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I put my old phone through a wash cycle so I got a new one just like the old one kept my old number then I start getting landline calls asking why I don't answer my cell or calls on the cell asking why I didn't answer it earlier or I try to make a call and it says no service some times I have 3-4 bars others none so I call the service number they had me do the battery out-in test calls enter codes I do all this 2 times I go on line 2 times you get choose an answer that's ok till you get one where none of the choices fit so what's next call the service line again I do all the same stuff again I try to tell her that I have my wife's phone setting next to mine same make and model and it has 5 bars and makes and receives calls but not mine so I ask if they would replace my phone no it is working is what I get I've carried a trac phone 5=6 years so yes I'm passed. Yes I would like to hear from tracphone people call my cell maybe ill get the call 814873**** tell the lady I talked I'm sorry I got short with ner

Reason of review: Poor customer service.

Location: Erie, Pennsylvania

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AlexTrac

Hi. Iโ€™m Alex from TracFone Wireless.

We're sorry for the trouble.

To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfone.com.

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