No Hope For Net 10/Tracfone Users

I had exactly the same problem with these people. I purchased my phone on feb 15th and I still haven't been able to transfer my mins from my old phone- it's now 4/2. I cannot understand any of their reps- I'm done with them

I'm confused...I thought this site was for angry consumers, and not for Net10 employees to come and sing Net10's praises. I guess I was wrong?? Oh well. 

I also thought personal attacks would be deleted. So much for moderation. I only know that I will be looking for a new carrier come morning. Apparently customer loyalty means nothing to Net10, Tracfone, StraightTalk, or whoever runs this..."business". I had a problem they could have easily solved but they couldn't be bothered. I was going to say what it was but after reading some of these stories I think I'll refrain for fear of reprisal in the interim. It looks like Net10(?), has people policing this site. I have been pleased with Net10 up until now (and it's been quite a while too), but some things simply require a body to stand on principle. I can tolerate quite a bit, but when a company comes off with the attitude that we need them more than they need us...well, I have to draw the line there.  

Good luck people! I hope you either have your problems resolved and/or you find another carrier that satisfies you. If I find a good deal somewhere I'll repost.

He's right about Net10. They just cancelled my service because they claim I was making international calls. I've never evn attempted to call internationally. What company cancels service for that reason anyway? Then they were extremely rude about it. I still haven't found out how this was even possible. I was told that I have to buy an entirely new phone and start all over again. Yeah right! T-Mobile, here I come!!!!!

I had a Net10 phone for several months, traveled a lot with it, and never had any problems. Everything worked well from the day I got it except that the phone was advertised as 2.5c a minute for text messages and it was charging 5c a text automatically. I made one phone call to customer service and even though his accent was heavy, he had me enter a long series of codes and from then on it charged the correct amount for text messages. 

 

I talked my spouse into getting one. We went to Best Buy and picked one up. Activation was no problem, but we had the same issue with the text message charges. Knowing this in advance, I called customer service and they quickly fixed it. 

 

About 8 months after I had the service (all without problems and always with good coverage across the U.S.), I received a call from customer service stating that my phone would not accept the automatic monthly update of minutes and that they were sending me a new phone. I could still use the phone and did not have a break in service. I got the new phone, activated it and had no problems at all. 

 

Then TracFone came into the picture with their purchase of Net10.  

 

We found out that apparently someone either tried to steal the cell phone number or Verizon mis-keyed a number port request and it automatically disconnected my spouse’s phone. We tried to get them to port the number back and they said they had tried and it wasn’t working.  

In any case, my spouse’s phone just stopped working because of this. We told them we’d accept a new phone number in the same area code. It wasn’t Net10’s fault that someone tried to port our number. Customer service said they would send an identical phone out and we should receive it in 3 business days. This was on a Wednesday. By Tuesday the next week we still had not received the phone. We called to find out where the phone was and we were told “there was a problem with the order as we cannot confirm your address.” I asked why they didn’t call to let us know there was a problem even though they had the correct address on file. We had not changed addresses. They stated that they were not allowed to make outgoing phone calls. Seriously? A phone company can’t make phone calls to a customer to correct a problem? This was unbelievable. They “verified” the address and then promised to send the phone out and it would arrive in 3-5 business days. I told them that this was unacceptable and I now wanted it shipped overnight at their cost.  

 

The most irritating part of all of this was that Net10 customer service reps handled everything autonomously. The TracFone rep kept putting me on hold after every couple of sentences stating, “May I place you on hold for one brief moment while I update my supervisor?” I finally told her to simply put her supervisor on the phone since she was obviously incapable of handling my request. She finally transferred me to the supervisor and he promised that the phone would go out overnight. Three days later, still no phone. I called back and they stated that it had been shipped. I asked to speak to a supervisor and he stated he had no record of a request for a replacement phone! I finally talked to the “manager” (who is apparently the next step in their ridiculous hierarchy) who promised a dozen times to fix the problems and that he would “personally insure that the phone was sent overnight.” He even went so far as to tell me that there was no level above him and that he would make sure we got the phone by the next day. It was before 10 a.m. my time so there was no reason they couldn’t get it delivered overnight. 

 

Two days later the phone arrived (hardly overnight). When we didn’t receive it the next day, we were so mad by then having gone without one of the cell phones for two weeks that we had already found a new provider and changed plans. We wrote refused on the package to Net10 and sent it back to them. I cancelled my Net10 phone because I could not go two weeks without service. They wanted to know the reason for the cancellation and I told them the story above and let them know that we were both in the same household. I would not tolerate that low level of service should I ever have a problem. 

 

The sad part is that for a prepaid plan, it was amazing. Everything (talk, text and web usage) was 10c a minute and we always had quality calls and good signal strength. I travel with the military to some pretty out of the way spots and I never had a problem using the phone. I had used other large carriers and did not have a reliable signal even though together we were paying $120+ each month for the two cell phones. We switched to Net10 because my attitude had become, “If I can’t get a signal when traveling, at least I’ll only be paying $20 a month for the phone.” They also have a good selection of phones.  

 

Lousy customer service will kill a company. I just hope people wise up and kill this one or someone else buys the company and reestablishes their prior level of service.

