Tracfone - trac phone customer service

Issue not resolved
Dec 09, 2011
review #280270

Couldn't add minutes to phone went round with customer service found out they had my credit card

entered twice which why that would make a difference.Ate up 35 minutes of my time on hold with totally rude customer service rep and technical support.Can you believe they charge you to top up your minutes if you call on their phone.

Also what have you got to do to talk to a live person.there are times where you need to talk to someone.

They make you go through tecnical support first before you can get a customer service person

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Dec 29, 2011

Editors at give TracFone a 4-star rating (out of 5), praising its simple, low-cost phones and carry-over minutes. Customer reviews, however, give TracFone an overall rating of 2 stars, with many citing problems with customer service.

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