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I used TracFone for over three years and I highly WOULD NOT RECOMMEND IT to anybody. You have to keep all your receipts and scratched off cards that you use to add minutes. If the cards don't work, and most of the time THE CARDS DO NOT WORK, they will put you through days of wasted time digging through your records to "PROVE" you bought the cards before granting you the services and minutes you purchased. Then you will spend days typing in long codes and repeating them back and waiting 24-48 hours to "see if it will work". It doesn't work".I bought double minutes for the life of my phone/. After one year the double minutes no longer work at all and the company will not help me, at all?. I've called, written, and complained/. I still get e-mails from them advertising that I can buy minutes which will be doubled;. Doubling minutes is the only way to get a 10 cent per minute rate that is on par with other pre-paid cell phone services like AT&T, which I highly recommend!.
Do NOT be Trac-FOOLED! Buy TracFone service at your own risk'. Be prepared to be FLEECED, lied to, stolen from, and in general treated like a FOOL;.
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 Comments (29) |
| 1. Written by Linda on January 28, 2012 from los angeles, california, US Tracfone keeps sending me text messages to buy more airtime, then they deduct their own text message from my airtime. I can't afford to keep reading their sales messages. If I call them to discuss it, they deduct more airtime. Is this happening to anyone, and what can I do to stop them from constantly texting me? |
| 2. Written by TJS on January 25, 2012 from bossier city, louisiana, US I forgot. Always record every conversation with any customer service reps and be sure to get names before yous start complaining, if you are nice first they will give you the info. If they try to scam you tell them you have recorded the conversation and will slap it all over the internet, especially you tube. It always worked for me. But, first always be nice and never get exasperated. |
| 3. Written by TJS on January 25, 2012 from bossier city, louisiana, US I use to be a customer service rep and we were offered incentives to give to the customer if they were nice to us. Being a *** to the customer service reps never pays off. |
| 4. Written by TJS on January 25, 2012 from bossier city, louisiana, US This is my experience with this company. I bought this phone from their website which said I would receive free a 60 minute phone card, but when the package arrived, it was not there and you can't activate your phone without it. When I called I got a customer service rep who was new and didn't know what she was doing, so I asked to speak to a supervisor,which to my surprise I was promptly directed to. The supervisor was nice, but what she said made me think about the integrity of this company, she said "Since you have your confirmation number, I will direct you to someone who can turn on your phone and give you the 60 min. card." So, their scam is to offer the free 60 min card, but when you receive your package and it won't be there, so be sure to keep your confirmation number. I did receive my minutes + 10 more. The phone now works just fine. The customer service people from Guadalajara were very nice and most of them I could understand just fine. SO the object of this story is to always keep your confirmation numbers; to prevent any scams. |
| 5. Written by yep on December 26, 2011 from hackettstown, new jersey, US not all that surprised about tracfone. Just an overall scam with terrible customer support |
| 6. Written by Joan Snodgrass on October 26, 2011 from madison, wisconsin, US My problem is with minutes - My land line was inoperable and so was internet so I had to call company from Tracfone - I timed the call because I suspected more minutes were being deducted than used - I was on Tracfone for 42 minutes and they deducted 1 hour 22 minutes - what's up with that - have also noticed being charged 6 or 7 minutes for 2 or 3 minute calls |
| 7. Written by rh on September 12, 2011 from howell, new jersey, US I've had a TracFone for many years, with absolutely no complaints. I enrolled in Double Minutes for Life last year. Unused minutes all rolled over this year with no problem. I also "super-sized" my purchase this year to double the number the years (and reduce the per-year cost). Several years ago they needed to replace my phone with a no-cost upgrade. Again, no problems. Go figger. |
| 8. Written by trackfool on September 4, 2011 from miami, florida, US *** I didn't even get a phone number on mine and you can't contact customer service unless you have your tracktrash phone number. when will someone step in an close these theifs down. Oh I forgot they are the same goverment company that supplies the phones to the welfare trash for free. |
| 9. Written by Daniel on August 27, 2011 from kensington, maryland, US I used to be a TracFOOL as well. I'm a heavy HEAVY phone user. While I had no real technical problems as far as the phone device itself and adding minutes to it, I would never recommend this to anyone who uses their phone a lot. I was spending 20 dollars A WEEK on minutes because of how much I text and that was me being conservative about it. Now I'm on a contract family talk plan with my mom, stepdad, and little sis through AT&T for $30 a month with an IPHONE. Prepay isn't always cheaper. And if you wanna do prepay, I'd suggest a company like Virgin Mobile who charge by the month instead of by the minute. |
| 10. Written by RogFox on June 9, 2011 from york, pennsylvania, US My heartfelt thanks to all the people who told their horror stories. I almsot got suckered by the TV ads, but then I went to their website, and found out that the cost per minute was awful. Thank you! |
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