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3.0

April, 2014 I enrolled my phone in family plan for $10.95/ month, added spouse's phone for $5.99. He did not receive minutes.

Called back, had to re-enroll both phones. They charged me the $10.95 for first phone again. Two months ago they stopped auto pay and I did not receive minutes. As I had excess minutes I didn't worry about it until I was down to 25 minutes.

Called on 9/24. Had to re-enroll both phones. Customer service (?????) rep said she could not get spouse's phone registered so she would make out a service ticket I was instructed to call back the next day to follow up. I called next day, was told transaction was completed.

I advised her my credit card had been charged four times, once for each of the times they attempted to run the transaction. She assured me all but the one charge would be removed. Today, the 29th, my spouse informed me his phone had no service. I called again, explained ALL of this again.

I was told there would be a $9.00 service fee for reinstating his service and he lost all of his rollover minutes.

To date we've been charged $10.95 plus $9.00 more than we should have, lost minutes and spent two very frustrating hours on the phone repeating information over and over. We'll see if the transaction goes through and if his service gets reinstated :(

Reason of review: Poor customer service.

Monetary Loss: $50.

Preferred solution: Let the company propose a solution.

Location: Coldwater, Michigan

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Guest

Got phone reactivated but cannot enroll in family plan because both phones do not have the same end service date I was told That's odd, we were enrolled for four months and it worked fine until Tracfone stopped charging our credit card and started this whole mess! Was considering buying spouse a new phone for Christmas, but as I told the service rep, I don't want to go through hours of this kind of nonsense to switch phones!

AlexTrac
reply icon Replying to comment of Guest-878131

Hi Exasperated2014. My name is Alex from TracFone Wireless.

Sorry for the trouble.

For assistance with your issue, please email us at TF.CorpResolutionTeam@tracfone.com or contact us through chat by clicking on http://bit.ly/18WfOoC. Thank you.

Guest

Http address is non functional. Had to go to Facebook live chat then instructed to call them! Did so and was able to get phone reactivated will check to see if cc was charged correctly

AlexTrac

Hi. Iโ€™m Alex from TracFone Wireless.

We're sorry for the trouble.

To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfone.com. Please copy and paste your issue from this blog and include it in your email to us.

AlexTrac

Hi. Iโ€™m Alex from TracFone Wireless.

We're sorry for the trouble.

To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfone.com. Please copy and paste your issue from this blog and include it in your email to us.

AlexTrac

Hi. Iโ€™m Alex from TracFone Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfone.com. Please copy and paste your issue from this blog and include it in your email to us.

You may also chat with us live at http://bit.ly/18WfOoC. Thanks.

AlexTrac

Hi Exasperated2014. Iโ€™m Alex from TracFone Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfone.com. Please copy and paste your issue from this blog and include it in your email to us.

You may also chat with us live at http://bit.ly/18WfOoC. Thanks.

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