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3.8

Friday I upgraded my tracfone from a Lg840 to a LG Ultimate 2. I ordered the tracfone directly from them. It arrived friday. I called the 800 number and transfered my existing account to the new phone with no problems. 2 hours later, my old phone stopped working and the new one was activated, my phone number transfered to the new phone with no problems.

Saturday (today) we had a security breach, one that is bothering both me and mom.

Here is the problem. Im a disabled Vet, on limited income. So mom buys minutes for my phone thru pinzoo. She uses a credit card on the pinzoo website. She has never called them.

Today she got a call from trackFone telling her that HER new phone was ready and needed to be upgraded and that I should go to the tracfone website and upgrade the phone. Mom has a Cell phone from her job, and its an AT&T phone, not a tracfone. Why would trackfone call her? Her name and/or number is not even listed on my tracfone account.

I went to the website and my old phone was shown as inactive. I added my new one with no problems. I also checked all my personal data on that site. Moms number does not appear anywhere nor does her name.

Mom returned the call she got and asked how they got her number. They said I gave it to them. No i did not. I would not give anyone my moms work number - her home number yes, but they called on her business (work) cell phone, not her house phone.

Then they said it was a wrong number dialed.. What a coincidence.. She didn't buy that excuse either.

It looks like TracFone and Pinzoo are collecting peoples data and sharing it. This is a clear security violation. How they got moms number, must have been thru her credit card info, its the only thing that makes sense.

Reason of review: Security breach involving ID and Credit card info..

Preferred solution: Let the company propose a solution.

TracFone Cons: Data mining.

Location: Los Angeles, California

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Guest

just checked the email.. going to respond to tracphone and see what happens.

AlexTrac

Hi. Iโ€™m Alex from TracFone Wireless.

We're sorry for the trouble.

To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfone.com.

Guest
reply icon Replying to comment of AlexTrac

Alex, I got this message when I tried to send to your email address:

This is an automatically generated Delivery Status Notification

THIS IS A WARNING MESSAGE ONLY.

YOU DO NOT NEED TO RESEND YOUR MESSAGE.

Delivery to the following recipient has been delayed:

TF.CorpResolutionTeam@***.com. Message will be retried for 2 more day(s) Technical details of temporary failure: Google tried to deliver your message, but it was rejected by the server for the recipient domain tracfone.com.

by tracfone.com.inbound10.mxlogic.net.

[208.65.145.3]. The error that the other server returned was: 451 Could not load DRD for domain (tracfone.com.) rcpt (tf.corpresolutionteam@***.com.)

Guest
reply icon Replying to comment of AlexTrac

Unable to contact this person via email. the Servers are rejecting the email address..

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