like
  • Care less about my loyal years of service
  • Customer service
#995815
Last year I wanted to buy my grandmother a gift. I thought I would upgrade her to a new phone-a smart phone. I bought the phone from Best Buy, and went ahead and had it activated. This is where my first problem began. I was told that the phone we bought couldn't be activated without us having something else (it's been awhile now, so I can't remember what exactly). So, I returned that phone, and bought a new phone, and activated that without a...
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AlexTrac

AlexTrac Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent. Fo...

h.kitchener

h.kitchener I don't believe Tracfone is a wise choice when getting a cell phone. Why don't you just go with a major cell phone carrier like Verizon, AT&T---never Sprint---and transfer the...

1.0
#994503
I bought a tracfone the one they said would work in my area. It didn't it took 3 hours on the phone to figure that out. They sent another with new card and after another 2 hours on the phone with them that one didn't work either they said they were updating and expanding areas of coverage. The 3rd phone with a different type of SIM card finally worked but not really...I can't make a call in the house and the whole town is a dead zone for this...
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Anonymous

Anonymous Why.buy straight talk it is the same company?? You will only have more problems. When customer service is outsourced to foreign countries, instead of Florida. They were sued b...

AlexTrac

AlexTrac Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent. Fo...

Contact Tracfone

Headquarters Address:
Tracfone
9700 N.W. 112th Avenue
Miami, FL 33178
Phone:
(800) 867-7183
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Companies similar to Tracfone

Had a perfectly functioning TracFone. They said it needed to be updated for technical reasons and supplied a new phone at no charge. Less than 6 months later the supplied phone went dead electrically. Can't be charged, does not have any display, doesn't work. They refuse to replace it. I've been a customer for about 6 years. Do you think I will continue? They forced me to give up a perfectly functioning Samsung phone for an Alcatel that THEY...
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Anonymous

Anonymous The problem with tracfone is they are not telling the truth. . They got sued by the ftc, and some people got cheap phones, and others got a check. When you live in rural ...

AlexTrac

AlexTrac Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent. Fo...