First my wife had a net10 phone and used it for 1 1/2 years. I had signed her up for automatic minutes every month(it worked part of the time) every few months I would have to call to find out why the minutes weren't added and eventually it was corrected. But someone at the company must have decided they didn't like her phone number working it our area code. They stopped the service with no notification to us after a combined 6 days and 4 hours of talking to customer service(I use that term lightly). They sent me two new sim cards that I waited 3 days each for. I explained to everyone I talked to that my wife is in treatment for breast cancer and that we must keep the same number for doctors , nurses ect. to contact us. The last sim card was activated and , you guessed it they changed the number. I was in the hospital 2 1/2 years ago with leukemia and right in the middle of my treatment they did the same thing. There should be a way to get punitive damages from a company like this that obviously could care less about how there customers are impacted by their decisions. If anyone reading this has any suggestions I am certainly all ears.

Well the story just gets worse... After finally having what I considered semi success... NET 10/Trac Fone/ changed their software to require firmware not available to some phones... Noteably to me, the Samsung T-401-G. So phone was working in the morning, moments after making one call, it showed "Out Of Airtime". If this were not an umlimited account, it would not have alarmed me so much. 

 

I called Net 10, they couldn't even find that it was an unlimited account, even though they had been being paid monthly for that for over 2 years. Eventally they found they were mistaken and told me the phone had to be replaced as it was no longer compatible with the unlimited plan. They admitted they knew prior to changing the software at their end, that phones would be obsoleted, but chose not to notify customers. They sent a new phone and now 17 days later I have dial tone again and can send texts, but the phone is still not set up on the unlimited package and deducting minutes as if I were a card type user...(pay for the minutes you use, kind of person) I paid for unlimited service, but they don't seem to be able to restore that kind of service. 

Today I received a call which has kept me on the phone with them 1:45 minutes and now a second call from them for another 35 minutes and counting... I'm on the phone even as we type. Not only do they not seem to know how to make their system function... Then when you discuss the lost time and revenue for time customers could not call me and they don't even want to talk about it... I guess its the price one pays for doing business with a company that does not have store fronts where problems can be addressed face to face... 

I am going in search of a new telephone provider... I suggest if you need a phone and depend on it for your business you do not do business with TRAC FONE, NET 10, Net 10 unlimited or STRIGHT TALK, all under the Trac Fone umbrella... FIND SOMEONE ELSE!!!!!! While when the service works, its great, unfortunately if you EVER have and encounter with the CUSTOMER SERVICE folks, it is by far the WORST I have ever seen in any industry!!!!

donot upset anyone. yes there cusutomer service at net 10 will mess with you and your phone. i made the mistake of sounding snotty and the rep had me enter some code in phone after i hung up. it shut my phone down. it removed my phone number which i could never get back. i spent 2 days on phone with fifteen to twenty reps. each time having to explain all over again. i was hung up on various times. i had several cases opened and told they would resolve in 12-24 hours but then they would close the cases in a couple hours saying all fixed but it was not. this all started when i called for a replacement phone cause old one broke. they didnt want to replace it saying you have owned it almost a year with no problems yet i persisted for a replacement. they mailed wrong one to start then when right one came could not activate and they deactivated old phone so i was phoneless. when old one started working they still could not get new one activated with my transferred minutes. all total so far two weeks waiting for correct phone and two full days of being on hold and calling back to start whole process over each time. last call done to corporate office in miami. he was nice but we'll see if they get it fixed. as of now he said he cant and they need to open another case... i am waiting for a return call.

The stole my daughters $50 in birthday money and then deactivated the phone and cancelled my number. WHen they refused to give us a refund or replace the phone, I got ugly and went out and purchased www.net10sux.com. Now I am quitting my job and planning to go across the country telling everyone who will listen all about what CROOKS they are at Net10. 

 

www.net10sux.com 

 

Do YOU have a horror story involving this company? Email it to me and I will post it on my site for all the world to see! mailto:

"HAPPY"... I am glad for you that it works so well... You obviously have never had an issue that required you to encounter their "Customer Service Representatives"... I hope to God that you never have to, or I have little doubt that you will encounter much of the same kind of treatment. That you may be lied to, put off, may have language barriers, from and american company (especially of you do not speak Spanish), be hung up on and the list goes on... While I did after 3 months of angst get things functional... Have had many issues that have arisen since, that have caused more consternation than I suspect you would be willing to deal with... 

 

If you call those things "NOTHING" so be it... We have a serious disagreement. So we can agree to disagree agreeably. My point in posting to this site was to warn others of the pitfalls I have had in dealing with Tracfone/Net 10/Net 10 Unlimited/Straight Talk .... all under one umbrella... I.E. Same company.  

 

I hope you continue to have no problems with them, I continue, as recent as today when I attempted to change my number... Was told it would happen within an hour, and am still waiting... It might happen tomorrow, but I'm not counting on it... I have too much invested in minutes in minutes on the phone not to pursue it. Al Be it I should have left the old number on... At least I'd still have service... which I do not right now... Is that acceptable? Not in my book... so maybe it is for you, to pay for something you can't use... because of something they did... Good luck and buyer beware.